FINANCIAL RETURNS财务回报 · Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。 · Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。 · Ensure effective training programs are in place for the following: 确保在以下方面有效的执行培训计划： o New Employee Orientation 新员工入职 o Train the Trainer 培训培训师 o Customer Service Training宾客服务培训 o Technical job specific training (through certification of departmental standards and procedures) 技术性职位的专门培训(部门规范程序证书) o Supervisory Skills Training监督管理技能培训 o Management Development管理层发展 o Fire, Life and Safety Training消防和生命安全培训 o Employee retraining员工再培训 · Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved 监督每个部门培训业务计划的进展，确保实现培训目标。 · Maintains all hotel training records 保存酒店全部的培训记录。 · Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 · Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 · Attend departmental training session and critique performance 参加部门的培训课程，评估表现。 · Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。 · Assist Department Trainers in preparing and conducting departmental training and assess accordingly 协助部门培训师准备和进行部门培训并进行评估。 PEOPLE员工团队 · Prepare and monitor training programs for: 制定和监督为以下人员提供的培训项目： o Management Trainees管理培训生 o Hotel Employee酒店正式员工 o Hotel School Trainees, etc酒店学校实习生等 · Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training 与能够协助提供高级或专业培训的专业人士取得联系。 · Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 · Produce monthly training reports for your Manager and the General Manager including: 为上级经理和总经理编制以下月度培训报告： o Internal Training Programs conducted完成的内部培训项目： o External training programs attended参加的外部培训项目： · Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。 · Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系 。 · Attends and participates in daily briefings and other meetings as scheduled 按计划参加并参与每日例会及其它会议。 · Attends and participates in training sessions as scheduled 按计划参加培训活动 。 · Implements the hotel and department regulations, policies and procedures including but not limited to: 实施酒店和部门的规定、政策和工作程序，包括但不限于：  o House Rules and Regulation酒店的规则和规定 o Health and Safety健康和安全 o Grooming仪表仪容 o Quality 质量 o Hygiene and Cleanliness 卫生和清洁 GUEST EXPERIENCE宾客体验 · Liaise with other IHG Training Managers to share experiences and resources 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。 · Liaise with educational institutions conducting hospitality and training courses 同从事旅游服务和培训课程的教育机构保持联系。 · Maintain current information and records of suppliers of training resources and materials 更新培训资源和资料供应商的信息和记录。 RESPONSIBLE BUSINESS企业责任 · Delivers briefings of all internal programmes to executive management and department heads 为行政管理层和部门领导提供所有内部培训计划的介绍。 · Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager 按照地区人力资源总监和总经理的指示为本地区的工作效力。 · Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 · Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 · Regularly communicates with staff and maintains good relations 定期与员工交流思想，保持良好的员工关系。 · Works with Superior  in the preparation and management of the Department's budget 和上级领导一起编制和管理部门预算 · Perform other duties as assigned. May also serve as manager on duty. 执行被分派的相关任务和特殊项目，可能要作为值班经理。