· Assist to analyse training needs of the hotel in general and individual departments, and develop strategies which address needs. 帮助从整体和各个部门的角度分析酒店的培训需求，并发展表明有培训需求的培训策略。 · Familiarise yourself with the IHG HR and Training Standards, localizing where necessary 熟悉洲际酒店管理集团的人力资源和培训标准，提取必需的信息。 · Ensure effective training programs are in place for the following: 保证以下有效的培训项目适当地开展： o New Associate Orientation 新员工入职培训 o Train the Trainer 培训（部门）培训者 o Customer Service Training 客户服务培训 o Technical job specific training (through certification of departmental standards and procedures) 技术性工作的细节培训（通过部门标准和程序的认证） o Fire, Life and SafetyTraining 消 防，急救和安全培训 · Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved 监控 各个部门的”与营业相关的培训计划”的工作进度，保证达到培训目的。 · Maintains all hotel training records 保持酒店所有的培训记录 · Assist to establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 帮助建立一个含有书籍，电视，定期刊物和声频系统的图书馆，以便更好地完成培训及使员工个人得到发展。 · Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 根据具体部门需要，与部门领导设计/制作/实施培训项目，保证培训会议计划的建立和培训的有效性 · Attend departmental training session and critique performance 参加部门培训会议，并对培训的结果提出意见 · Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, etc 运用洲际酒店管理集团基准来监控培训项目使其成功并依此修正工作情况。例如员工满意度调查,客人满意度调查等 · Assist Department Trainers in preparing and conducting departmental training and assess accordingly 帮助各部门的培训者准备和监控部门培训，从而进行评估 · Ensure that Department Heads abide by their responsibilities of associate training against departmental S&Ps 确保部门领导的员工培训工作是依循着部门的标准共组程序开展的。 · Produce monthly training reports for your Manager and the General Manager 制作月度培训报告给管理者和总经理 · Maintain current information and records of suppliers of training resources and materials 保持从培训资源供应者处获得当前的培训信息和记录 · Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 指导，劝告和约束员工，提供有建设性的回馈来提高员工的工作成绩 · Regularly communicates with staff and maintains good relations 定期与员工进行交流，与员工保持良好的关系