Within the limits of established InterContinental Hotels Group Policies and Procedures, ensures that the Banquet Department is managed as a successful independent profit center, ensuring maximum guest satisfaction is consistent with InterContinental standards, through planning, organizing, directing, and controlling the food and beverage operation and administration.
在洲际酒店集团的政策和程序下,负责宴会厅运作及管理方面的工作,宴会部是管理作为一个成功的独立的利润中心,确保客人满意度是一致的洲际标准,通过规划,组织,指挥,控制食物和饮料的运作和管理。
Drive the business .
积极推动酒店生意
Ensure that Banquet is managed successfully as an independent profit center.
确保宴会管理运作顺利作为一个独立的利润中心
Monitor all costs and recommended measures to control them.
监控所有费用,并建议措施,加以控制
Ensure that the Department Operational Budget is strictly adhered to.
确保宴会运作时严格遵守预算。
Ensure that budget is managed efficiently according to the established concept statements.
确保预算管理,有效地按照既定的概念,报表
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
处理员工日常事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高员工绩效。
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
对全体员工实施教育与培训,确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提供适当的培训,保证为他们配备完成工作所需的各种工具和设备。
Ensures that all associates provide courteous and professional service at all times.
确保员工们时刻都能够提供礼貌专业的服务。
Ensures that all associates have a complete understanding of and adhere to the Hotel’s Rules and Regulations.
确保所有的员工对酒店的规定和制度有着完整的理解并严格执行。
Carries out any other reasonable duties and responsibilities as assigned.
按分配执行合理的任务并履行相关职责。
Shares recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
将客人的反馈与主厨和餐饮部经理分享, 反省目前消费者的情况。
Manages special event concepts
具备管理特殊事件的理念。
Anticipates market changes and review operations when necessary
能预测市场变化并在需要的情况下回顾之前的操作。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Complete Tertiary education. 2 to 3 years working experience in a similar capacity with international chain hotel. Must speak fluent English. Excellent Customer relation, problems solving and time management skills
高等教育学历,两到三年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。