Administration
行政
·
Analyse the learning &
development needs and develop hotel annual training plans. Prepares reports of
the training results. Maintains hotel training library.
分析学习与发展需求并制定酒店年度培训计划;准备培训成效报告,管理酒店培训书籍资料;
·
Recommends hotel-training courses
for employee to the Department Head. Develop training manuals and courses;
向部门经理推荐员工培训课程; 制定培训课程和培训手册;
·
Ensure that training records of employee
at different levels is maintained.
确保按级别对员工培训记录的归档;
·
Establish training policies and
procedures. Direct and assist the development of special training program needed by departments.
建立培训制度和程序;指导及帮助部门所需的特殊培训课程的发展 ;
·
Monitors and keeps hotel operation in hotel
brand standard from learning & development aspect.
监督和保持酒店的运作符合品牌标准，从学习与发展方向提供支持；
·
Mobilizes all hotels employee to
keep brand attitudes way to serve guest.
动员全酒店的员工保持品牌标准去服务客人。
Financial
and Revenue Responsibilities
财务及收入职责
·
Assist T&C Director to identify
internal and external resources and optimize the L&D budget
协助人才与文化总监识别内部和外部资源以及优化学习与发展预算。
·
Monitor all regular financial
issue of department and assistant team to well control cost.
监督部门的日常财务类工作，协助部门完成成本控制。
Learning & Development and Talent
& Culture
学习与发展和人才与文化
·
Manages performance issues that
arise within the T&C team, as well as train, develop, coach and counsel,
conduct performance evaluations and resolve problems of departmental team
members.
管理人才与文化团队以提高绩效，包括部门团队成员的培训、发展、指导和建议、绩效评估和解决问题。
·
Must be an example of the Sofitel
Values, brand standards, and a champion of grooming and appearance guidelines.
作为榜样展现索菲特价值观和品牌标准，在仪容仪表及形象方面做出表率。
·
Effectively communicate to hotel
team members.
与酒店的团队成员保持有效沟通。
·
Ensure wherever possible that
ambassadors are provided with a work place free of discrimination, harassment
and victimisation
确保提供给大使们一个没有歧视、骚扰和危险的工作环境。
·
Treat customers and colleagues
from all cultural groups with respect and sensitivity.
使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。
·
Identify and deal with issues
which may cause cross cultural conflict or misunderstanding.
识别和处理可能导致跨文化冲突或误解的问题。
Guest
Service Responsibilities
对客服务的责任
·
Supports operations and assists
in achieving team member and guest satisfaction goals.
协助运营并达到团队及客人的满意度目标。
·
Interacts in a positive way with
all team members to ensure a luxury guest experience.
与团队成员通过积极的工作方式以确保奢华的宾客体检。
·
Greet and be generous to all
guests and colleagues and always willing to offer the assistance
主动热情的回应客人及同事的需求，并提供帮助。
Professional Technical Responsibilities
专业技术责任
·
Maintain and update staff Learning
& Development records, policies and procedures and other training matters.
Conduct training needs. Analyze for management and supervisory employee to
identify and determine training
needs.
·
管理和更新员工学习与发展档案，酒店规章制度与工作程序以及其它培训文件. 进行培训需求调查，为管理层及主管员工分析并决定提供培训需求。
·
Prepare and submit periodic
training activities reports.
定期准备酒店相关培训活动报告。
·
Monitor hotel staff grooming and
service courtesy and efficiency.
监督检查酒店员工的仪容仪表及对客服务礼仪及效率。
·
Conducts new employee orientation
对新员工进行入职培训。
·
Conduct retraining programs and information
for currently employed employee.
实施并监督在职员工的培训计划。
·
Conducts Language and general
hotel skills training.
安排酒店语言和基础酒店技能培训
·
Conducts hotel courtesy training.
实施酒店礼貌培训。
·
Monitor the usage of the training
aids, Respect the electronic equipment.
监管培训辅助设备的使用，合理使用和维护电子教学设备
·
Issue and monitor the usage of
the training aids.
负责管理培训辅助设备的使用。
·
Be responsible for the daily
inspection and distribution of the training rooms, be sure that they are in
good order, with the desired room set-up and training aids as required.
每日负责合理分配培训教室的使用，并确保培训教室的整洁，设备安放到位。
·
Develop Department &
Management Trainers’ skills.
完善部门及管理层的培训员的技能。
·
Monitor present and future
training trends, practices and
system that are beneficial for hotel employee and recommends to the hotel
management for implementation.
注意培训发展趋势，向酒店管理层建议作相应的培训调整，从而提高员工的各方面的能力。
·
Plan, organize, implement,
conduct and evaluate training programs to the training needs of the hotel.
根据酒店培训需求计划，组织，安排，实施及评估改进培训项目。
·
Prepare training materials and
posters.
准备培训资料和海报。
·
Collate and compile training materials.
校对并整理培训资料。
·
Conducting in-house generic
training programs (for example, Courtesy, Deportment, Personnel Grooming, and
Communication Skills) for staff.
实施酒店员工基础培训计划（如：礼貌，行为举止，仪容仪表和沟通技巧等）。
·
Maintaining the staff training
records.
员工培训记录归档。
·
Conduct evaluation on the
effectiveness of training programs.
对培训成效作评估。
·
Keep the coordination of the employee
training activities is in good order.
使员工培训的工作有序进行。
·
Collect training information and disseminate it to the concerned departments.
汇总培训的信息，并通知相关部门。
·
Liaise with departments managers
concerned in the implementation of
on-the-job departmental training.
与各部门经理协调并完成员工的在岗培训。
·
Direct and assist in the
departmental training activities.
指导和协助部门的培训。
·
Implement and monitor employee
relations and motivation through the training program
in the hotel.
通过培训活动促进员工关系、调动员工积极性。
·
Coaches’ hotel employee as needed
in scopes of basic skill development, career planning, and training.
根据酒店的需求，进行员工技能的提升，职位发展和培训等指导。
·
Coordinates and executes employee
social, athletic and recreational program.
协调, 组织员工的社会的、运动的和娱乐活动。
·
Motivates the trainees.
调动培训生的积极性。
·
Disseminate information regarding training activities, special skill
improvement programs.
对员工培训活动和特殊技能提高项目的公布。
·
Interacts with external
establishments or individuals such as training association members or training employee
and other local community members to promote the hotel training programs, employee image and hotel business.
与酒店外相关团队和个人, 如培训协会、培训师、当地社区等保持良好的联系，以促进酒店培训项目, 员工形象及酒店的经营。
·
Reports to the Director of Talent
& Culture.
直接向人才与文化总监汇报。
·
Supervises the performance of Learning
& Development Leader, Learning & Development.
监督学习与发展主管、学习与发展协调员工作的执行。
·
Interacts in a positive way with
other departments to ensure a luxury guest experience.
与其它部门进行有效地互相配合以确保客人的奢华体验。
·
Must be an example of the Accor
Hotel Values, brand standards, and a champion of grooming and appearance
guidelines.
遵循雅高酒店价值观、品牌标准的榜样，酒店员工仪容仪表和行为标准的指导人。
Miscellaneous
其他
·
Perform
other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
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