· Supervise Dining operations to maintain service standard
· 监督和管理餐厅的运作，坚持服务标准
· Assist management by creating weekly duty rosters
· 协助每周的排班
· Handle guests complaints promptly and courteously and ensure follow-through
· 及时和礼貌地处理客人投诉并确保跟进
· Check on employees discipline, grooming standards and punctuality
· 检查员工的纪律，仪容仪表和考勤
· Check on guest satisfaction and proper handling of feedback and follow-up
· 调查客人满意度妥善处理投诉并跟进
· Assist Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to Dining employees
· 协助副经理召开每个班次班前例会更新并向餐厅员工传达相关信息
· Assist in employee’s development, counselling and resolving of staff conflict
· 帮助员工发展，协调和解决员工冲突
· To report any complaints, incidents or any other irregularities to the Management
· 向管理层汇报所有投诉事件，工作情况或者其他违规行为
· Ensure proper maintenance of operating equipment as well as service and storage areas
· 确保操作设备，服务和存储区域的维修
· Help minimize waste, breakages and mishandling of supplies and equipment
· 帮助减少浪费，破损和物资与设备的不恰当使用
· Carry out light cleaning and maintenance of the pantry area
· 完成照明设备的清洁和工作间的维修
· Attend all meetings and training as requested by Management
· 根据经理的要求参加所有会议和培训
· Conduct training for all staff as assigned by Manager
· 按照经理的安排对所有员工进行培训
· Assist in managing employees’ performance appraisals and performance logs
· 协助评估员工的工作表现
· Handle cash following established and proper Accounting procedures
· 按照规定的财务程序管理现金
· Carry out any other duties as and when assigned by the Management of the Hotel
· 完成酒店管理层安排的其他工作
· Assist other Food & Beverage Outlets in their operations during peak hours if needed
· 必要时在高峰期内协助其他其他餐厅的工作
PERSONAL ATTRIBUTES 个人品质
· Excellent reading, writing and oral proficiency in English
· 优秀的英语听，说，读，写能力
· Experienced in all aspects of restaurants service
· 熟悉餐饮服务的各个方面
· Must be well-presented and professionally groomed at all times
· 始终保持良好和专业的个人形象
· Excellent leader and trainer with strong interpersonal skills and attention to detail
· 优秀的领导者和培训者，良好的人际交往能力，注重细节
· Ability to motivate employees to work as a team effectively and productively
· 激励员工使员工作为一个团队来有效和高效地工作的能力
· Must possess good communication skills for dealing with diverse staff
· 具备良好的沟通能力能够与各种员工相处
· Ability to coordinate and prioritize multiple tasks
协调和安排多项工作的能力
