Duties andResponsibilities工作职责
· In the absence of aManager, conducts shift briefings to ensure hotel activities and operationalrequirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise cash handlingand banking procedures
监督现金的处理和存放程序。
· Prepare daily banking andcash flow reports
编制每日存款和流动资金报告。
· Establish and instructstaff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregularpayments
处理异常的付款情况。
· Supervise the maintenanceof service equipment
监督服务设备的维护保养。
· Monitor standards ofguest facilities and services
监督客用设施和服务的标准。
· Control stock and monitorsecurity procedures
控制存货和监督保安成序。
· Assist with menu and winelist creation
协助菜单和酒水单的设计工作。
· Supervise functions
监督各项职能。
· Supervise outlet service
监督餐厅的服务。
· Works with Superior onmanpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior inthe preparation and management of the Department’s budget
BASIC FUNCTION基本职责
Responsible for supervising and co-coordinating the activities of all personnel involved in the set-up and service of functions and catering.
管理和协调参与员工, 使其出色完成摆设和服务的各项工作。
JOB SPECIFICATION工作要求
1. College level
大专水平
2. Minimum 5 years’ experience in a hotel of international standard
国际知名酒店相关工作经验5年以上
3. Facility in verbal and written expressions
口头和书面表达能力好
4. Personable and aggressive
仪表端庄,富于进取心