Position Overview
The Server is the biggest asset as they are here to learn on exceeding guest expectations by offering defect free experience. They represent the restaurant, the Resort and Capella hotel brand and must be impeccably groomed with good posture and competent communications skills. The position shall not only know the products and services provided but also shall be able to answer any question the guest may have about restaurants and the Resort. The main responsibility of the server is to support his colleagues in caring for all their guests to ensure they are all provided with personalized, effective service.
餐饮部服务员是餐厅最大的资产用于学习如何为宾客创造完美无瑕疵的体验。他们代表着餐厅及酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。 这个职位不仅要了解餐厅的产品及服务知识，还要为宾客竭尽全力的提供帮助。服务员的主要职责是支持团队成员来关爱宾客，以确保宾客得到个性化、高质量的服务。
The Role
Assigned tables in the restaurant must be well maintained and neatly set up according to the meal period set up at all times.
始终良好维护所负责餐台并根据相应餐段进行桌面摆台
Serves food and beverage to guest according to service standards and procedures of restaurant service.
根据服务标准和服务流程为宾客提供食品及酒水
Cleans and maintains all service equipment and assigned area.
清洁和维护所负责区域及所有服务设备。
Knowledgeable on all food and beverage menus of the restaurant including preparation.
熟悉餐厅食品及酒水菜单的内容及制作方法
Takes accurate orders for all guests according to the given standard and practices suggestive selling to boost outlet sales.
遵循标准，准确的为宾客点单并根据宾客喜好为其提供建议及推荐菜品酒水以提高餐厅收入
Keeping the Team Leader updated on the challenges, orders, guest satisfaction, guest preferences and special requests.
确保主管接收到最新的餐厅及宾客信息，包括困难，订单, 客人满意度，宾客喜好及特殊需求
Performs the other tasks assigned by the Manager or Team Leader, whenever necessary.
完成餐厅经理或主管分配的其他任务
Talent Profile
Highly effective interpersonal, written and verbal communication skills
良好的人际交往能力和书面口头沟通表达的能力
Excellent organization skills
优秀的组织能力
Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone
专业礼貌的电话接听技巧并在通话过程中始终面带微笑
