岗位职责： 1、协助布置会议现场，会后现场整体工作； 2、负责前台电话接听工作； 3、协助负责前台文件收发工作； 4、领导交办其他工作事项。 任职要求： *实习生亦可投递 1、大专及以上学历，有会议接待及VIP客服接待经验者优先 2、普通话标准流利，具有良好的沟通表达能力 3、有良好的学习能力、适应能力和抗压能力 4、身高168以上，女性

Job Level 岗位级别：Line staff 基层员工 Report To 汇报给：SPA Supervisor 水疗主管 Position Overview 岗位概述： The SPA Receptinist needs to greet guests when guest enters SPA; introduce SPA and all the services, products to guests; properly handling with all guest bookings with details correctly; produce SPA reports by using related SPA system, etc. 水疗中心前台接待需要在客人进入水疗中心后问候客人；带客人参观水疗中心，并详细专业地介绍水疗中心的理疗项目及所用产品；处理客人的理疗预定，准确记录细节信息；运用水疗系统生成日常水疗报表等等。 The Role 岗位职责： The ability to follow proper payroll and key procedures 遵循正常上班考勤制度和上班流程 The ability to verify the attendant staff is present 能够监督员工是否在岗 The ability to greet all guests who enter the Spa 问候所有进水疗中心的客人 The ability to have a thorough understanding of every spa service including benefits, indications & contraindications 对每一项水疗服务有透彻的了解，包括其益处、适应症和禁忌 The ability to organize and schedule all guest bookings 能够合理安排客人的预订 The ability to operate the SpaSoft software system for spa reservations and all other SpaSoft functions 能够运用spasoft系统给客人安排预约并且知晓其功能 The ability to read and update the daily log and communicate relevant information to the staff 能够了解和更新水疗日常记录，并交流相应的信息给员工 The ability to operate the computer, copier, fax and credit card machines. 能够使用电脑，复印，传真和pos机 The ability to produce all Spa reports as required by management. 能够按管理层需求制作水疗报表 The ability to process outgoing mail. 有回复邮件的能力 The ability to process all charges  能够处理所有的收费款项 The ability to set up and handle gift certificates. 能够制作和处置礼品卡 The ability to requisition and stock office supplies for the desk 能够为办公室申请和储备办公用品 The ability to use guests name appropriately in all situations 在任何场合能够恰当的使用客人的名字 The ability to copy and distribute materials 能够复制和分发资料 The ability to upsell treatments to guests when booking 在预订时能够恰当的升级护理 The ability to ensure all decoration always looks fresh and to Standards within the Spa reception area. 能够确保水疗前台区域的装饰和陈列达到标准 The ability to be calm and patient when dealing with guests at all times 跟客人沟通时总是能够沉静，耐心 The ability to handle guest complaints and to notify spa management. 能够处理客人投诉并且告知水疗管理层 The ability to Meet/Exceed retail and spa treatment targets. 能够达到或者超越零售产品和水疗项目的营业额目标 The ability to provide assistance to guests about the retail merchandise. 能够为客人提供有关零售商品的帮助 The ability to work as part of a team to ensure effective running of Spa department 紧密的团队合作确保部门高效的运行 The ability to respond properly in any resort emergency or unsafety situation. 在任何紧急或不安全的情况下都要做出适当的反应 The ability to perform other tasks or projects as assigned by hotel management and staff. 能够完成酒店管理层和员工分配的其他任务或项目 Talent Profile 能力&技能需求 This position is opened to both permanent employees and trainees. 这一职位接受正式工，也欢迎实习生申请。 This position requires candidates could communicate with guests in English. 这一职位要求候选人可以用英文与客人基本沟通。 Superior communication skills 资深的沟通技能 Be interested in and understand Spa environment, concept and service. 热爱和了解水疗行业，水疗理念和服务

为客人的理疗及健身服务安排预订； 管理日常的记录和文案账务工作； 配合公司财务做好账务的明细登记 充分了解水疗中心的各项护理、服务和产品，能够根据客人的需要，向客人提供建议。 遵循服务流程和标准，为客人提供高质量的服务。 岗位要求： 1年以上高端水疗中心相关经验； 形象气质良好； 英语流利，沟通能力强，善于学习； 团队精神，协调能力强，工作细致认真负责。

Mandarin Oriental Pudong, Shanghai is looking for a Trainee - Spa to join our Spa team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. About the job Based at the Mandarin Oriental Pudong, Shanghai within the Spa Department. The Trainee- Spa reports to the Spa Operation Supervisor. As Trainee-Spa , you will be responsible for the following duties: The Trainee-Spa is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. As Trainee-Spa, we expect from you: Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be self-motivated Must be flexible and able to work efficiently under pressure. Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment Must be open to learning about treatments and concepts that derive from other culturesTo set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personally and professionallyMust takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfactionMust be willing to be proactive, take initiative and be held accountable when dealing with guests. Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找实习生-水疗中心加入我们的水疗中心团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在水疗中心部，实习生-水疗中心向水疗主管汇报。 作为实习生-水疗中心，您将负责以下职责： 工作负责但不仅局限于水疗项目的预定工作、专业地向客人介绍和解释治疗服务、POS销售包括零售和到达和送行服务。 作为实习生-水疗中心，我们对您的期望： 必须愿意接受灵活的工作时间，以便于完成工作任务 必须灵活，可以在压力下高效率地工作 必须要有安全，严谨，有组织的工作态度 必须有良好的数学思维，技术能力，及Spa知识 必须遵守Spa和酒店的所有政策，制度 要了解当今Spa行业的趋势 必须有良好的人际关系和沟通技巧 必须有为客人健康着想的整全的观念 必须愿意学习理疗知识及其他文化中Spa的观念 永远保持专业态度，及良好形象 适应性强，对自己的行为负责 对自己和职业上的发展保持高要求 要根据客人的购买方式，年龄和人数，来提供不同层次的客人服务。有能力做好销售服务，推荐产品，保证令客户满意 以积极主动的态度来工作，当与客人协调时要承担自己的责任 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

【岗位职责】 1. 负责健身中心前台日常接待，为宾客办理登记、咨询及引导服务，确保接待流程规范高效。 2. 接听并处理预约电话，记录会员需求，维护预约系统数据准确。 3. 监督健身区域设备及环境整洁，发现故障或安全隐患及时上报。 4. 执行前台收银、开票及账目核对，确保每日账务清晰无误。 5. 协助部门进行物资盘点、库存管理及小型活动支持。 6. 处理宾客投诉与突发状况，及时反馈上级并跟进解决。 【岗位要求】 1. 有救生证优先。 2. 具备良好服务意识与沟通能力，性格开朗，有亲和力。 3. 工作细致、责任心强，能适应轮班制（含周末及节假日）。 4. 掌握基础英语及电脑操作。

·        Assist guests with allinquiries, both hotel and non-hotel related ·        协助客人各种与酒店相关或无关的问询 ·        Conduct effective shiftbriefings to ensure hotel activities and operational requirements are known ·        进行有效的交接班说明工作，以明确酒店活动和运营要求 ·        Maintain detailed knowledge ofthe activities of the day and alert to any potential problems ·        详细了解当日活动情况并留意各种潜在问题 ·        Coordinate all maintenance ofrecreational facilities and equipment ·        协调娱乐设施和设备的所有保养工作 ·        Coordinate all guestentertainment services, be familiar with emergency handling procedures, and beresponsible for the safety of all customer services ·        协调所有对客娱乐服务，熟悉应急事故的处理程序，负责所有对客服务的安全 ·        Manage the sales of the department'sproducts and services ·        对部门的产品及服务的销售工作进行管理 ·        Consult Log Book forinformation/request left by outgoing shift ·        查阅交班人员的工作日志，寻找相关信息和要求 ·        Maintain close contact with thesuppliers of all equipment in the fitness center, and do a good job in thedaily maintenance and maintenance of sports equipment ·        与健身中心所有设备的供应商保持紧密联系，做好运动器材设备的日常维护和保养 ·        Comply with departmentalcleaning regulations and maintain close contact with health management departmentsand other related departments in the jurisdiction ·        遵守部门清洁规定，与辖区内卫生管理部门以及其它职能管理部门保持紧密联系 ·        Prepare efficient work schedulefor Fitness staff, arranging holidays and vacations, taking into considerationprojected occupancy and forecasts and any large group movements, especiallythose with early or late arrivals and departures ·        在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为健身中心员工准备高效的工作计划，安排节日和假日 ·        Works with Superior and HumanResources on manpower planning and management needs ·        与上级领导和人力资源部一起进行人力规划和管理需求。 ·        Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget. ·        与上级领导和财务总监一起编制和管理部门预算。