About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
关于职位：
The Housekeeping Supervisor is responsible for the cleanliness of guest rooms and the public areas. Ensures that all rooms are checked according to Four Seasons standards and procedures. Coordinates with Room Attendants and Front Office to return rooms on a priority basis. Reports any discrepancy and maintenance issues to the office. Assist in the training and monitoring of new staff. This role is part of Rooms department, reporting into the Housekeeping Manager.
客房部主管负责客房及公共区域的清洁工作。确保所有客房均按照四季酒店的标准和流程进行检查。与客房服务员及前厅部协调，优先安排可供入住的房间。任何房态差异及维修问题需及时上报办公室。协助培训及督导新员工。该职位隶属于房务部，向客房部经理汇报。
What you will do:
岗位职责：
• Works as part of the team in your department and with all staff throughout the hotel. May receive direction from other departments in order to meet the expectations of our guests.
• 与部门团队及酒店全体同事协作，必要时接受其他部门指示以满足客人需求
• Performs other tasks or projects as assigned from time to time.
• 完成临时分配的其他任务或项目
• Ensures that payroll and key procedures are adhered to.
• 确保遵守薪资及钥匙管理程序
• Able to collect room, floor status report sheets for assigned work areas, and assign room to Room Attendants when needed.
• 收集所负责区域的房态报告，必要时为客房服务员分配房间
• Supervises Room Attendants and ensures that appropriate standards and procedures are adhered to.
• 督导客房服务员，确保遵守标准与程序
• Monitors the performance of house attendants to ensure that there are sufficient supplies on the guest floor and the cleanliness of hallways, stairwells, elevators, service areas, guest doors and linen closets are maintained according to standards.
• 监督服务员工作表现，确保楼层补给充足，走廊、楼梯间、电梯、服务区、房门及布草间均符合清洁标准
What you bring:
岗位要求：
• Minimum 3 year of administrative experience preferably in a hospitality or other equivalent experience is required.
• 3年以上酒店经验，酒店或相关行业优先
• Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
• 会操作电脑，熟悉文字处理及表格软件
• Good knowledge of Word, Excel and PowerPoint
• 熟练使用 Word、Excel、PPT
• Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
• Requires basic computer skills for online training
• 沟通能力强，能灵活安排工作优先级
• Requires reading, writing and oral proficiency in the English and Chinese language
• 具备基本电脑技能，可完成在线培训
• Has the ability to anticipate and prioritize the needs of the guest proactively
• 中英文读写及口语流利
• Is energetic and has a professional approach to his/her craft
• 能主动预判并优先满足客人需求
What we offer:
福利待遇：
• Competitive Salary, wages and benefits
• 具有竞争力的薪资及福利体系
• Excellent Training and Development opportunities
• 完善的培训与发展机会
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 全球四季酒店及度假村的免费住宿礼遇。
• Complimentary Dry Cleaning for Employee Uniforms
• 员工制服免费干洗服务
• Complimentary Employee Meals
• 免费员工工作餐
• Employee activities
• 丰富多彩的员工活动
• Employee activities
Schedule & Hours:
岗位要求：
• This is a full-time position
• 本岗位为全职职位
• The working hours will primarily by department, ability to work all shifts, weekends and holidays
• 工作时间将根据部门需求安排，需能适应轮班制（含周末及节假日值班）
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