About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
This role is part of Food and Beverage department, reporting into Assistant Director of Food and beverage Manager.
What you will do:
• Describe the selection of beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the lounge; communicate guest orders including any special needs or requests to the bartender using the hotel’s point-of-sales system; check completed orders with the guest’s original order; transport items to the guest table in a timely manner.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.
• Confirm guest orders including any special needs or requests from the food server using the hotel’s point-of-sales system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, Armagnacs, eau de vies, cognacs and specialty drinks.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
• Breakdown, clean and set-up of tables and drink stations.
• The ability to be visible in the operation, provide recognition, promote good public relations with regular guests as well as cultivate relationships with new patrons., and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
What you bring:
• Minimum 2 years’ experience in related position with Four Seasons or other organization
• Mandarin Speaking is required.
• Being calm and patient and being of service passion. Team player. Being fair and responsible. Be passion and love working.
• Be familiar with computer software including Microsoft, CAD. Be of excellent business writing skills.
• Being calm and patient and being of service passion.
• Reading, writing and oral proficiency in the English language.
• Good knowledge of Word, Excel and PowerPoint
• Logic, eye for details, approachable and willing to help
• Proven leadership skills in a hotel/resort environment
• Highest level of integrity and transparency
• Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate resources and influence stakeholders, and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
• Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
• Promote a continuous learning environment that creates an atmosphere for professional development opportunities
• Apply an ethical approach to influence the outcome of situations
• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
• Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
• Work in a safe, prudent, and organized manner.
• Require a working technical knowledge of generally accepted accounting principles and job knowledge of all positions in Accounting, Purchasing and Food & Beverage control. Working knowledge is generally learned on-the-job or through a series of professional certifications.
• Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.
• A working knowledge of hotel systems and operations.
• Strategic, analytical, and solid business acumen.
What we offer:
• Competitive Salary, wages and benefits
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee service awards
• Employee activities
Schedule & Hours:
• This is a full-time position
• The working hours will primarily be daytime, during weekdays and weekends
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