1. KEY RESPONSIBILITIES
主要职责
Job Summary – (Role Summary)
工作概述﹣(职位概述)
l Responsible for the high standards of cleanliness in all Public Areas during shift and visits all areas frequently during shift
确保公共区域的高度清洁并随时检查
Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
· Responsible for cleanliness of all Public Areas during shift, including toilet rooms, Back of the house areas and outside.
保证酒店前台与后台包括卫生间的公共区域及外围干净整洁。
· Holds briefings with PA attendants and issues cleaning supplies.
给公共区域服务员开例会， 发放清洁用品。
· Guides and monitors PA attendant work performance.
指导和监督公共区域服务员工作表现。
· Trains new and existing staff consistently.
对新员工和现有员工不断进行培训。
· Reports and follows up on any maintenance requirements in close co-operation with Engineering department, and ensure that they are remedied promptly.
同工程部密切合作，汇报并跟踪维修工作的进展，以便能及时完成维修任务。
· Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition
保证员工妥当使用和保养设备，并维持清洁设备干净和工作正常的使用状态。
· Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed.
确保本部门的供应能及时补充到位，部门和酒店的规章制度都能遵守
· Checks associates are neat and well presented at all times. Proper usage of chemical with minimum wastage.
员工能够正确使用化学药品， 尽可能减少浪费。
· Responsible for strict key control
负责钥匙的控制。
· Schedules and supervises the scrubbing and shampoo of carpet /upholstery in his areas of responsibilities.
计划和监督员工定期清洗完成分管区域的地毯。
· Inspect the public area regularly during shift.
每日巡查公共区域。
· Ensure the flowers and plants in good conditions, inform the supplier to change it in time.
负责鲜花和植物的状态良好，如需更换，通知供应商更换。
· Ensure the PA storeroom is clean and that chemicals and tools are prepared well.
确保PA仓库干净整洁， 清洁用品和工具充足。
· Maintains daily public area logbook, sign out and hand-over to following Shiftleader.
填写好每日公共区域记事本， 下班签离并同下一班主管交班。
· Assumes other duties assigned by the Executive Housekeeper.
完成行政管家分配的其它工作。
· Prevent and resolve grievances
避免和调解抱怨
· Counsel staff and prevent work related problems
与员工沟通避免与工作相关的矛盾
· Resolve disputes
解决争端
· Discipline staff when necessary
约束员工遵守纪律
· Check Housekeeping associate’s grooming, personal hygiene and appearance
检查客房部员工的仪表,个人卫生和形象
· Assist with the preparation of associate duty rosters
协助准备员工排班表
· Assist with associate training and development
协助进行员工的培训和发展
· Provide ongoing advice and support to associate under your supervision
给予所管辖的员工以不断的建议和支持
· Supervise associate performance
指导员工表现
· Provide one to one instruction to associate members when required
必要时对员工进行个别面对面指导
· Deliver high quality service to guests
提供高品质的对客服务
· Ensure guest needs and reasonable requests are met
确保客人需求与合理的要求被满足
· Seek opportunities to continually improve guest service, by reporting guest comments
通过汇总客人的意见,寻找机会不断发展对客服务
· Take appropriate action to resolve guest complaints
采取合适的行动解决客人的抱怨
· Promote the hotel products and services
促销酒店的产品与服务
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施
· Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况
· Log security incidents and accidents in accordance with hotel requirements
依照酒店要求记录安全日志和事故记录
· Adhere to hotel cleaning and maintenance programs
坚持酒店的清洁和养护
· Ensure a high level of cleaning is maintained in your work area
保持维护所在工作区域的高度整洁
· Sport checks the event service and cleaning standards, any problems deal timely.
现场跟进服务质量及卫生质量，发现问题及时解决
· Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务
2. REQUIRED QUALIFICATIONS
资格
Required Skills –
技能要求
· Good knowledge for using chemicals and cleaning machine.
具有良好的清洁机器及清洁剂使用方面的技能。
Qualifications –
学历
· Graduate from college or can be replaced by adequate experience.
大学毕业或具有丰富的工作经验。
Experience –
经验
· Minimum 2 years to be PA attendant and 1 year PA Shiftleader in Housekeeping department.
客房部2年以上公共区域服务员及1年公共区域主管工作经验。
