【岗位职责】 1、监督市场销售部工作，确保宾客得到及时和礼貌的服务。 2、对营销活动的计划、组织、指导和监控的过程进行直接的管理。 3、按照酒店、市场状况制定营销策略。采取有效方式提升酒店的形象和经济效益。 4、制定销售部内部各种管理制度，制定合理的价格体系。 5、制定每年每月的预算并负责执行完成该预算和总结业绩完成情况。 6、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 7、维持并提升营销额，客人及宾客满意度。 8、根据市场特点和潜力，建立并不断更新营销计划和促销活动。 9、制定、筹划、监督年度营销方案地执行情况，如有必要则进行复审和定期修订。 10、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 11、保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准。 12、确保部门各项工作有效复盘，以推动酒店业绩不断提升。 13、不断完善和落实部门的培训计划。 14、与上级领导和人力资源部一起进行人力规划和管理需求。 15、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到更大，建立荣誉感，提升忠诚度。 16、与副总经理、总经理、各部门经理和客户保持良好的沟通。 【岗位要求】 1、 有国际联号酒店同岗位工作经历1年以上。 2、拥有良好的沟通技能；完全代表酒店与顾客，员工和第三方交流的能力。 3、具有良好市场分析技能，熟练使用微软办公软件和前台系统。 4、具有解决问题，推理，号召，组织和培训能力 。 5、具备高度的自信心，工作的热情和主动权。

【岗位职责】 1、负责制定并执行市场拓展战略，完成公司年度市场开发目标 2、开拓新客户资源，建立并维护与政府机构、商业伙伴的战略合作关系 3、分析市场趋势和竞争对手动态，定期提交市场调研报告 4、策划并组织实施各类市场推广活动，提升品牌知名度 5、带领团队完成项目谈判、合同签订及后续跟进工作 6、优化市场拓展流程，建立标准化业务操作规范 【岗位要求】 1、具备敏锐的市场洞察力和商业谈判能力 2、熟悉酒店/物业管理行业运作模式及市场特点 3、出色的沟通协调能力和团队管理经验 4、能够承受高强度工作压力，适应频繁出差 5、具备优秀的资源整合能力和项目推进能力 6、有成功市场拓展案例者优先考虑

Base上海；隶属于同一业主旗下的江苏项目酒店&三亚项目酒店，统筹双酒店全渠道业务拓展。 1）会务业务拓展：统筹开发企业会议、品牌活动等客户资源，完成公司下达的销售指标。对接华东及全国范围内企业、行业协会客群，为江苏、三亚双酒店定制会议方案，负责客户对接、方案提案等，搭建稳定的客户池。 2）休闲旅居业务：面向中高端散客、家庭度假客群、周边游定制客群搭建分销合作网络，联动旅行社、高端出行KOL等渠道，针对性匹配江苏本地周边短途游、三亚长线度假的差异化产品定位，驱动双酒店休闲板块营收持续提升。 3）婚宴婚礼业务：挖掘本地婚策机构、高端新婚客群资源，基于双酒店的场地特质打造专属婚礼场景产品，负责婚享渠道拓展、婚礼方案定制、全流程客情跟进，塑造两家酒店在本地婚宴赛道的专属品牌标签，拉动婚礼宴会类增量营收。

1.负责酒店项目调研分析，选址与评估，合作谈判，配合项目筹建期的各项协调工作； 2.3年以上酒店开发经验，有较为亮眼的签约履历； 3.熟悉酒店开发流程，具备优秀的工作协调能力； 4.熟悉酒店管理合同的条款内容，具有较为优秀的沟通与谈判能力。 5.对酒店设计、工程营建、日常运营也有一定的了解。 工作地点：华南、西南、西北、华东、华北、华中

1. 负责艺龙酒店科技旗下美豪丽致酒店、艺龙酒店等品牌直营和加盟业务拓展； 2、负责开拓渠道，负责寻找适合公司酒店经营的租赁物业和连锁酒店的意向投资者； 3、负责对项目进行市场调研，投资分析，全方位进行评估，出具评估报告。 4、负责与意向加盟商的商务谈判，对其进行加盟模式、政策、公司经营理念等方面的宣传；以及负责整个加盟店项目的签约； 5、加盟后期协助筹建运营。 6、积极主动收集竞争对手信息，行业动态信息并形成对公司发展有建设性的建议提交上级领导。 7、完成上级交办的其他开发部工作。 岗位要求 1、大专学历以上，有2年以上酒店行业开发工作经验背景； 2、拥有丰富客户信息或中高端酒店品牌成功签约经验优先； 3、性格开朗、抗压力、责任心强； 4、可适应出差，形象气质良好。

[岗位职责] 1.通过协助和与市场销售总监合作来确保实现并超过年度销售预算，完成团队月度及年度目标。 2.与收益部总监/收益部经理协调制定活动和团队预测。 3.负责开发（或改进）并积极转换有效的宴会销售策略。 4.为宴会销售团队及其单个团队成员设定并定期审查目标。 5.宴会销售团队的领导、培训、发展、鼓励和支持，负责培训新的团队成员，下属团队成员的绩效控制。 6.分析和利用Mystery Shopper程序。 7.鼓励交叉销售到凯宾斯基集团（和GHA）内的其他酒店。 8.实施定期召开部门会议以确保部门间的沟通。 9.管理Opera、S＆C系统并确保正确设置系统，以确保内部效率和客户满意度，积极提高收益表现。 10.与餐饮经理和行政总厨一起查看餐饮菜单，会议服务等活动区域的相应定价体系。 11.收到的宴会销售的生意线索以及RFP等，需要根据相关标准在24小时之内处理请求。 12.应用销售技巧来确保业务，实现并把握销售可能性。确保最有效地利用多功能厅。 13.现场与销售部门协调，与潜在的MICE客户进行酒店参观。 14.处理查询，直到转换为确定的预订，包括谈判、订约和现场检查，然后再移交给活动经理（或协调员）。 15.确保将转换后的业务正确地移交给宴会协调员，并转发所有相关信息。 16.查看月度结果并进行预测，以推荐并执行所需的活动，以确保酒店增加市场份额。 17.根据业务和酒店的需要，随时增加的其他职责和任务。 [Job Responsibilities] 1.Assist and collaborate with the DOSM to ensure the achievement and exceeding of annual sales budgets, and accomplish team monthly and annual targets. 2.Coordinate with the Director of Revenue / Revenue Manager to develop event and group forecasts. 3.Be responsible for developing (or improving) and actively converting effective banquet sales strategies. 4.Set and regularly review targets for the banquet sales team and individual team members. 5.Lead, train, develop, encourage, and support the banquet sales team; be responsible for training new team members and exercising performance control over subordinate team members. 6.Analyze and utilize the Mystery Shopper program. 7.Encourage cross-selling to other hotels within the Kempinski group (and GHA). 8.Implement and conduct regular departmental meetings to ensure inter-departmental communication. 9.Manage the Opera and S&C systems and ensure correct system setup to drive internal efficiency and customer satisfaction, and revenue performance. 10.Review food and beverage menus and corresponding pricing systems for meeting services and event spaces in conjunction with the Banquet Manager and Executive Chef. 11.Handle incoming banquet sales leads and RFPs, and respond to requests within 24 hours in accordance with relevant standards. 12.Apply sales techniques to secure business, realize and capture sales opportunities, and ensure the most effective utilization of function rooms. 13.Coordinate on-site with the Sales department to conduct hotel site inspections for potential MICE clients. 14.Handle inquiries until conversion to definite bookings, including negotiation, contracting, and site inspections, before handing over to the Events Manager (or Coordinator). 15.Ensure that converted business is properly handed over to the Banquet Coordinator with all relevant information forwarded. 16.Review monthly results and conduct forecasting to recommend and execute necessary actions, ensuring that the hotel increases market share. 17.Undertake any additional duties and tasks as required by business operations and hotel needs. [岗位要求] 1.大专及以上学历教育水平。 2.中英文口语和书写流利。 3.十年以上国际五星级酒店同等岗位工作经验或相关领域同等经验。 4.能熟练操作电脑系统者优先。 5.了解本地客户的情况并具有很强的市场分析能力。 6.具有策略性、创造性及灵活性。 7.年龄45周岁及以下，条件优秀者可适当放宽。 [Job Requirements] 1.Hold a college degree or above (associate degree or higher). 2.Be fluent in both spoken and written Chinese and English. 3.Have more than 10 years of experience in a similar position at an international five-star hotel or equivalent experience in a related field. 4.Proficiency in computer systems is preferred. 5.Have knowledge of local client profiles and possess strong market analysis capabilities. 6.Be strategic, creative, and flexible in approach. 7.Be aged 45 or below; candidates with exceptional qualifications may be considered with appropriate flexibility on this requirement.

岗位职责： 1、负责酒店的销售及推广； 2、根据市场营销计划，完成部门销售指标； 3、开拓新市场,发展新客户,增加产品销售范围； 4、负责辖区市场信息的收集及竞争对手的分析； 5、负责销售区域内销售活动的策划和执行，完成销售任务； 6、管理维护客户关系以及客户间的长期战略合作计划。 要求： 1、有过酒店销售经验，有一定的客户源； 2、有责任心，能承受较大的工作压力； 3、有团队协作精神，善于挑战。 3、熟悉北海市场。 上班地址：北海市银海区美景路65号（北海银滩蓝湾假日酒店） 工作时间：行政班

【岗位职责】 1、协助销售总监和市场销售总监完成酒店销售任务，制定合理的价格体系。 2、制定每年每月的预算并负责执行完成该预算和总结业绩完成情况。 3、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 4、维持并提升营销额，客人及宾客满意度。 5、根据市场特点和潜力，建立并不断更新营销计划和促销活动。 6、制定、筹划、监督年度营销方案地执行情况，如有必要则进行复审和定期修订。 7、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 8、确保部门各项工作有效复盘，以推动酒店业绩不断提升。 【岗位要求】 1、有国际联号酒店同岗位工作经历1年以上。 2、拥有良好的沟通技能；完全代表酒店与顾客，员工和第三方交流的能力。 3、具有良好市场分析技能，熟练使用微软办公软件和前台系统。 4、具有解决问题，推理，号召，组织和培训能力 。 5、具备高度的自信心，工作的热情和主动权。

工作地点：资阳市、甘孜州色达县 任职资格： 1.大专及以上学历，年龄45岁以下； 2.政治觉悟高，具有丰富的酒店行业工作经验，3年以上同岗位工作经验；具有前厅工作经验者优先； 3.精通市场开发、公共关系维护、擅于市场开发和酒店形象推广； 4.具有独立组织酒店营销工作经验，具备有较强的沟通协调能力、人际关系处理能力及宏观筹划能力； 5.政治觉悟高，拥有丰富的政务接待经验； 6.特别优秀者可适当放宽以上条件。

有酒店、航司经验，（广州白云遨途机场酒店-筹备中）、（上海浦东遨途机场酒店-已开业）、2家酒店市场开拓与维护，广州办公、出差上海（全国调派）。 JOB RESPONSIBILITIES: ales Strategy Development and Execution营销策略的开发与执行 · Responsible for the sales operations of all Aerotel hotels within the China region, achieving and exceeding sales targets. 负责在中国区内所有Aerotel酒店的销售业务，完成并超额完成销售目标。 · Develop a regional target list and execute strategic plan to achieve sales targets and expand our reach with the potential business segments of B2B, B2B2C and B2C of Airlines, OTAs, Travel Agents, MICE DMC & PCO, Hotel Groups, Banks/Insurance Companies, Corporate Companies, Premium Service Aggregators, Media & Advertising Companies…etc. Drive sales efforts for Aerotel-branded hotels in China. 制定区域目标清单，执行战略计划，以实现销售目标，并扩大B2B, B2B2C和B2C的潜在业务领域:航空公司、在线旅行社、旅行社、MICE DMC和PCO、酒店集团、银行/保险公司、企业公司、优质服务聚合商、媒体和广告公司等，推动中国Aerotel品牌酒店的销售工作。 · Establish sales partnership and network in the assigned region in China and to develop ancillary revenue to PPG’s business unit by promoting PPG Aerotel’s media pack for naming right, advertising space, experience zone, F&B product placement. 在中国指定区域建立销售伙伴关系和网络，通过推广PPG Aerotel的冠名权、广告位、体验区、餐饮产品植入等媒体包，为PPG的业务部门发展附属收入。 · Analyze and track partners’ performance to identify business potentials and opportunities. 分析和跟踪合作伙伴的表现，以确定业务潜力和机会。 · Understand current competitive landscape for various PPG products. 了解目前PPG各种产品的竞争格局。 · Seek out new major clients and form business relationships with the key accounts/industries in the assigned region. 在指定区域内寻找新的主要客户，并与重要客户/行业建立业务关系。 · Accurately forecast future sales and market trends to adapt/shift direction of sales strategy effectively in the marketplace to maximize the Group’s profit. 准确预测未来销售及市场趋势，有效调整/转变市场销售策略方向，使集团利润化。 Sales Discipline销售要求 · *Accurately track and update of sales pipeline and revenue. 准确跟踪和更新销售渠道和收入。 · *Disciplined approach to account management and tracking of sales calls. 严格的客户管理和跟踪销售电话。 · *Regular maintenance of client account information. 定期维护客户账户信息。 · *Adherence to all sales procedures and processes. 遵守所有销售程序和流程。 · *Maintain effective control of local and regional sales budget and expenses. 有效控制本地和区域的销售预算和费用。 Relationship Management客户关系管理 · *Build and maintain strong, long-lasting business relationships. 建立和维护牢固持久的业务关系。 · *Partner with potential clients to understand their business needs and objectives to grow new and incremental business. 与潜在客户合作，了解他们的业务需求和目标，以发展新的增量业务。 · *Liaise with HQ’s respective functional team to articulate business needs efficiently (e.g. Sales, Marketing, Finance, IT, etc.) 与总部各职能部门保持联系，有效表达业务需求(如销售，市场，财务，IT等) 。 Other Responsibilities其他职责 · *Represent PPG to serve as a business professional at major industry events, conferences, trade shows, and exhibitions in China. 作为商务专业人士代表PPG参加在中国的大型行业活动、会议、贸易展览和展览。 · *Any other duties as may be assigned by the Management from time to time. 管理层不时指派的任何其他职责。 · Minimum of 5 years’ experience in a hotel sales management role with a good network of contacts within key source markets related to travel/hotel/airlines industry and/or luxury/premium products & services. JOB REQUIREMENTS: 5年以上酒店销售管理经验，在旅游/酒店/航空业和/或奢侈品/高端产品和服务相关的主要客源市场有良好的人脉网络。 · Demonstrable experience in a sales role, meeting or exceeding targets. 可证明的销售经验，完成或超额完成目标。 · Able to work from scratch and grow the business. 能够从零开始工作并发展业务。 · Ability to take decisive actions, work under pressure with good prioritization skills. 能够采取果断的行动，在压力下工作，并具有良好的优先排序能力。 · Strong listening, negotiation and presentation skills, excellent interpersonal and communication skills, ability to present and influence others. 较强的倾听、谈判和表达能力，优秀的人际交往和沟通能力，展示和影响他人的能力。 · Willingness to adapt and learn. 乐于适应和学习。 · Strong ability in cross-team cooperation and project management. 较强的跨团队合作和项目管理能力。 · Happy to conduct business travel, domestic and international, on behalf of the company. 乐于代表公司进行国内外出差。

岗位职责： 1、制定团队、散客、餐饮宴会销售计划。 2、协助酒店新产品及服务的开发和推广。 确保按照收入和开支预算实现业绩目标。 3、与客户谈判，确保满足客人的需要，同时又能够实现酒店的利润，随时把握机会销售并增加酒店收入 4、对酒店产品及服务有高度了解，以便更好地向客户销售酒店的服务及设施 5、 对市场有深入了解，具有较强的市场开 新客户开发能力 岗位要求 1、熟悉酒店各部门的运营流程及各项产品知识，有一定的客源基础，熟悉洛阳市场。 2、掌握销售及前台的电脑系统。 3、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 4、具备良好的中，英文读写能力，良好的电脑技能。 5、良好的人际交往和沟通技巧。 6、独立工作和团队工作的能力。 注：岗位薪酬为：底薪+提成机制

【岗位职责】 1、全面负责酒店会议，展示会等的推销等工作； 2、制定会务销售的市场推销计划、并完善会务销售部工作程序和标准，制定会务销售部规章制度并指挥实施； 3、参加酒店管理人员会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段 6、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、大专以上学历，从事相关工作3年以上或同等职位3年以上经验； 2、具有酒店会务销售岗位工作经验，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 3、对大型会务的组织及执行有丰富的经验； 4、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 5、、熟悉珠三角会务客源市场优先； 6、有强烈的事业心，责任感和勇于开拓的精神

岗位职责 Job responsibilities  1.熟悉并拓展本地及周边县市旅游资源，重点黄山、宏村等景区，本地赛事、展览馆、体育馆、教培资源 Become familiar with and expand local and surrounding county and city tourism resources, focusing on scenic spots such as Huangshan and Hongcun, as well as local sports events, exhibition halls, stadiums, and education and training resources. 2.重点突破江浙沪皖、北京、上海的旅行社资源开发，包括研学、旅行社地接、养老资源开发 The focus will be on developing travel agency resources in the Yangtze River Delta region (Jiangsu, Zhejiang, Shanghai, Anhui), Beijing, and Shanghai, including study tours, local travel agency services, and elderly care resources. 3.负责酒店与旅行社之间的合作对接，拓展并维护旅行社销售渠道； Responsible for liaising between hotels and travel agencies, and expanding and maintaining travel agency sales channels. 4.制定并执行销售策略，提升酒店在旅行社渠道的入住率与客户满意度； Develop and implement sales strategies to increase hotel occupancy rates and customer satisfaction through travel agency channels. 5.协调内部资源，为旅行社客户提供优质服务支持； Coordinate internal resources to provide high-quality service support to travel agency clients. 6.分析市场动态及竞争对手情况，提出优化建议以提升销售业绩。 Analyze market dynamics and competitor information, and propose optimization suggestions to improve sales performance. 7.负责与国内/国际旅行社公司建立长期合作关系，签订年度合作协议。 Responsible for establishing long-term partnerships with domestic and international travel agencies and signing annual cooperation agreements. 8.定期拜访重点客户，了解市场需求，提供定制化酒店产品方案。 Regularly visit key clients to understand market demands and provide customized hotel product solutions. 9.推广酒店团队房、会议宴会、长住房等产品，制定有竞争力的价格策略。 Promote hotel group rooms, conference and banquet packages, and long-stay accommodations, and develop competitive pricing strategies. 10.跟进团队预订全流程，协调前厅、餐饮等部门确保服务质量。 Follow up on the entire booking process for the group and coordinate with the front desk, food and beverage departments to ensure service quality. 11.完成月度/年度销售指标，定期分析业绩数据并调整策略。 Achieve monthly/annual sales targets, regularly analyze performance data and adjust strategies accordingly. 12.监控竞争对手动态，及时提出应对方案。 Monitor competitors' activities and propose countermeasures in a timely manner. 13.合同与政策管理：拟定旅行社合作协议。 Contract and Policy Management: Drafting Travel Agency Cooperation Agreements 14.参与旅游展会、同业考察活动，提升酒店在旅行社渠道的曝光度。 Participate in tourism exhibitions and industry peer review events to increase the hotel's exposure through travel agency channels. 15.协助设计旅行社专属宣传物料。 Assist in designing exclusive promotional materials for travel agencies 16.定期提交销售报告，包括客户开发进度、市场趋势分析。 Submit regular sales reports, including customer development progress and market trend analysis.

Sales Strategy Development and Execution营销策略的开发与执行 · Responsible for the sales operations of all Aerotel hotels within the China region, achieving and exceeding sales targets. 负责在中国区内所有Aerotel酒店的销售业务，完成/超额完成销售目标。 · Develop a regional target list and execute strategic plan to achieve sales targets and expand our reach with the potential business segments of B2B, B2B2C and B2C of Airlines, OTAs, Travel Agents, MICE DMC & PCO, Hotel Groups, Banks/Insurance Companies, Corporate Companies, Premium Service Aggregators, Media & Advertising Companies…etc. Drive sales efforts for Aerotel-branded hotels in China. 制定区域目标清单，执行战略计划，以实现销售目标，并扩大B2B, B2B2C和B2C的潜在业务领域:航空公司、在线旅行社、旅行社、MICE DMC和PCO、酒店集团、银行/保险公司、企业公司、优质服务聚合商、媒体和广告公司等，推动中国Aerotel品牌酒店的销售工作。 · Establish sales partnership and network in the assigned region in China and to develop ancillary revenue to PPG’s business unit by promoting PPG Aerotel’s media pack for naming right, advertising space, experience zone, F&B product placement. 在中国指定区域建立销售伙伴关系和网络，通过推广PPG Aerotel的冠名权、广告位、体验区、餐饮产品植入等媒体包，为PPG的业务部门发展附属收入。 · Analyze and track partners’ performance to identify business potentials and opportunities. 分析和跟踪合作伙伴的表现，以确定业务潜力和机会。 · Understand current competitive landscape for various PPG products. 了解目前PPG各种产品的竞争格局。 · Seek out new major clients and form business relationships with the key accounts/industries in the assigned region. 在指定区域内寻找新的主要客户，并与重要客户/行业建立业务关系。 · Accurately forecast future sales and market trends to adapt/shift direction of sales strategy effectively in the marketplace to maximize the Group’s profit. 准确预测未来销售及市场趋势，有效调整/转变市场销售策略方向，使集团利润化。 Sales Discipline销售要求 · *Accurately track and update of sales pipeline and revenue. 准确跟踪和更新销售渠道和收入。 · *Disciplined approach to account management and tracking of sales calls. 严格的客户管理和跟踪销售电话。 · *Regular maintenance of client account information. 定期维护客户账户信息。 · *Adherence to all sales procedures and processes. 遵守所有销售程序和流程。 · *Maintain effective control of local and regional sales budget and expenses. 有效控制本地和区域的销售预算和费用。 Relationship Management客户关系管理 · *Build and maintain strong, long-lasting business relationships. 建立和维护牢固持久的业务关系。 · *Partner with potential clients to understand their business needs and objectives to grow new and incremental business. 与潜在客户合作，了解他们的业务需求和目标，以发展新的增量业务。 · *Liaise with HQ’s respective functional team to articulate business needs efficiently (e.g. Sales, Marketing, Finance, IT, etc.) 与总部各职能部门保持联系，有效表达业务需求(如销售，市场，财务，IT等) 。 Other Responsibilities其他职责 · *Represent PPG to serve as a business professional at major industry events, conferences, trade shows, and exhibitions in China. 作为商务专业人士代表PPG参加在中国的大型行业活动、会议、贸易展览和展览。 · *Any other duties as may be assigned by the Management from time to time. 管理层不时指派的任何其他职责。

【岗位职责】 与宴会会议总监和餐饮总监一起制定餐饮宴会销售计划 协助酒店新产品及服务的开发和推广 协助酒店市场战略的制订。 做计划或做决定时，要考虑外界经济情况 管理财务报告，财务分析、预算，制定部门的定价策略。 确保按照收入和开支预算实现经营目标。 与本部门及其他部配合工作。 预防和处理客人所关心的问题。 与客户谈判，确保满足客人的需要，同时又能够实现酒店的利润。 与客户保持有效的适当地交流，同时表现出专业的形象及工作方式。 对酒店 产品及服务要有高度了解，以便更好地向客人推销酒店的服务及设施。 根据酒店的目标和方向，制订合适的行政及沟通规定及程序。 拜访有潜力的客户，发展并保持与客户合作的关系。 遵守酒店酒店的员工守则。 遵守酒店酒店的政策及程序。 坚持不断的对自己的表现进行分析评估 完成上级交给的其他任务。 【岗位要求】 必须具备良好的说读写能力并理解工作中的主要语言 具备良好的读写能力，以便使沟通的过程更方便 需要良好沟通技巧包括口语及书写 最主要的任务是在团队中与其他员工工作中表现为团队的主管，这是最基本的直接管理 熟悉运用Internet, Delphi及其他主要计算机程序 对酒店及相应施设具有专业知识 具有公司，旅游中介公司及宴会销售知识 在责任范围内掌握领导才能和所有工作任务的知识 掌握并具有互联网及其它主要电脑软件方面的知识和经验 能够使用销售和前厅部电脑系统 对本地市场及国际市场有基本的了解 至少拥有3年国际连锁酒店的相关工作经验

岗位职责： 1.在预算内达成营收目标和员工销售目标，使利润率最大化。参与制定部门年度预算、酒店的营销计划、经营及财务计划。 2.审核每月报表和销售预测报告，分析当前和潜在营销趋势，协调各种活动增加营收与市场份额，并监督进展，确保业绩达到或优于 既定营收计划。 3.制定、开发各种特别活动和销售活动，向潜在客户推广酒店业务。参加贸易展以及全国和本地大型营销活动，增加新业务机遇，为 酒店提升营销机会。 4.同关键客户和外部相关人员（如：宾客、航空公司、批发商、旅行社、广告商、本地社区团体）建立联系并保持联络，借此增加团 体及会议业务量，包括客房销售、餐饮销售和宴会服务等。 5.安排酒店会议及业务团队活动，同其它酒店级部门协调，共同完成销售部门同潜在客户达成的协议中所规定的各项服务。 6.部门其他相关事宜岗位要求

Job Summary岗位概述： Develop and execute commercial strategies that align with company goals and market opportunities. Oversee sales teams to drive revenue growth, set targets, and evaluate performance. Conduct market research to identify trends, customer needs, and competitive landscape. Manage budgets for commercial initiatives, ensuring effective allocation of resources. Work closely with sales，marketing, Revenue and reservation and other departments to ensure cohesive strategies. Build and maintain relationships with key stakeholders. Analyze sales data and KPIs to assess performance and inform strategic decisions. Lead, mentor, and develop commercial teams, fostering a culture of high performance and accountability for all hotels under owner company. 制定并执行与公司目标和市场机会相一致的商业战略。监督销售团队推动收入增长，设定目标并评估绩效。进行市场调研，以确定趋势、客户需求和竞争格局。管理商业计划的预算，确保资源的有效分配。与客房销售、宴会销售、市场传讯、收益预定和其他部门密切合作，确保战略连贯一致。与客户关键利益相关者建立和维护关系。分析销售数据和关键绩效指标，以评估绩效并为战略决策提供信息。领导、指导和发展集团旗下酒店的商业团队，培养高绩效和责任制的文化。 Major Duties & Responsibilities职责义务 1. Management Responsibility 管理职责 a) Conduct daily meetings and briefings with Banquet Sales and Events Managers, Director of Revenue Management, and Director of Public Relations and Marketing to discuss direction and implementation, except on a daily basis. 与宴会活动销售经理、收益总监、公关和市场营销进行日常会议和简报，讨论方向和实施，日常工作除外。 b) Record profiles of all past, present and potential clients, and develop and implement client assumptions to achieve client goals for each hotel. 记录所有过去、现在和潜在客户的资料，制定并实施客户的设想，以实现各个酒店的客户目标。 c) Prepare and submit to the General Manager a tentative monthly schedule for each hotel, to record sales and other related activities for the previous month. 准备并提交给总经理每家酒店的初步的月度计划，记录上个月的销售和其他相关活动。 Provide ongoing sales guidance to subordinates by implementing a joint calling program and providing a) guidance and direction on customer meetings and the development and implementation of action plans. 为下属提供持续的销售指导，通过实施联合拜访计划，指导和指导客户会议，制定和实施行动计划。 b) Assign a new Regional sales manager in the Shanghai office to conduct at least one online meeting per week and provide guidance on sales and promotions to ensure clear implementation and understanding of content. 创建区域销售办（例如上海），每周至少进行一次网络会议，并对销售和促销进行指导，确保内容清晰，并被理解和执行。 c) Collect monthly, quarterly, semi-annual and annual sales statistics for the department and report on the results, including trend analysis of forecast values, and enforce the implementation of action plans with the sales manager. 收集部门月度、季度、半年度和年度销售统计数据，并汇报结果，包括预测值的趋势分析，与销售经理一起执行行动计划。 Prepare the annual budget for each hotel sales department and analyze variances on a monthly basis toa) manage new strategies and implement changes. 为每家酒店销售部准备年度预算，每月分析差异，以管理新策略并实施变更。 b) Prepare a preliminary monthly and monthly plan to track all sales and other related activities for the upcoming month. 准备初步的月度计划，跟踪下一个月的所有销售和其他相关活动。 c) Conduct a joint calling program and provide ongoing sales leadership to subordinates by providing guidance and direction on customer calls and action plans, new development plans and also execution. 进行联合拜访计划，并提供客户拜访和行动计划，新发展计划和执行方面的指导和方向，为下属提供持续的销售领导。 d) Separately and clearly analyze the sales performance of each sales system (Rooms, Banquets, Weddings) and sales staff to confirm direction and establish and implement detailed action plans for the next fiscal year. 分别清晰分析各销售系统（客房、宴会、婚礼）及销售人员的销售业绩，确定方向，制定并实施下一会计年度的详细行动计划。 1. Labor Management Responsibilities劳动管理职责 a) The Department is committed to creating and providing a workplace free of discrimination, harassment and victimization for employees both inside and outside the Department. Handle complaints of harassment and discrimination promptly and confidentially, and assist in resolving the matter by first making a detailed report to the Director of Human Resources. 本部门致力于为本部门内外的员工创造和提供一个没有歧视、骚扰和受害的工作场所。及时、保密地处理骚扰和歧视投诉，并首先向人力资源总监提交详细报告来协助解决问题。 b) Treat customers and employees of all cultural backgrounds with respect and sensitivity. Identify and address issues that may lead to cross-cultural conflict or misunderstanding. 以尊重和谨慎的态度对待不同文化背景的顾客和员工。识别并解决可能导致跨文化冲突或误解的问题。 a) Train employees within the department to improve their skills, respond to specific requests and ensure that the department improves its operations. 对部门内员工进行培训，提高其技能，响应特定要求，确保部门改进其运作。 1. Guest Service Responsibility 客户服务职责 a) It is our duty and responsibility to maintain good relations with all customers, to thoroughly pursue their needs and desires, and to provide them with outstanding satisfaction. 与所有客户保持良好的关系，彻底追求他们的需求和愿望，并为他们提供卓越的满意度是我们的义务和责任。 2. Technical Responsibility技术职责 a) The Commercial Manager must understand and be familiar with each hotel's current IT trends, directions, etc. and data processing systems. 必须了解并熟悉各家酒店当前的电子软件趋势、方向等以及数据处理系统。 a) Train employees within the department to improve their skills, respond to specific requests and ensure that the department improves its operations. 对部门内员工进行培训，提高其技能，响应特定要求，确保部门改进其运作。 1. Guest Service Responsibility 客户服务职责 a) It is our duty and responsibility to maintain good relations with all customers, to thoroughly pursue their needs and desires, and to provide them with outstanding satisfaction. 与所有客户保持良好的关系，彻底追求他们的需求和愿望，并为他们提供卓越的满意度是我们的义务和责任。 2. Technical Responsibility技术职责 a) The Commercial Manager must understand and be familiar with each hotel's current IT trends, directions, etc. and data processing systems. 必须了解并熟悉各家酒店当前的电子软件趋势、方向等以及数据处理系统。 1. Commercial Responsibility商务职责 a) The Commercial Manager must be familiar with the operations of each hotel, especially in the major departments (Front Office, Housekeeping, Food and Beverage, Banquets, etc.). 必须熟悉各家酒店的运作，特别是主要部门（前厅、客房部、餐饮、宴会等）。 b) Carefully monitor the competition (location, prices, services offered on a regular basis, quarterly or more often if necessary). 仔细监控竞争（地点、价格、定期、季度或更频繁地提供的服务）。 c) Promote and obtain information about the hotel as often as possible through entertaining, conducting, site visits, hotel presentations, etc. 尽可能多地通过招待、指导、实地考察、酒店介绍等方式宣传和获取酒店信息。 1. Related Pre-Opening Operations 相关开业前工作 a) Participate in matters in line with the pre-opening of the hotel and actively implement possible advice and matters under the direction of the General Manager to prepare for the new opening of the hotel. 参与酒店开业前的相关事宜，在总经理的指导下积极落实可能的建议和事项，为酒店的新开业做准备。 b) Set a milestone major schedule, understand the overall timeline for each hotel opening operation, and ensure that it is thoroughly implemented. 制定里程碑主要日程，了解各家酒店开业运营的整体时间表，并确保彻底实施。 c) Participate in important meetings of the opening preparation office convened by the Owner company. 参加业主公司召开的重点开业筹备办公室会议。 d) The new hotel will set up a manual for solidarity and implementation of the cluster system in each dept and submit it to the General Manager. 新酒店将制定各部门集群系统的团结与实施手册，并提交总经理。 e) Maintain maximum cooperation with each Director in each dept to ensure coordination and execution. 与各部门的总监保持最大合作，以确保协调和执行。 a) Ensure the purchase and secure arrival of purchased items with each department head in preparation for HOE (hotel operation equipment) prior to the hotel opening, including reconfirmation and reporting of any inadequacies and figures. 和各部门负责人一起确保所需物品的采购与安全收货，准备酒店开业前的酒店运营设备（HOE），再次确认和报告任何不足之处及数据。 b) Understand the recruitment quotas and number of working staff in according to the positions to be hired in order to secure human resources, and report to the general manager for approval, including the number of staff members to be hired in the general framework. 根据招聘的职位了解招聘配额和员工数量，以确保在人力资源方面得以保障，并向总经理报告以获得批准，包括在总体框架内需要要招聘的员工人数。 c) Perform all other tasks requested by the General Manager, such as implementation of the pre-opening office of the hotel. 执行总经理要求的所有其他任务，例如建立酒店的开业筹备办公室。 1. Other Responsibilities 其他职责 a) Establish good relationships with all departments/areas of the hotel to understand the marketing program and customer/guest wants, needs and expectations. 与酒店各部门/区域建立良好的关系，以了解市场营销计划和客户/客人的需求和期望。 b) Communicate and strive to understand the hotel's brand philosophy internally and externally. 在内部和外部沟通并努力理解酒店的品牌理念。 c) Propose open communication with the General Manager and implement a close working relationship, receiving much guidance and advice from a sales perspective. 建议与总经理进行开诚布公的沟通，建立密切的工作关系，从销售角度接受大量指导和建议。 d) Your Job Description (JD) will be updated based on your needs. Approve the latest JD. 您的职位描述（JD）将根据您的需求进行更新。审批最新的JD。 Job Knowledge / Skill: a) A high energy level and a passion for achieving results. b) Strong Leadership skills in managing teams to drive for results. c) Ability to manage in a competitive environment. d) Ability to manage complex relationships. e) A passion for delivering superior results. 专业及技能 : 1) 具有充沛的精力和实现目标的的热情。 2) 拥有带领团队实现目标的领导技能。 3) 具有在竞争的环境中的管理能力。 4) 具有管理复杂关系的能力。 5) 拥有创造最佳成绩的热情。 Education: Degree in Hotel Administration, Business Administration 教育水平： 具有酒店管理，商业管理学位。 Experience: a) 3 years or more of relevant work experience on DOC. 工作经验： 1) 3年以上DOC相关工作经验。 Additional Skill required: a) Intelligence Quotient & Emotional Quotient . b) Adaptability. c) Communication Skill Ability. d) English communication ability. e) Another Leadership. f) Another Initiatively. g) Strong Relationship. h) Work knowledge. i) Solve the problem. j) Ability for organize and train. k) Great coordinate & communication skill. l) Gentle behavior. m) Perfectionism. n) Oriented detail mind. o) Respect internal and external guest equally. p) Willingness to help others. q) Grace and elegant presentation. r) Sincere and consideration. s) Ability to organize. t) Cooperativeness. 其它技能要求： 1) 智商和情商。 2) 适应性强。 3) 沟通能力。 4) 英语交流能力。 5) 另一种领导力。 6) 另一个倡议。 7) 人际关系。 8) 工作知识。 9) 解决问题。 10) 组织和培训能力。 11) 出色的协调和沟通能力。 12) 行为沉稳。 13) 完美主义。 14) 注重细节。 15) 平等尊重内外部客人。 16) 愿意帮助他人。 17) 优雅端庄。 18) 真诚体贴。 19) 组织能力。 20) 合作能力。 No. of Position Available: 1 职位人数：1 Gender: male or female 性别：不限 Shift Work Required: Yes and according to business need. 是否要求轮班：根据工作需要适时轮班

餐饮销售经理：岗位职责 1. 负责餐饮产品的销售和促销工作，根据市场需求和客户反馈，制定销售计划和促销方案，提高产品销售量和市场占有率。      2. 按照公司规定，完成销售任务，达到销售目标。与客户建立良好的关系，提高客户满意度和忠诚度。       3. 开拓新客户，维护老客户，加强客户管理和服务。定期与客户沟通，了解客户需求，提供专业的餐饮产品咨询和推荐。      4. 完成销售报表和数据分析工作，及时反馈市场信息和竞争情况，为公司制定市场营销策略提供依据。       5. 参与制定餐饮产品的定价策略和销售政策，维护好产品形象和品质，提高市场竞争力。       岗位要求： 1. 具有良好的沟通能力和表达能力，能够与客户进行有效的沟通和交流。       2. 具备市场分析和预测能力，能够根据市场趋势和需求进行销售计划和促销方案的制定。       3. 具有团队协作能力，能够与团队成员进行有效合作，完成销售任务。       4. 具备销售技巧和客户管理能力，能够有效地开拓新客户，维护老客户，提高客户满意度和忠诚度。 备注：如有社会餐饮资源可面议底薪提成方案

【岗位职责】 1、拟定酒店促销活动，完成团队和散客销售目标。 2、监督销售量、调整销售活动，完成计划目标。 3、与会议相关部门的沟通，取得销售方面的信息和支持。 4、在部门年度预算内，推行销售计划。 5、保存以前、现在有潜力客户的资料。 6、制定临时时间表，记录上月的销售活动,收集每天的销售拜访记录并存档。 7、以周销售计划为基础，向市场销售总监提交销售拜访概况，和月销售拜访计划。 【岗位要求】 1、大专以上文化程度；5年以上同岗位工作经验。 2、有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力，良好英语能力。 3、精通市场开发，公共关系，经营策划，贵宾接待及形象推广等。 4、有独立组织项目营销工作能力，兼备项目策划和市场分析能力。

【岗位职责】 1. 带领销售团队设计并实施销售策略，旨在实现并完成酒店收入预算 2. 参与业务审查和年度预算流程 3. 每月向酒店高层领导团队分享和展示酒店业绩 4. 领导并激励销售团队 5. 提升团队的销售和服务标准 6. 负责有效执行和遵守所有公司标准 7. 负责酒店的整体品牌推广、营收以及销售渠道的优化 【岗位要求】 1. 对销售和市场营销充满热情 2. 优秀的演讲者和沟通者 3. 自我驱动，目标导向，能够挑战现状 4. 始终秉持专业价值观、道德和诚信 5. 乐于打造创新且最适合的解决方案 6. 在引领酒店变革的同时，能够跳出固有思维框架 7. 有3年及以上类似职位的相关经验 8. 了解全球市场和北京市场 9 具备英语（以及当地语言）沟通与写作能力流利

【岗位职责】 1、负责酒店宴会活动的统筹规划与执行，包括客户需求对接、方案设计、预算控制及现场协调。 2、主导宴会全流程管理，从预订确认、场地布置、餐饮安排到活动结束后的客户满意度复盘。 3、与销售、餐饮、工程、前厅等部门紧密协作，确保宴会服务标准与品质达标。 4、处理客户投诉及突发事件，及时调整方案以保障客户体验。 5、定期分析宴会运营数据，提出成本优化与营收提升建议。

1.协助销售总监制定酒店整体销售策略、年度/季度销售计划，拆解客房、会议、宴会收入预算，带领销售团队完成酒店整体销售目标。 Assist Director of Sales in formulating overall hotel sales strategy and annual/quarterly sales plan; decompose revenue budget of rooms, meetings and banquets, lead sales team to achieve overall hotel sales objectives.2. 负责销售团队日常管理，审核销售拜访计划、销售报表；监督销售全流程工作质量，开展团队培训、绩效辅导，搭建销售人才梯队。 Manage daily operations of sales team; review sales call plans and sales reports; supervise end‑to‑end sales quality, deliver team training and performance coaching, build sales talent pipeline.3. 主导重量级大客户、政府项目、大型MICE（会议、会奖、会展）项目商务洽谈、合同评审，深度经营核心战略合作客户，统筹重大VIP接待工作。 Lead business negotiation and contract review for top‑tier key accounts, government projects and large‑scale MICE events; manage core strategic partners and oversee VIP reception arrangements.4. 深度研判区域市场环境、竞品动态、行业趋势，定期输出市场研判报告，协同收益管理部门优化价格策略，提升ADR、出租率及综合营收。 Analyze local market landscape, competitor moves and industry trends regularly; collaborate with revenue management team to optimize pricing strategy for ADR, occupancy and total revenue growth.5. 协调销售部与前厅、餐饮、宴会、财务、预订等部门协同运转，处理重大客户投诉与客诉升级问题，保障项目落地品质。 Facilitate cross‑functional collaboration among Sales, Front Office, F&B, Banquet, Finance and Reservations; handle escalated key‑client complaints and guarantee service delivery quality.6. 管控销售合同、报价、客户信用及回款跟进，监督销售系统、客户档案体系规范化管理；参与集团销售活动，落实温德姆集团运营及品牌标准。 Oversee sales contracts, quotations, client credit and payment collection; standardize sales system and client database management; participate in Wyndham group sales initiatives and enforce brand standards.7. 销售总监缺位时，代理主持销售部相关工作；完成管理层交办的其他工作。 Act on behalf of Director of Sales during absence; complete other assignments from hotel management.

SPECIFIC DUTIES 工作任務 : 1. Conduct Sales Activities a. Visit and entertain all key accounts regularly b. Responsible for a portfolio of accounts to be determined and allocated by DOSM c. Oversee the planning of sales call of the proactive sales team. d. Ensure all enquires are handled by the reactive sales team promptly and efficiently. e. Meet with in-house guests to build relationship and to obtain guest comments. f. Meet with key banquet customers to build relationship. g. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc. and assign sales associates to follow up on the leads. 2. Account Management a. To ensure that all information related to all accounts are recorded in Opera and Marsha S&C and filed accordingly, and to maintain the accuracy of information in the systems. b. Assist all sales associates in the set up on strategies and tactics for each account and to ensure that the planned actions are followed up. c. Conduct account review and account audit to check on the information obtained for each of the accounts. d. Review Call Reports to ensure that all accounts are properly managed. e. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used. f. Participate in setting up sales targets for all sales associates. 3. Sales Strategy Planning a. Attend weekly Sales Strategy Meeting to share information on competitors’ activities, customer feedback and other market intelligence. b. Assist DOM in setting up pricing for all market segments and the pricing for catering. c. Regularly review the effectiveness of the Sales Strategy and make recommendations for changes if required. 4. Train and develop all sales associates a. Coach and counsel all associates to ensure timely rectification of performance b. Derive SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely) c. Set up clear guidelines and expectation for each associate and follow up on the progress d. Conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance during the sales call. e. Ensure that all sales associates are conducting business according to the Marriott set guidelines. f. Conduct regular performance review for sales associates and keep written record for future follow up. g. To review and update all LSOPs related to sales operation whenever necessary. 5. Fully utilize all Marriott Resources a. Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties. b. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts. c. Make good use of Marriott Rewards as a key sales tool. d. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation. 6. Prepare periodic reports a. Assist DOM and Revenue Manager in preparing periodic reports for record of sales activities and market analysis. 7. Business / Marketing Plan a. Participate in the preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics. b. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives. 8. Office Etiquette & Business Ethics a. Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard. b. Make certain that all sales associates are conducting business accordingly to the Marriott guidelines and local law. c. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs. 9. Coordination with other departments and session a. To ensure a smooth liaison between the sales team with other departments. b. To take the initiative to act on any conflict or problems in a constructive manner.

CORE WORK ACTIVITIES Managing Sales Activities • Manages the catering sales efforts for the hotel including local and group/convention business. • Solicits/books local catering business and develops group business. • Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. • Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market. • Develops menus that drive sales. • Assists with selling, implementation and follow-through of catering promotions. • Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). • Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level. • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. • Performs other duties, as assigned, to meet business needs. Building Successful Relationships • Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. • Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. • Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Leadership • Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share. • Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market. • Creates effective structures, processes, jobs and performance management systems are in place. • Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results. • Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover. • Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR. • Supports tools and training resources to educate sales associates on winning catering solutions. • Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. • Identifies, trains and mentors catering sales associates. • Transfers functional knowledge and develop catering sales skills of other discipline managers. • Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. • Provides day to day leadership to a team of on-property catering sales associates. MANAGEMENT COMPETENCIES Leadership • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.. • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed. Building Relationships • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges o Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that apprpriately consider available facts, constraints, competitive circumstances, and probable consequences. o Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. o Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies. o Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures. o Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience.