【岗位职责】 1、全面负责酒店运营管理工作，制定并执行年度经营计划，确保完成各项经营指标 2、统筹前厅、客房、餐饮等部门的日常运营，优化服务流程与质量标准 3、建立完善运营管理制度，监督各部门执行情况，定期进行运营数据分析 4、负责成本控制与预算管理，制定节能降耗方案，提升酒店盈利能力 5、处理重大客户投诉及突发事件，维护酒店品牌形象与客户关系 【岗位要求】 1、大专及以上学历，酒店管理、旅游管理或相关专业优先 2、具备3年以上星级酒店运营管理经验，熟悉酒店各部门运作流程 3、出色的团队管理能力，能有效协调跨部门协作 4、具备敏锐的市场洞察力与数据分析能力 5、抗压能力强，能适应高强度工作节奏

一、战略规划与目标管理 1. 战略制定：制定酒店年度、季度运营战略、预算及经营目标，并监督执行。 2. 体系搭建：建立和完善运营管理体系、标准操作规程（SOP）和服务标准。 3. 市场分析：分析市场趋势和竞争对手动态，为战略发展提供运营层面的决策支持。 二、全面运营管理 4. 全业态统筹：全面负责酒店前厅、客房、餐饮、工程、安保等运营部门的日常管理与协调。 5. 跨部门协同：确保各部门高效协同运作，主持召开运营部门日、周、月度工作例会。 三、经营目标与业绩提升 7. KPI拆解：拆解营收、利润、入住率（Occupancy）、平均房价（ADR）、每间可售房收入（RevPAR）、经营毛利（GOP）等核心经营指标，并落地到各部门。 8. 营收增长：优化收入结构，提升餐饮、康体、会议等二次消费占比；独立策划落地日常运营推广及节假日促销活动。 9. 成本管控：审核预算与财务报表，严控运营耗材、人力、能耗等成本。 四、服务品质与客户体验 10. 服务标准：建立并维护高端服务标准与客户服务体系。 11. 客诉处理：亲自督导处理重大客户投诉及突发事件，闭环处理舆情问题。 12. OTA口碑：管控全网OTA平台口碑与宾客评价，提升网评口碑与品牌声誉。 五、团队建设与人才培养 13. 团队管理：负责运营团队的组建、培训、绩效评价与考核。 14. 人才梯队：搭建中层及基层运营团队，构建人才梯队与关键岗位选拔培养机制。 15. 培训体系：制定培训计划，确保全员获得系统的入职培训与职业发展支持。 六、安全合规与应急管理 16. 安全管理：全面负责酒店消防、治安、食品卫生及公共卫生管理工作。 17. 合规运营：确保酒店运营符合国家及地方相关法律法规。 18. 应急处置：完善应急处置机制，负责突发事件的现场指挥与处理。 七、日常行政事务 19. 数据复盘：定期完成经营数据复盘，出具运营分析报告，迭代优化运营策略。 20. 其他工作：完成上级交办的其他工作任务。 任职要求（参考行业通用标准）： 有华住驻店经理经验优先 · 学历：大专及以上学历，酒店管理、旅游管理、工商管理等相关专业优先。 · 经验：5年以上酒店运营管理经验，其中2年以上同岗位工作经验；有国际品牌酒店或连锁酒店集团经验者优先； · 技能：精通酒店运营全流程；具备扎实的财务分析能力，能熟练解读P&L报表；熟悉酒店PMS系统。 · 能力：具备出色的领导力、沟通协调能力、数据分析能力与商业敏锐度；具备极强的服务意识与危机处理能力。 · 语言：良好的中英文沟通能力者优先。

1.协助酒店总经理工作：①协助酒店总经理进行日常运营管理事务；②协助酒店总经理贯彻落实酒店行政办公室制定的各项决议；③协助酒店总经理进行酒店服务创新、质量监控及指标达成工作；④协助酒店总经理进行人力资源及行政管理工作；⑤协助酒店总经理制定培训计划，主持开展酒店员工培训工作；⑥协助酒店总经理接待重要贵宾，维护并保持良好的对外关系。 2.主要负责工作：①酒店总经理因出差、请休假等不在店期间，全面负责酒店工作，作为酒店安全责任人；②树立补位意识，积极参与酒店主要岗位轮岗工作；③负责市场资料的收集、分析、总结，掌握市场动态，提出可执行的应对方案；④负责团队的人才梯队搭建，组织业务培训，参与制定团队绩效考核方案并监督执行情况；⑤负责分管业务范围内的所有安全工作，并监督落实；⑥关注细节、以身作则，完成领导交办的其他工作。 3.业绩达成及管控：①根据酒店的经营指标，制定本部门工作计划，严格监督执行情况；②向宾客介绍会员政策，发展“万悦会”会员，达成会员的招募指标；③确保运营部所有员工都清晰餐厅销售指标，落实并完成指标；④掌握房态和客房出租情况，与销售部共同制定提升客房收益方案，并提报酒店总经理。 4.品质管理：①监督宾客服务经理、万人迷、宾客服务员、保安兼礼宾员、主厨、厨师的工作质量，执行《万达美华酒店服务和质量标准》，发现问题提出行动计划，实现网评目标，做好舆情预防，解决宾客诉求；②监督厨房操作流程，控制成本，提高销售利润；管控菜品品质，保证食品安全，定期收集宾客意见，提出整改措施，提升出品品质；③监督共享空间（餐吧区、会客区、阅读区、零售区、商务区、会议区、自助入住机、送货机器人等）设备的正常运作和工作区域的清洁；④遵守《万达美华酒店仪表仪容和服务姿态标准》，在每日进行抽查。

【岗位职责】 1、全面负责生物岛高端项目的日常运营管理工作，制定并执行项目运营策略，确保项目高效运转； 2、统筹协调项目资源，优化运营流程，提升服务质量和客户满意度； 3、监督项目预算执行情况，控制成本，确保项目运营的经济效益； 4、建立并维护与客户、合作伙伴及政府部门的良好关系，推动项目长期发展； 5、定期分析运营数据，提交运营报告，提出改进建议并落实优化措施； 6、负责团队管理与培训，提升团队专业能力与协作效率。 【岗位要求】 1、具备优秀的项目管理与运营能力，能够独立制定并执行运营计划； 2、出色的沟通协调能力，能够高效处理内外部合作关系； 3、具备较强的数据分析能力，能够通过数据驱动运营决策； 4、责任心强，抗压能力突出，能够适应高强度工作环境； 5、对酒店行业或高端服务领域有深刻理解者优先； 6、具备团队管理经验，能够带领团队达成业绩目标。

工作职责： The Director of Operations has a pivotal leadership role within the hotel. The role oversees and directs all aspects of the hotel operational departments which includes, Front office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Health & Leisure and other relevant operating departments. The Director of Operations ensures these departments are well run by focusing on maximizing revenues and profits, optimizing operational efficiency, ensuring excellent service standards, and cultivating a highperforming team. The individual must possess strategic thinking, exceptional leadership skills, sharp business acumen, and the ability to adapt to the dynamic hospitality environment. Key Responsibilities: Strategic Planning & Execution: ✓ Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPAR, Customer Promise and Talent and Purpose etc. ✓ Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency. ✓ Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing an approved CAPEX budget）. ✓ Oversee the preparation of accurate financial reports and analyze key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets. ✓ Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place. ✓ Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent. Guest Experience: ✓ Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service. ✓ Implement and monitor service standards across all operations departments. ✓ Ensure full compliance with hotel operations with Hilton’s fire safety and food safety standards. ✓ Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets align with the Hilton brand standards. ✓ Analyze guest feedback and identify opportunities for improvement. Leadership & Team Development: ✓ Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses. ✓ Develop and mentor team members, fostering a culture of continuous improvement and professional growth. ✓ Build a high－performing team through effective communication, collaboration, and conflict resolution. ✓ Implement Hilton standards and ensure compliance with company policies and procedures. Problem Solving & Decision Making: ✓ Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence. ✓ Demonstrate critical thinking and adaptability in ambiguous or challenging situations. ✓ Take ownership of difficult situations and implement effective solutions. ✓ Collaborate with the General Manager and other leadership teams to address key property issues. ✓ Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals. Continuous Improvement & Innovation: ✓ Stay informed about industry trends, best practices, and emerging technologies. ✓ Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience. ✓ Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals. ✓ Actively engage in Travel with Purpose program 任职资格： Bachelor’s degree and above are preferred. Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms Management is preferred. Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property. Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management. Proficiency in Microsoft Office Suite and hotel management systems Fluent in written and spoken English

【岗位职责】 1、全面负责酒店日常运营管理，统筹前厅、客房、餐饮、安保等部门的协作，确保服务标准与客户满意度达标； 2、制定并执行年度运营计划，监控运营成本、营收指标及预算执行情况，推动酒店业绩目标达成； 3、协调与政府、合作单位及社区的关系，处理突发事件及客户投诉，维护酒店品牌形象； 4、主导员工培训与绩效评估，优化工作流程，提升团队专业素质与工作效率； 5、定期分析市场动态及竞品信息，参与营销活动策划，协助提升酒店入住率与收益。 【岗位要求】 1、年龄16-45岁，学历不限，工作经验不限，但需具备酒店行业基础认知或强烈学习意愿； 2、性格开朗，沟通协调能力强，能高效处理多部门协作及客户关系； 3、具备基础财务与成本控制意识，熟练使用办公软件（Word/Excel等）； 4、抗压能力强，能适应酒店行业灵活性工作安排，包括节假日轮班； 5、有酒店从业经历或相关管理经验者优先，无经验者需接受岗前系统培训。

工作职责： Role Overview: The Director of Operations has a pivotal leadership role within the hotel. The role oversees and directs all aspects of the hotel operational departments which includes, Front office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Health & Leisure and other relevant operating departments. The Director of Operations ensures these departments are well run by focusing on maximizing revenues and profits, optimizing operational efficiency, ensuring excellent service standards, and cultivating a highperforming team. The individual must possess strategic thinking, exceptional leadership skills, sharp business acumen, and the ability to adapt to the dynamic hospitality environment. Key Responsibilities: Strategic Planning & Execution: ✓ Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPAR, Customer Promise and Talent and Purpose etc. ✓ Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency. ✓ Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing an approved CAPEX budget）. ✓ Oversee the preparation of accurate financial reports and analyze key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets. ✓ Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place. ✓ Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent. Guest Experience: ✓ Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service. ✓ Implement and monitor service standards across all operations departments. ✓ Ensure full compliance with hotel operations with Hilton’s fire safety and food safety standards. ✓ Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets align with the Hilton brand standards. ✓ Analyze guest feedback and identify opportunities for improvement. Leadership & Team Development: ✓ Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses. ✓ Develop and mentor team members, fostering a culture of continuous improvement and professional growth. ✓ Build a high－performing team through effective communication, collaboration, and conflict resolution. ✓ Implement Hilton standards and ensure compliance with company policies and procedures. Problem Solving & Decision Making: ✓ Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence. ✓ Demonstrate critical thinking and adaptability in ambiguous or challenging situations. ✓ Take ownership of difficult situations and implement effective solutions. ✓ Collaborate with the General Manager and other leadership teams to address key property issues. ✓ Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals. Continuous Improvement & Innovation: ✓ Stay informed about industry trends, best practices, and emerging technologies. ✓ Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience. ✓ Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals. ✓ Actively engage in Travel with Purpose program Direct Reports: （Remarks: Different brand hotels tend to have different role titles, below department heads will report to DO role.） ✓ Front Office ✓ Housekeeping ✓ Food & Beverage ✓ Kitchen ✓ Security ✓ Engineering ✓ Health & Leisure 任职资格： Bachelor’s degree and above are preferred. ✓ Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms Management is preferred. ✓ Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property. ✓ Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management. ✓ Proficiency in Microsoft Office Suite and hotel management systems ✓ Fluent in written and spoken English

【岗位职责】 1、全面负责景区各酒店的整体运营管理工作，制定并执行年度经营计划，确保完成各项经营指标； 2、统筹酒店市场推广策略，结合景区特色策划营销活动，提高酒店入住率和品牌影响力； 3、协调与景区的合作，确保资源整合与联动，提升整体运营效率； 4、推动酒店品牌建设与市场推广，提升酒店在行业中的竞争力和影响力； 【岗位要求】 1、具备酒店管理、旅游管理或相关领域的专业知识，3年以上酒店运营管理经验，有景区+酒店运营经验者优先； 2、熟悉酒店运营管理流程，具备较强的服务意识和市场敏感度，能够根据行业趋势调整经营策略； 3、出色的沟通协调能力，能够高效处理内外部合作关系； 4、具备较强的抗压能力，能够应对突发情况并快速决策；

岗位职责： 1. 根据品牌定位和用户洞察，充分挖掘并发现新的服务触点，设计梳理品牌的服务体验流程，建立完整的服务体验系统，打造不同的旅程体验； 2. 以用户为核心，进一步完善用户画像，聚焦用户行为进行精细化运营，不断优化体验节点，协助品牌建立更加高粘性的用户及品牌忠诚关系； 3. 根据门店实际运营情况，落实服务体系相关培训的同时，不断收集一线的意见反馈，进一步优化体验系统。 任职要求： 1. 大专学历，10年以上酒店运营管理经验，其中，至少3年以上连锁酒店运营全盘管理经验； 2. 有过0-1连锁酒店运营标准搭建经验（必备条件），对服务体验设计系统有独到见解； 3. 具备极强体系思维和用户洞察能力，对生活方式新品牌的体验逻辑又极高的敏感度。

关于我们 | 既下山 在酒店业急迫给出“标准答案”的时代，既下山选择了一条更少人走的路——沿着中国文化脉络，在每一个的目的地扎根表达。我们把酒店当作文化产品来打磨，让建筑成为文化的容器，让住宿成为“抵达内心边境”的旅程。不追求规模复制，只愿在每个项目中深耕东方意境，寻找中国本土精品酒店独有的文化表达与待客之道。 我们期待的你 1、心理上的年轻状态：有开阔的视野，持续学习的意愿，敢于突破的冲劲。 2、标准意识 + 破界能力：熟悉国际联号的运营规范与专业流程，但更偏好精品度假酒店非标化的服务理念，在陌生的土地上，连接人与土地、人与文化、人与自我。 3、深度的服务从业背景：从前厅、房务或餐饮等一线业务部门成长起来，既懂每一个执行细节，也能将一线洞察转化为战略决策。 4、国际化视野与领导力：拥有跨文化视角，能带领团队在不同目的地应对多变挑战，高效协作。 5、对本土精品酒店的探索热情：认同既下山的品牌理念与文化使命，渴望与我们共同书写一套代表当代中国精品酒店服务品质的新答案。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

运营总监 一、岗位要求 1、营销资源：具备丰富酒店相关营销资源（OTA、企业客户、异业、政企等），能整合资源搭建营销矩阵，推动资源转化与品牌推广，有相关成功案例者优先。 2、销售技能：精通酒店全品类销售逻辑，具备客户开发、谈判及团队管理能力，能制定销售策略、拆解任务达成营收指标，可敏锐应对市场变化、优化销售效能。 3、收益管理：具备3年及以上酒店收益管理经验，精通房价制定与动态调整，擅长数据分析及收益管理系统操作，能输出并落地收益优化方案，有相关成功案例者优先。 4、 学历要求：本科及以上学历，酒店管理、旅游管理、市场营销、工商管理等相关专业优先；大专学历需具备5年及以上酒店运营管理+收益管理相关工作经验。 5、 工作经验：5年及以上酒店运营管理经验，其中3年及以上同岗位（运营总监、收益总监、销售运营总监）任职经验，有高端酒店、连锁酒店或大型度假酒店从业经验者优先。 6、 能力素质：具备出色的统筹协调能力、决策能力与抗压能力，能统筹酒店各部门（前厅、客房、餐饮、销售等）协同运作；具备良好的沟通表达、公文写作与跨部门协作能力，责任心强，具备创新思维与商业意识。 7、其他要求：熟悉酒店行业相关法律法规与运营标准，具备应对突发事件（如市场波动、客户投诉等）的处理能力；能适应酒店运营节奏，接受必要的加班与出差。 二、优先录用条件 1. 拥有知名酒店集团（江浙沪皖鲁）酒店资源的运营总监或收益管理相关岗位任职经验者。 2. 具备成功的收益管理优化案例，曾带领酒店实现营收、收益显著提升者。 3. 拥有丰富的政企合作、大型企业差旅合作资源，且有成功转化案例者。

工作职责： Strategic Planning & Execution:  Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPar, Customer Promise and Talent and Purpose etc.  Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency.  Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing approved CAPEX budget）.  Oversees the preparation of accurate financial reports and analyzes key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.  Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place.  Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent. Guest Experience:  Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service.  Implement and monitor service standards across all operations departments.  Ensure full compliance of hotel operations with Hilton’s fire safety and food safety standards.  Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets to align with the Hilton brand standards.  Analyze guest feedback and identify opportunities for improvement. Leadership & Team Development:  Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses.  Develop and mentor team members, fostering a culture of continuous improvement and professional growth.  Build a high－performing team through effective communication, collaboration, and conflict resolution.  Implement Hilton standards and ensure compliance with company policies and procedures. Problem Solving & Decision Making:  Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence.  Demonstrate critical thinking and adaptability in ambiguous or challenging situations.  Take ownership of difficult situations and implement effective solutions.  Collaborate with the General Manager and other leadership team to address key property issues.  Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals. Continuous Improvement & Innovation  Stay informed about industry trends, best practices, and emerging technologies.  Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.  Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals.  Actively engage in Travel with Purpose program 任职资格：  Bachelor’s degree and above are preferred.  Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B Management is preferred.  Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.  Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.  Proficiency in Microsoft Office Suite and hotel management systems  Fluent in written and spoken English

【岗位职责】 1、全面负责酒店集团旗下各分店的运营管理工作，制定并执行集团运营战略 2、建立并完善运营标准体系，监督各分店运营质量和服务标准的落实 3、定期分析经营数据，制定业绩提升方案并监督执行 4、优化运营流程，提高运营效率，降低运营成本 5、协调解决各分店运营中的重大问题，处理突发事件 6、推动运营创新和数字化转型，提升集团整体管理能力 【岗位要求】 1、对酒店行业有深刻理解，熟悉酒店运营各环节 2、具备优秀的战略规划和执行能力 3、出色的数据分析和商业决策能力 4、卓越的团队管理和跨部门协调能力 5、具备较强的抗压能力和危机处理能力 6、良好的职业素养和领导力

【岗位职责】 1、全面负责酒店运营管理工作，制定并执行运营策略，确保酒店高效运转 2、监督各部门日常运营，包括前厅、客房、餐饮等，提升服务质量与客户满意度 3、优化运营流程，控制成本，提高酒店整体盈利能力 4、建立并完善运营管理制度，确保各项标准得到有效执行 5、协调各部门工作，解决运营中的突发问题，确保酒店平稳运行 6、分析市场趋势和竞争对手动态，提出改进建议以增强酒店竞争力 7、负责员工培训与发展，提升团队整体素质与服务水平 【岗位要求】 1、具备酒店管理或相关领域经验，熟悉Opera系统、熟悉酒店运营流程 2、出色的领导能力和团队管理经验，能够有效激励员工 3、优秀的沟通协调能力，能够处理复杂问题和突发事件 4、具备较强的数据分析能力，能够根据运营数据做出决策 5、注重细节，对服务品质有高标准要求 6、具备创新思维，能够提出并实施改进方案 7、能够在高压环境下工作，适应灵活的工作时间