工作描述Job Description
1.随时向预订部经理和/或领班报告部门内所有工作内容及进展。
To ensure the Reservations Manager and/or Team Leader are kept informed of all developments within the department.
2.确保24小时内及时回复所有信件,传真及电子邮件。
To ensure all correspondences, faxes and electronic mail to be promptly replied within 24 hours.
3.确保所有团队和会议客房名单及时准确的输入系统,根据团队协议取消所有未确认房间在系统中的占房。
To ensure all Group / Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory according to group agreements.
4.如发现满房或超预订,需及时报告预订部经理或领班。
To alert Reservations Manager or Team Leader on any oversold period.
5.检查每日预抵客人预订,确保所有信息输入完整准确。
To check daily arrivals to ensure all reservations entries are complete and accurate
任职资格 Qualification
1.具有良好的沟通技巧。
Sound communication skills.
2.拥有较强团队合作精神。
With strong teamwork spirit.
3.较强的人际交往能力。
Good interpersonal skills.
4.有相关的酒店工作经验。
Have hotel working experiences.
1.熟悉应用市场销售软件的解决方案,销售管理帐户的系统,同时优化所有收益机会。
To be familiar with and use the sales & marketing software solutions in managing sales accounts and optimize all revenue opportunities.
2.建立并维护客户文档。
To establish and maintain files of accounts.
3.监督熟悉组织的各个方面,包括调查,协调和执行。
To supervise all aspects of familiarization groups including inquiry, coordination and executive thereof.
4.确保销售团队符合Club Med 标准及数据库的完整性。
To ensure compliance of the sales team with Club Med standards and integrity of database.
5.积极参加并参与日常收益战略会议并完成相关销售工作。
To actively participate in the regular revenue strategy meetings and implement actions relevant to sales.
6.积极参加客户产量回顾分析会议。在销售总监缺席时,组织会议。
To actively participate in the Account Review meeting chaired by DOS and attended by DOSM and GM and the sales team. To conduct the meeting in the absence of DOS.
岗位要求:
至少一年以上五星级酒店同岗位或相似岗位工作经验
Minimum 1 years working experience in similar position in a hotel or relative industry.