What is the job?
As Manager of Human
Resources, you'll drive HR and initiatives such as hiring, employment,
compensation, benefits, employee relations and training programmes, to ensure
compliance for hotel team members. You’ll also promote a positive team culture
whilst ensuring colleagues deliver a guest experience that is unique and brings
the brand to life. You'll also coach the General Manager and leadership team on
all people-related issues.
Your day to day
People
•Create programmes
to foster a positive work environment for all employees. Support and administer
an annual team member satisfaction survey
•Educate and train
managers on HR disciplines to foster productivity and enhance
performance
•Welcome and conduct
new team member orientation
•Oversee maintenance
of accurate and up-to-date personnel files and records for all employees
•Ensure hiring
standards and applicable laws and regulations are followed
•Build great relations
with outside contacts
•Plan and assign
work of the Human Resources staff. Recommend and/or initiate salary,
disciplinary, or other staffing/human resources-related actions in accordance
with hotel or company rules and policies.
Financial
•Help create and
work within the HR budget.
•Monitor staffing
and labour standards to manage costs
•Mitigate financial
risks associated with employee relations issues
•Identify and
analyse local compensation and benefits practices to ensure financial
competitiveness
Guest Experience
•Develop creative
ways to inspire and motivate team members to provide guests with a unique
experience
•Make time to
interact with guests to hear feedback and build relationships to understand how
team members can increase guest satisfaction
•Work with
department managers to develop initiatives to reach service standards and drive
continuous improvement in the guest experience.
Responsible
Business
•Develop awareness
and reputation of the hotel and the brand in the local community and promote
team member involvement in local community
•Ensure compliance
with relevant employment laws and hotel or company policies and
procedures
•Research and
investigate all workplace issues to discover facts, identify potential risks to
the hotel or company, and facilitate resolution through your employee relations
programmes
•Collect and
maintain data from exit interviews, turnover statistics, absenteeism reports to
identify trends, training needs, and supervisory issues
•In a union
environment, may manage labour relations and represent the hotel in grievances,
mediations, arbitrations and contract negotiation
•Other ad-hoc duties
– unexpected moments when we have to pull together to get a
task done
Accountabilities
This is the top HR
role in a large, luxury, resort, or major flagship hotel with extensive
facilities and services, a number of major outlets, and catering and
convention facilities. Typically manages HR colleagues and admin team.
What we need from
you
•Bachelor's degree /
higher education qualification / equivalent
•8 years'
related experience in HR
•Some supervisory
experience also preferred
•Professional HR
designation preferred
•Ability to maintain
confidentiality to the extent possible in all HR related matters
