行政
Administration
§ 辅助市场传讯总监执行酒店市场传讯策略（目标、策略和行动），以达到和超越房务、餐饮和其他营利部门所预测的收入目标。
To assist Director of MarketingCommunications in the implementation of the hotel’s Marketing CommunicationsStrategy (goals, tactics and actions) to achieve and exceed forecasted revenuefigures in Rooms, Food and Beverage and all other revenue generatingdepartments.
§ 协助确保酒店电子商务活动与酒店集团的营销策略一致，对酒店活动予以适当执行。
Assists to ensure that the E commerce activities are aligned with the respective CorporateStrategy, and that the Hotel Actions have been implemented where appropriate.
§ 负责准备和更新部门运营手册。
Oversees the preparation and update ofindividual Departmental Operations Manuals.
§ 定期召开部门沟通会议，确保部门例会和会议有效进行。
Conducts regular divisional communicationsmeetings and ensure that departmental briefings and meetings are effective andconducted as necessary.
§ 协助酒店的电子商务策略的执行（目标、策略和行动），以达到和超越房务、餐饮其他营利部门所预测的收入目标。
Assists in the implementation of the hotel’sE-Commerce Strategy (goals, tactics and actions) to achieve and exceedforecasted revenue figures in Rooms, Food and Beverage, and all other revenuegenerating departments.
§ 确保妥善保存、及时更新所有沟通文件和记录。
Ensures that an organised, up-to-date filingsystem is maintained for all communications records.
§ 保持办公环境清洁，整齐和电子存储所有数据。
Keeps office environment clean and neat andstores all data electronically as opposed to using box files.
宾客服务
Customer Service
§ 礼貌有效地处理所有内外部客人的投诉和询问，跟进以确保问题的圆满解决。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
§ 与客人和同事保持积极良好的合作关系。
Maintains positive guest and colleagueinteractions with good working relationships.
财务
Financial
§ 确保关于酒店、公司和本地和财务报告、资金、执照的所有规章制度和政策被正确遵守，及时精确地进行财务报告。
Ensures that all hotel, company and localrules, policies and regulations relating to financial record keeping, moneyhandling and licensing are adhered to, including the timely and accuratereporting of financial information.
§ 使用多种技能同时开展多项任务的灵活工作计划来优化员工效率，达到酒店财务目标、满足客人不断变化的期待和要求。
Maximises associate productivity through theuse of multi-skilling, multi-tasking and flexible scheduling to meet thefinancial goals of the business as well as the expectations of the guests.
§ 与相关部门的主管合作， 根据标准积极的管理成本。
Manages costs proactively based on keyperformance indicators, works with the respective Heads of Department asappropriate.
§ 保存所有电子商务的合约、合同和报价的完整记录。
Maintains complete records of all E commerceand purchase agreements, contracts and quotes for the hotel.
市场营销
Marketing
§ 确保员工知晓和遵守所有酒店内部规章制度。
Ensures that all in-house rules andregulations are communicated to associates and implemented.
§ 持续寻求市场和电子商务的合作以增加酒店知名度和获取业务。
Continuously seeks Marketing and E commerceopportunities to increase awareness and ultimately business.
§ 确保通过直接销售活动、电话和书面沟通确保酒店的高知名度。
Ensures a high level of exposure for Hotelthrough direct sales solicitation, telephone contacts and writtencommunications.
§ 进行充分的竞争对手调查，保持良好的酒店产品知识。
Conducts extensive competitor research andmaintains excellent Product Knowledge of the Hotel.
营运
Operational
§ 为酒店官网、酒店微商城、凯悦微商城，飞猪和美团点评制订电子商务策略和最佳实施方案，如内容管理、产品上架。
Develop Ecommerce strategies and bestpractices for the hotel website, Hotel WeChat Mall, Hyatt WeChat Mall, Fliggy andmeituan/dianping such as content management and products uploading.
§ 根据需要，管理并与代理合作，为网页开发制定项目如餐饮、婚宴等。
Work with and manage agency for mini-sitedevelopment projects as necessary/needed – for F&B, weddings, and so on.
§ 与市场传讯总监紧密合作，确保所有酒店网页内容相关、更新和优化。
Work closely with Director of MarketingCommunications to website content for all hotel websites is relevant, up todate and optimised.
§ 会见电子商务行业代表如供应商、代理、媒体等，为最佳实施方案获取观点意见。
Meet with digital and Ecommerce industryrepresentatives (i.e. vendors, agencies, media partners, and so on. ifnecessary) to gain insight to best practices.
§ 作为主要联系人，与所有电子商务供应商和代理建立良好的合作关系。基于凯悦集团办公室和代理的合作规定，定期保持与代理的沟通。
Develop and build strong workingrelationships with vendors and agency partners – serve as primary point ofcontact for all digital marketing/E-Commerce vendors and agencies. Frequency of agency contact will bedetermined based on the scope of work outlined between the agency and Hyatt’scorporate office.
§ 设定与代理合作的目标，打电话确认工作进度与情况。
This role will be responsible for status callsto review performance reports as well as set goals and objectives with theagency.
§ 和代理一起制定时间表和目标，确保代理在规定时间内完成工作目标。
This role is responsible for settingtimelines and goals with the agency as well as ensuring the agency meets alldeadlines and goals.
§ 安排考察参观酒店。
Arranges for hotel site inspections.
§ 积极寻求推广酒店客房和餐饮的所有内部和外部的机会。
Proactively seeks opportunities (internallyand externally) to promote rooms and food and beverage business.
人事
Personnel
§ 进行关于年度发展评估的讨论，帮助市场传讯部员工实现自己的职业目标。
Conducts annual Performance DevelopmentDiscussions with Marketing Communications associates, supports them in theirprofessional development goals.
§ 确保与酒店内部所有级别的员工建立良好专业的关系，关心他们的安全与职业发展。
§ Ensures a strong professional relationshipwith all levels of associates within the hotel, taking an active interest intheir safety and development.
§ 鼓励员工的创新精神，激励他们为酒店的成功运营作出贡献。
Encourages associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
§ 通过持续的建议和月度会议，协助和发展部门培训员。
Assists in the development of DepartmentalTrainers through ongoing feedback and monthly meetings.
§ 协助人本品牌理念的实行，示范并增强凯悦价值观与文化特色。
Supports the implementation of The PeopleBrand, demonstrating and reinforcing Hyatt’s Values and CultureCharacteristics.
§ 根据员工敬业度调查结果，协助酒店变革的实行。
Supports the implementation of changes as aresult of the Associate Engagement Survey.
§ 确保市场传讯部员工对员工规章政策完全了解并严格执行。
Ensures Marketing Communications associatesfollow all hotel, company and local rules, policies and regulations relating tofire and hazard safety, and security.
其他
Other Duties
§ 熟知与员工和行业相关的法律法规。
Be knowledgeable in statutory legislation inassociate and industrial relations.
§ 确保保持高标准的个人形象和仪容仪表。
Ensures high standards of personalpresentation and grooming.
§ 与竞争对手的酒店代表、生意伙伴和其他公司组织，包括本地的学校、旅游学校和大学保持良好的合作关系。
Maintains strong, professional relationshipswith relevant representatives from competitor hotels, business partners andother organisations, including local schools, hotel schools and universities.
§ 随着行业、公司和酒店的变化，对市场传讯部的职能作出相应调整。
Responds to changes in the MarketingCommunications function as dictated by the industry, company and hotel.
§ 熟知酒店的员工手册并且理解酒店的规章制度，尤其是有关火灾，卫生，健康，与安全的政策和程序。
Reads the hotel's Associate Handbook and hasan understanding of and adheres to the hotel's rules and regulations and inparticular, the policies and procedures relating to fire, hygiene, health andsafety.
§ 针对管理和个人行为负责， 并且积极展现酒店管理层和凯悦国际的形象。
Exercises responsible management andbehaviour at all times, positively representing the hotel management team andHyatt International.
§ 参加必要的培训和例会。
Attends training sessions and meetings asand when required.
§ 完成其他合理分配的职责和任务。
Carries out any other reasonable duties andresponsibilities as assigned.
