job overview职位概述
Assist in the management of Kitchen Operations including menu planning and costing, organizing special events, developing new dishes, maintaining food quality standards and comprehensive product knowledge. Leads & promotes the desired work culture around the five Winning Ways, IHG Commitment and the IHG brand ethos
协助厨房操作部的管理,包括菜单的计划与开支、组织特殊活动、发展菜品、掌握食物的质量标准和全面的食物知识。围绕洲际集团的五个核心价值观和品牌精神:信任、正直、尊重团队和服务促进理想的企业文化。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。
Duties and Responsibilities工作职责
· Participate in the planning and costing of menus
· 参与菜单的计划和成本核算工作。
· Develop and write standard recipes
· 制订并编写标准菜谱。
· Develop new dishes and products
· 开发新菜和新产品。
· Ensure that outstanding culinary technical skills are maintained
· 确保优秀的餐饮技巧得以保持。
· Assist with organizing special events and special food promotions
· 协助组织特别活动和特别食品促销活动。
· Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly
· 保持对产品的综合性知识的了解,包括配料、设备、供应商、市场和当前趋势,并相应的建议厨房运作部进行适当调整。
· Maintain a hygienic kitchen
· 保持厨房的卫生。
· Clean the kitchen and equipment
· 清洁厨房和设备。
· Maintain personal hygiene
· 保持个人卫生。
· Supervise and Training of assigned employees
· 管理和培训属下员工。
· Works with Executive Chef in manpower planning and management needs
· 和行政总厨一起进行人力规划和管理需求。
· Works with Executive Chef in the preparation and management of the Department’s budget
· 和行政总厨一起编制和管理部门预算。
PEOPLE 员工团队:
· Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
同事、主管、团队及部门间互相合作及信任
· Communicate well to ensure effective shift hand-overs
良好的沟通以保证有效的换班
· Actively participate in organized meetings
积极参加组织的各种会议
· Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
· 部门及酒店员工间应以专业和积极的方式交往以培养良好的关系,促进团队精神的发展和确保有效的互动交流
· Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
与主管和人力资源部经理合作确保部门员工有良好的工作表现,职责如下:
o Assists in planning for future staffing needs
协助计划未来所需要的员工
o Assists in recruiting in line with company guidelines
协助根据公司要求的招聘工作
o Prepares detailed induction program for new staff
为新员工准备详细的入职介绍计划
o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
协助上级根据部门的要求和程序提供全面、及时、以顾客为中心的服务并监督他们的完成情况
o Ensures training needs analysis of Kitchen staff is carried out and training programmes are designed and implemented to meet needs
分析厨房员工的培训需求,并根据他们的需要设计和执行培训计划
o Provides input for probation and formal performance appraisal discussions in line with company guidelines
根据公司的规章制度进行试用期及转正的鉴定
o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
培训及训练员工,并提供有建设性的反馈信息以提高工作成绩
o Regularly communicates with staff and maintains good relations
定期与员工沟通,保持良好的关系
o Approves leave after considering hotel occupancies
· 根据酒店情况批准休假
GUEST EXPERIENCE 宾客体验:
· Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
与客人建立保持良好的关系以便满足客人的需要
· Anticipate guest needs, handle guest enquires, and solve problems
满足客人的需要,处理他们的需求并为他们解决问题
· Create a positive hotel image in every interaction with internal and external customers
在与每一位酒店或非酒店客人的交往中都 应为酒店树立一个良好的形象
· Adhere to hotel brand standards
遵循酒店的品牌标准
· Maintain a high level of product and service knowledge in order to explain and sell
services and facilities to guests
非常了解产品与服务知识,以便向客人解释及出售酒店的服务和设施
· Assist guests and escort them to locations within the hotel at their request
根据客人的要求协助并带领客人到酒店内所要到的场所
· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
掌握酒店推销节目及活动以便为客人解释
· Maintain current Hotel information to be able to provide information to guests
掌握并能为客人提供酒店最新的信息
aCCOUNTABILITY责任范围
· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
熟悉职业保健、安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处。
· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
注意安全的职责并符合职业、健康、安全等法律政策和法规
· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉酒店的安全、救护、消防及紧急情况的程序,并能安全正确的使用各种设备
· Initiate action to correct a hazardous situation and notify supervisors of potential dangers
及时采取措施补救危险的情况并向主管汇报潜在的危险
· Log security incidents and accidents in accordance with hotel requirements
根据酒店要求记录安全事故及意外事故
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Problem solving, reasoning, motivating, organizational and training abilities.
· 具有解决问题,推理,号召,组织和培训能力
Qualifications –
学历
· Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement.
· 具有酒店政管理,酒店管理或相关的大专学历。或结合所要求的工作经验适当降低学历要求。
Experience –
经历
· 3 years experience as a chef including at least 1 year in supervisory capacity or an equivalent combination of education and experience.
· 3年厨师工作经历,包括1年的管理经验,或与此相当的教育和相关工作经验结合的背景。