1.Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 :
o Bedroom service
o 臥室服务
o Bathroom service
o 卫生间服务
o Valet service
o 洗衣服务
o Cleaning service
o 清洁服务
o Linen maintenance
o 布巾维护
2.Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
3.Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
4.Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作,以确保交接班过程的有效进行 。
5.Distribution and collection of keys
分发和收集钥匙。
6.Manage storage areas
管理仓库
7.Maintain adequate stock levels
保存充足的用品存货。
8.Complete stock takes as required
按要求完成库存盘点工作。
•Responsible for high standard cleaning of all allocated floors and guest room areas while on duty.
当班时负责所有分配楼层和客房区域的高标准清洁工作。
•Work closely with the reception to ensure that the room is in the right state at any time.
与前台接待密切合作确保任何时间内房态的正确。
•Ensure that the privacy of guests in the "Do Not Disturb" state is maintained.
确保在“请勿打扰”状态下客人的隐私被维护。
•Supervised turndown service.
监督夜床服务。
•Responsible for the strict control of the keys.
负责钥匙的严格控制。·
•areas of the guest rooms.
对客房的走廊和公共区域进行常规检查。
•Quickly report to the engineering department for engineering maintenance.
迅速向工程部汇报工程维修。
•Make sure lost and found follows the procedure.
确保失物招领按照程序操作。
•Keep the floor linen room clean and tidy.
维持楼层布草间的干净和整洁。
•Supervise the efficiency of housekeeping staff in the jurisdiction.
监督管辖区域客房服务员的工作效率。
•Check the appearance, personal hygiene and image of the housekeeping staff.
检查客房部员工的仪表,个人卫生和形象。
•Assist in the training and development of employees.
协助进行员工的培训和发展。
•Give constant advice and support to the employees under your jurisdiction.
给予所管辖的员工以不断的建议和支持。
•Individual face-to-face coaching of employees as necessary.
必要时对员工进行个别面对面指导。