About Four Seasons Hotels and Resorts
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Hotel Suzhou
Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake.
Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons.
Job Description
The Four Seasons Hotel Suzhou is looking for Executive Administrative Assistant & Quality Assurance Management who share a passion for excellence and who infuse enthusiasm into everything they do.
The position provides support and clerical expertise to Executive Office and responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
Main Responsibilities
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Manage the Elite Guest Program and Medallia Database.
• Calendar coordination, email management and travel planning for the GM/HM.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Executing comprehensive general clerical and office management duties including mail, filing, document management.
• Preparing and processing purchase orders, expense reports and facilitating GM approvals on behalf of other departments.
• Liaison with Four Seasons Area Executive Leadership Team, Regional General Managers and Administrators as required.
• Facilitate guest reservations made via the Executive Office for the Four Seasons Suzhou, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Primary point of contact for visiting guests from Home Office and Owners.
• Represent Executive Office in the absence of GM and HM.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identifies and sets appropriate quality standards and parameters for products.
• Communicates quality standards and parameters to operations team.
• Coordinates product testing processes. Participates in product testing.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
Preferred Qualifications and Skills:
• Minimum 3+ years’ work experience. Luxury hotel experience is an advantage but not essential.
• Impeccable integrity to ensure maximum confidentiality and discretion.
• Exemplary business communication skills with fluency in verbal and written Chinese & English.
• Ability to multitask, prioritize and handle conflicting demands.
• Exceptional organization of personal work as well as others’ schedules and needs.
• Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.
• Solid under pressure, professional and able to maintain composure in handling challenges and complaints.
• People-oriented with appropriate sense of humor, charm, and outstanding personal presentation.
• Solid knowledge of all Microsoft applications with emphasis on PowerPoint, Excel, and Outlook email.
Join us and Enjoy…
• An opportunity to build a life-long career with global potential and a real sense of pride in work well done
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability) with discounted meals
• Incentive bonus/ competitive salaries
• Employee service awards
• Annual employee party/ social and sporting events
Learn more about what it is like to work at Four Seasons – Visit us:
Official Website: http://www.fourseasons.com/careers/
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
