· Provide a warm and friendly welcome, leadingguests and seating them at their table
提供热情和友好的欢迎,引领客人入座
· Take telephone bookings and maintain a clear andorganised reservations book
接受电话预订并保持一个清晰和系统的预订本
· Assist in the set-up of tables and displays
协助桌椅的摆放
· Maintain and update guest database
维护和更新客人数据库
· Be attentive to guests and resolve theircomplaints where possible, reporting all incidents to Supervisor
关注客人,在可能的情况下解决客人投诉并向主管汇报所有投诉事件
· Maintain cleanliness of hostess station andsurrounding areas, as well as of all menus
保持领位台和周围区域以及菜单的清洁
· Maintain good working relationship with owncolleagues, and all other departments
与本部门同事和其他部门保持良好的工作关系
· Correct preparation of all necessary operationalmaterial in the back office
准备好所有运作所需的物品
· Learn safety, sanitation and hygiene policies
学习安全,环境和个人卫生政策
· Present check to guests and perform cashieringfunction if needed
为客人准备账单在需要时担任收银
· Effectively control guest flow in the restaurantensuring maximum turnover
有效控制餐厅客流量确保最大营业额
· Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
协助完成操作设备的季度,年度盘点
· Train waittalent and bus talent in hostessstandards
为服务员培训领位标准
· Ensure the restaurant is ready to receive guestsprior to opening and that both wait talent and tables are ready in line withopening standards
确保餐厅在开始营业前做好迎接客人的准备,人才准备就绪,桌椅的摆放都与标准保持一致
· Carry out any other duties as and when assigned bythe Management of the Hotel
完成酒店管理层安排的其他工作
· Assist other Food & Beverage Outlets in theiroperations within peak times when needed
必要时在高峰期内协助其他餐厅的工作
· Update and manage dailybreakage reports.
管理更新每天的破损报告