Major Functions
主要职能
To assist and supervise Front Desk, Concierge team, Guest Relations, Executive
Floor to strive towards total guest satisfaction. Needs to be able to perform
in all front office functions.
协助和监督前台、礼宾部、客户关系、行政楼层，努力使客人满意。掌握所有的前厅工作。
Responsible for hiring, training and development of all associates
working for front office area. Ensure that all associates are adhering to all
hotel policies, standards, procedures and regulations.
负责前厅部所有员工的招聘、培训和发展工作。确保所有的员工都遵守酒店的所有政策、标准、程序和规定。
Assist the front office manager in all areas to ensure a correct and
smoothly operation department. Follows hotel schedule; act as Manager on Duty
when necessary to ensure positive customer oriented environment in hotel.
协助前厅部经理在各方面确保部门营运顺利。遵循酒店安排；在必要时担任值班经理，以确保酒店的积极客户导向的环境。
Each associate is expected to carry out, within their capabilities, all
reasonable requests by management.
每个员工都将在其能力范围内执行管理层提出的所有合理要求。
Specific Duties
具体职责
1.
Responsible for the
smooth, efficient and professional operation of all front office areas. Ensure
good communications among departments.
负责所有前厅部的顺利、高效、专业的运作。确保部门之间的良好沟通。
2.
Ensures that all
procedures and policies are in place and followed. Conducts audit and controls
on a regular basis. Communicates with accounting in case of any irregularities;
and coaches and counsels associates whenever appropriate.
确保所有的程序和政策都到位并遵循。定期进行审计和控制。与财务进行沟通，以防出现任何违规行为;在适当的时候，作为员工的教练和顾问。
3.
Strictly follows
band-out procedures and cash handling procedures.
严格遵守规定程序和现金处理程序。
4.
Ensure
Confidentiality of User Log-ons. Ensure that users are logged out when leaving
the area.
确保用户登录的机密性。确保用户在离开该区域时被注销。
5.
Train and develop
associates to the highest possible extent. Ensures that daily training is
provided to technical, hospitality, communication, management, and
organizational skills; leads and provides 15 minutes daily department.
培训和发展员工达到最高的程度。确保每天的培训提供给技术、接待、沟通、管理和组织技能;领导并提供15分钟的日常会议。
6.
Leads by example:
Provides a high-quality service and aggressive hospitality towards all
customers.
以身作则：为所有客户提供优质的服务和积极的服务。
7.
Ensure that
recognition programs for both guest and associates are in place and working.
确保客户和同事的识别程序已经就位并工作。
8.
Controls costs
effectively to meet budget guidelines.
Has control system in place for all controllable costs and man hours.
Communicates with guest relations managers and front desk supervisors about
daily audits and controls, so all are informed about proper procedures.
控制成本有效地达到预算指导方针。有控制系统，所有可控制成本和工时。与客户关系经理和前台主管沟通日常的审计和控制，确保所有人都被告知适当的程序。
9.
Initiates
additional task to improve existing procedures and guest satisfaction.
启动额外的任务，以改进现有的程序和客户满意度。
10.
Resolves system
problems and can operate the system manually. Can lead the staff through a down
time.
解决系统问题，并可手动操作系统。可以带领员工度过一个低落的时期。
11.
Establish system in
place for repeat/rewards/VIP Guest recognition program. Being able to
contribute and lead front office team to participate in up sale program.
为重复/会员/ VIP客人建立识别系统。能够领导前厅团队参与销售计划。
12.
Meet or exceed
newly Marriott rewards accounts sing up and activation rate.
达到或超过新万豪会员账户的发布和激活率。
13.
Initiates monthly
meetings in the department. Attend staff meetings, operations meetings,
forecast meetings and sales strategy meetings.
召开部门月度会议。参加员工会议、运营会议、财务预测会议和销售战略会议。
14.
Presented in the
guest area during high traffic times to assist the front office associates and
to ensure smooth operations.
在高客流量的客人区域，协助前厅部员工的工作，确保工作顺利进行。
15.
Has plans and
actions in place to meet goals and mission of the company and the hotel.
计划和行动到位，以满足公司和酒店的目标和使命。
Job Specifications
职位要求
1. Fluent in Mandarin and English.
流利的普通话和英语。
2. Minimum 5 years of hospitality industry work experience; minimum of 2
years of management experience.
至少5年酒店行业工作经验，2年以上管理经验。
