Key Responsibilities:
End-to-EndProject Management:
l Lead the full lifecycle of FCSSaaS implementation projects for luxury hotels, including planning, execution,monitoring, go-live and post-implementation review.
l Develop detailed and executableproject plans covering scope definition, milestones, resource allocation, riskassessment and mitigation strategies.
l Continuously monitor projectprogress and quality, proactively identifying and resolving risks andoperational bottlenecks common in hotel environments.
l Coordinate resources acrossproduct, R&D, implementation and customer success teams to ensure smoothproject delivery.
SolutionReview & Delivery Standards:
l Validate and review FCSsolution designs from both a project management and hotel operationsperspective, ensuring technical feasibility, data flow integrity, and deliveryrisk control.
l Enforce company-defineddelivery standards, service procedures, and quality guidelines to ensureconsistent and standardized service delivery.
l Contribute to the developmentof delivery best practices, reusable templates, and risk libraries to supportcontinuous improvement of the implementation methodology.
ProjectControl & Client Communication:
l Establish clear and structuredproject reporting mechanisms to provide clients and internal stakeholders withtimely updates on project status, risks, and key performance indicators.
l Manage scope changes, optimizeresource utilization and control project costs to ensure both delivery qualityand project profitability.
l Serve as the primary point ofcontact for hotel clients, effectively managing expectations and coordinatingtechnical resolutions to improve customer satisfaction.
CustomerSuccess & Operational Understanding:
l Develop a strong understandingof luxury hotel operations (such as housekeeping operations, engineeringworkflows, guest request management, and service response processes) to ensure systemconfiguration aligns with real business needs.
l Support hotel clients duringdeployment, training and rollout phases to ensure a smooth go-live experienceand maximize product adoption.
Qualifications:
- Bachelor’s degree or above in Computer Science, Engineering Management,Information Systems or a related field.
- Proficient in English; able toconduct meetings, write project documentation and communicate fluently withglobal clients.
- Minimum of 5 years of projectmanagement experience in the IT or SaaS industry; experience in hospitality orhotel technology projects is a strong plus.
- Solid understanding of softwareimplementation methodologies; PMP, Prince2, or equivalent certification ishighly preferred.
- Strong project planning, riskmanagement and execution skills with the ability to manage multiple concurrentprojects in a fast-paced environment.
- Exceptional communication andstakeholder management abilities, capable of building trust and alignmentacross hotel operations teams, client executives and internal technical teams.
- Data-driven, results-orientedand highly skilled in solving complex problems in dynamic project environments.
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