职责描述： 1、全面负责酒店日常运营管理工作； 2、负责酒店员工管理，贯彻公司的企业文化和管理制度，营造良好的工作氛围； 3、妥善处理酒店内突发事件。 任职要求： 1、热爱酒店行业，性格开朗，沉稳干练，对服务及品质有高要求； 2、具备中高端连锁酒店门店筹备及全面运营管理经验，熟悉酒店各部门服务及管理流程； 3、具备敏锐的市场感知及客户开发能力； 4、云贵广西区域接受调派。

岗位描述： 1、全面负责酒店的经营管理； 2、建立、健全酒店的组织管理系统，使之合理化、精简化、高效化； 3、负责实现酒店的营业收入指标和利润指标； 4、负责制定酒店的经营预算和决算，提出更新改造和投资计划； 5、落实酒店年度财务预算，向各部门下达年度工作指标； 6、督促酒店维修保养工作和酒店安全管理工作； 7、负责做好酒店与各界人士的公共关系,树立酒店良好形象； 8、做好酒店机构设置、员工编制及重要人事变更； 9、指导培训工作，培养人才，提高整个酒店的服务质量和员工素质； 10、负责酒店利润达成。 任职要求： 1、大专以上学历，相关管理专业； 2、从事酒店管理工作2年以上； 3、熟悉连锁酒店管理模式、运营标准、培训体系及品质管理； 4、有亲自或参与筹建店经营经验或者亏损酒店扭亏经历优先； 5、热情、有冲劲、抗压能力、善于接受新事物，有挑战精神； 6、对酒店市场敏锐度高，业绩管控和销售能力突出； 7、外派要求：需接受区域内工作地点调动.

工作地点：学府路河北经贸大学斜对面。 招聘店长一名！ 岗位职责： 1、全面负责门店日常运营管理，统筹客房、服务、卫生、人员管理； 2、把控成本、营收目标，做好线上平台运营、客户维护； 3、处理客诉，打造稳定优质服务，管理门店团队。 任职要求： 有酒店/公寓店长相关管理经验 熟悉OTA运营，具备成本管控能力 责任心强，善于团队管理，沟通应变良好 薪资：6k~9k（底薪+绩效提成，待遇优厚） 期待踏实肯干、想长期发展的管理者加入！

【岗位职责】 全面负责酒店筹备工作 1、全面负责酒店的日常运营管理，制定并执行年度经营计划，确保实现营收、利润及客户满意度目标。 2、建立并优化酒店服务标准、操作流程及管理制度，监督各部门执行情况，持续提升服务品质与运营效率。 3、统筹市场开发与销售策略，拓展商务、会议及旅游客源，维护大客户关系，提升酒店市场占有率与品牌影响力。 4、负责酒店团队建设与人才梯队培养，组织绩效考核与员工培训，营造积极高效的工作氛围，降低员工流失率。 5、管控酒店成本预算，审核采购、能耗、人力等关键费用，通过精细化管理实现降本增效。 6、处理重大宾客投诉与突发事件，维护酒店声誉，协调与当地政府、行业协会等外部关系。 7、完成业主安排的其他工作 【岗位要求】 薪资面议 有希尔顿花园酒店筹备经验者优先，有宴会酒店管理经验优先 1、本科及以上学历，酒店管理、旅游管理或相关专业优先。 2、3年以上国际品牌或中高端酒店总经理/驻店经理任职经验，具备全周期运营管理能力。 3、年龄30-40周岁，熟悉酒店行业全流程运作，拥有本地市场资源者优先。 4、具备优秀的领导力、沟通协调能力及危机处理能力，能承受高强度工作压力。 5、熟练使用酒店管理系统及办公软件，具备财务分析与数据驱动决策能力。 6、热爱酒店行业，结果导向，具备强烈的服务意识与职业操守。

【岗位职责】 1、全面负责酒店的日常运营管理，制定并实施年度经营计划与预算，确保完成营收、利润及客户满意度等核心指标。 2、统筹协调酒店各部门工作，优化服务流程，提升宾客体验与品牌口碑。 3、建立健全酒店管理制度、操作规范和应急预案，监督执行情况，保障安全、卫生及服务质量。 4、主导市场拓展与营销策略，与集团、渠道商及本地客户保持良好合作，提升酒店市场占有率与收益。 5、负责团队建设与人才培养，组织培训、绩效考核及员工关系管理，打造高效专业团队。 6、控制运营成本，审核采购、能耗及人力成本，提升资源利用效率，实现经营效益稳步提升。 7、定期向上级汇报经营数据及管理动态，参与集团战略会议，落实总部各项决议与品牌标准。 【岗位要求】 1、本科及以上学历，酒店管理、旅游管理或相关专业优先。 2、10年以上酒店行业工作经验，其中至少5年同岗位全面管理经验，有国际品牌或星级酒店管理背景者优先。 3、年龄40-50岁，具备优秀的领导力、决策力与抗压能力，能适应高强度工作节奏。 4、熟悉酒店各模块运营流程及行业法规，具备财务分析、预算管控及营销策划能力。 5、出色的沟通协调与客户服务意识，善于处理突发状况及复杂人际关系。 6、持有酒店职业经理人资格证书或相关专业认证者优先考虑。 7、诚信敬业，责任心强，能长期驻店并接受弹性工作时间。

岗位职责： 1、负责集团海外酒店（非洲坦桑尼亚）的前期筹开及后期运营管理工作； 2、制定酒店持续发展及营收提升、降本增效方案并落实； 3、具有良好的销售能力，制定酒店营销计划，参与酒店销售预算； 4、负责酒店团队建设和员工管理、人才培养，贯彻公司的企业文化和管理制度，营造良好的工作氛围； 5、妥善处理酒店内各类突发事件。 岗位要求： 1、年龄30-45岁； 2、热爱酒店行业，英语可用于工作语言，协调能力及服务意识； 3、酒店行业经验8年以上，2年中高端酒店总经理管理经验（既往管理酒店RevPAR≥350元，点评分≥4.85）优先； 4、具备中高端连锁酒店门店筹备及全面运营管理经验，熟悉海外酒店各部门服务及管理流程； 5、能适应海外工作环境及当地文化，有海外酒店工作经验者优先。 薪资范围： RMB25k～35K（具体面议）

岗位职责 1. 全盘经营管理：全面负责婚礼堂门店整体运营与经营管理，制定年度、季度、月度营收及利润目标，落地经营计划，对门店整体业绩、盈利、口碑全权负责。 2. 销售与市场运营：统筹婚宴、宴会、企业团建等全业务销售管理，搭建销售团队体系与激励机制；策划婚礼秀、门店开放日、线上引流等营销活动，拓展婚庆、婚纱、异业渠道，提升门店订单量与市场占有率。 3. 服务与品控管理：建立一站式婚礼服务SOP标准，统筹前厅接待、宴会执行、婚礼彩排、现场服务、售后回访全流程；严格管控菜品品质、服务细节、场地呈现，高效处理客户投诉，保障客户满意度与转介绍率。 4. 团队搭建与管理：负责门店全员（销售、宴会管家、前厅、后厨、后勤）招聘、培训、考核、梯队搭建与团队氛围建设，优化绩效考核机制，稳定核心团队，降低人员流失。 5. 成本与风控管理：统筹门店预算、成本管控，优化人力、能耗、物料、营销等各项费用；规范合同、收款、财务流程，严格把控消防安全、经营风险、舆情风险，保障门店合规稳定运营。 6. 外部资源维护：对接婚庆合作方、异业商家、线上线下渠道，维护政府监管部门、合作单位关系，协调多方协作，搭建稳定优质的合作生态。 任职要求 1. 学历年龄：酒店管理、工商管理相关专业优先 2. 核心经验（硬性要求）：3年及以上婚礼堂/大型专业婚宴酒店总经理、运营总监同等全盘管理经验，精通一站式婚礼堂运营模式，熟悉婚宴销售、宴会执行、婚庆联营、菜品运营全链路；无纯商务酒店、无婚宴门店全盘管理经验者勿投。 3. 专业能力：精通婚宴产品套餐设计、定价体系、营销活动策划落地；熟练掌握门店成本核算、数据分析、业绩复盘，可通过运营优化持续提升门店盈利水平。 4. 综合能力：具备极强的经营思维、业绩攻坚能力、团队管理能力、统筹协调能力；擅长渠道拓展与商务谈判，抗压能力强，可适应节假日、周末婚宴高峰期在岗工作。 5. 职业素养：责任心强、原则性强、诚信正直，注重服务品质与品牌口碑，具备长期深耕婚礼堂行业的意愿。

[岗位职责] 1、在总经理的领导下，全面负责酒店运营工作，完成年度、月度销售任务; 2、协助总经理接待重要贵宾，建立良好的公共关系，广泛听取和收集宾客的意见，处理投诉，营造和谐的经营氛围，塑造良好的企业形象; 3、统筹前厅、客房、餐饮、会议等核心部门的服务质量与成本控制，提升客户满意度与市场口碑； 4、优化酒店管理体系，完善各项规章制度，提升运营效率; 5、与酒店各部门密切配合，不断提升服务质量; 6、定期分析经营数据，调整营销策略，应对市场竞争与突发事件； 7、协助总经理完成其他工作。 [岗位要求] 1、本科以上学历，旅游、酒店管理专业为佳； 2、从事酒店工作15年以上，具有10年以上酒店前厅，餐饮，客房等岗位管理经验，有酒店筹建、开业经验优先； 3、熟悉酒店各营业部门的服务及管理流程,善于成本控制； 4、具有良好的协调沟通、管理和团队建设能力,事业心强。

岗位描述: 1、全面负责酒店的经营管理; 2、建立、健全酒店的组织管理系统，使之合理化、精简化、高效化; 3、负责实现酒店的营业收入指标和利润指标; 4、负责制定酒店的经营预算和决算，提出更新改造和投资计划; 5、落实酒店年度财务预算，向各部门下达年度工作指标; 6、督促酒店维修保养工作和酒店安全管理工作; 7、负责做好酒店与各界人士的公共关系,树立酒店良好形象; 8、做好酒店机构设置、员工编制及重要人事变更; 9、指导培训工作，培养人才，提高整个酒店的服务质量和员工素质; 任职要求: 1、大专以上学历，相关管理专业; 2、从事酒店管理工作2年以上; 3、熟悉连锁酒店管理模式、运营标准、培训体系及品质管理; 4、有亲自或参与筹建店经营经验或者亏损酒店扭亏经历优先; 5、热情、有冲劲、抗压能力、善于接受新事物，有挑战精神; 6、对酒店市场敏锐度高，业绩管控和销售能力突出。 7、外派要求:需接受华东区域内工作地点调动。

工作职责 1. 主导酒店疗愈/康养/疗休养业务的整体营销战略规划，制定并落地疗愈、会展、入境旅社等方向的市场拓展方案，实现品牌影响力与营收目标的双增长。 2. 熟悉房务与前厅运营管理，优化服务流程与标准，确保疗愈康养场景下的客户体验一致性与服务品质。 3. 整合内外部资源，联动销售、客服、运营团队，推动跨部门协作，提升酒店整体运营效率与客户满意度。 4. 分析市场趋势与竞品动态，调整营销策略与产品组合，挖掘疗愈康养细分市场的增长机会。 任职要求 1. 本科及以上学历，市场营销、酒店管理等相关专业优先。 2. 拥有5年以上酒店营销管理经验，其中2年以上疗愈/康养/疗休养方向的营销或运营管理经验，熟悉会展、入境旅社业务逻辑。 3. 具备房务与前厅运营管理能力，把控服务细节与客户需求。 4. 拥有较强的市场洞察力与资源整合能力，能独立策划并执行大型营销活动。 5. 具备优秀的团队管理与跨部门协作能力，能带领团队达成业务目标。

岗位描述: 1、全面负责酒店的经营管理; 2、建立、健全酒店的组织管理系统，使之合理化、精简化、高效化; 3、负责实现酒店的营业收入指标和利润指标; 4、负责制定酒店的经营预算和决算，提出更新改造和投资计划; 5、落实酒店年度财务预算，向各部门下达年度工作指标; 6、督促酒店维修保养工作和酒店安全管理工作; 7、负责做好酒店与各界人士的公共关系,树立酒店良好形象; 8、做好酒店机构设置、员工编制及重要人事变更; 9、指导培训工作，培养人才，提高整个酒店的服务质量和员工素质; 任职要求: 1、大专以上学历，相关管理专业; 2、从事酒店管理工作2年以上; 3、熟悉连锁酒店管理模式、运营标准、培训体系及品质管理; 4、有亲自或参与筹建店经营经验或者亏损酒店扭亏经历优先; 5、热情、有冲劲、抗压能力、善于接受新事物，有挑战精神; 6、对酒店市场敏锐度高，业绩管控和销售能力突出。 7、外派要求:需接受华东区域内工作地点调动。

岗位职责： （一）开展系列调研，协助总经理策划并制定酒店经营战略和管理目标，协助总经理负责酒店的经营管理工作； （二）建立、健全酒店的组织管理系统，及时做好调配； （三）负责酒店品牌标准落地，提升酒店品牌的影响力和市场竞争力； （四）负责把控酒店经营成本，优化资源配置，引入稳定的客源，打造长期核心竞争力，确保酒店盈利水平； （五）准确识别并有效控制酒店实际运营中的潜在风险，制定应对措施，确保合规运营； （六）负责做好酒店与各界及业主的沟通，建立良好的沟通机制，树立酒店良好形象； （七）统筹前台与客房部的管理，确保服务标准执行到位，持续提升宾客满意度与客房收益； （八）培养高效团队，提高酒店整体服务质量。 任职资格条件 （一）基本条件 1.思想政治素质好，作风正派、廉洁自律，具有良好的职业操守和个人品行，自觉维护企业的荣誉； 2.事业心和责任心强，勤奋敬业，踏实诚信，团结协作，有工作热情，大局意识和服务意识好； 3.身体健康，精力充沛，担当力强，勇于接受挑战，能胜任岗位工作； 4.本科及以上学历，旅游管理、酒店管理、工商管理及相关专业优先； 5.中共党员优先。 （二）任职条件 1.具备10年以上酒店管理行业或酒店行业的管理经验，并曾在国内外大型酒店或同类型酒店任职中高层管理岗位3年以上，有独立运营酒店管理工作经历优先； 2.熟悉酒店行业相关政策法规及行业政策； 3.主导过酒店各部门服务及管理流程； 4.具备酒店组织统筹和品牌维护的能力； 5.具有较强的决策能力、统筹能力、沟通协调能力、风险管控能力和开拓创新能力； 6.前台、客房管理经验丰富，精通客房部业务流程，熟悉PMS与客房收益管理，能有效驱动一线部门的效率提升与品质优化； 7.拥有较强的英语读写能力，酒店服务类口语表达流利，满足岗位沟通需求；

岗位描述 Job Description 1、协助总经理统筹酒店日常运营管理工作，作为酒店第二负责人，确保前厅、客房、餐饮、工程、活动中心等各部门高效协同，保障酒店24小时顺畅运转，对酒店整体运营效率和服务质量负责。 Assist the General Manager in overall daily operations and management of the hotel. As the second-in-command of the hotel, ensure efficient coordination among front office, housekeeping, F&B, engineering, activities and other departments, guarantee 24-hour smooth operation of the hotel, and be responsible for the overall operational efficiency and service quality of the hotel. 2、具有丰富的对客服务及活动策划经验，能推动酒店对客活动多样性及客户满意度持续提升。 Equipped with extensive experience in guest service and resort activities planning and the continuous improvement of customer satisfaction. 3、主导服务质量管控，定期巡查酒店客房、公共区域、后台设施及各营业网点，监督服务标准落地，分析宾客反馈(OTA评论、满意度调查等)，制定并推进服务提升方案，提升宾客体验与忠诚度。 Lead service quality control, conduct regular inspections of hotel guest rooms, public areas, back-of-house facilities and various business outlets, supervise the implementation of service standards, analyze guest feedback (OTA reviews, satisfaction surveys, etc.), formulate and promote service improvement plans to enhance guest experience and loyalty. 4、处理酒店各类突发事件(安全隐患、宾客重大投诉、设备故障等)，快速响应、科学处置，协调内外部资源，最小化事件负面影响，保障宾客与员工人身及财产安全。 Handle various emergencies in the hotel (safety hazards, major guest complaints, equipment failures, etc.), respond quickly and dispose scientifically, coordinate internal and external resources to minimize the negative impact of events, and ensure the personal and property safety of guests and employees. 5、维护客户关系，参与重要宾客接待，塑造酒店良好内外形象。 Coordinate and maintain customer relationships, participate in the reception of important guests, and shape a good internal and external image of the hotel. 要求 Qualifications 1、任职于国际高端/奢华酒店品牌，拥有 2 年及以上行政助理经理、运营总监同等岗位任职经历 Have no less than two years of relevant working experience as deputy senior management in international luxury brand hotels. 2、熟悉各部门工作流程、政策及标准操作程序 Profoundly familiar with the operational workflows, institutional policies, and standard operating procedures of all departments. 3、具备良好的英语阅读、写作及日常会话能力 Possess proficient English skills in reading, writing, and daily verbal communication. 4、本科及以上学历 Bachelor's degree or above. 5、优先考虑具有前厅房务或运营服务背景的候选人 Candidates with a solid front office or operation service working background are highly preferred.

JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES 1.Managing Profitability and Departmental Budgets •Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. •Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. •Reviews financial reports and statements to determine how Operations is performing against budget. •Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. •Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. •Strives to maintain profit margins without compromising guest or employee satisfaction. •Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. •Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. •Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. •Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. •Makes and executes key decisions to keep property moving forward towards achievement of goals. 2.Managing Property Operations •Strives to improve service performance. •Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. •Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. •Ensures core elements of the service strategy are in place to produce the desired results. •Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. 3.Leading Property Operations Teams •Establishes a vision for product and service delivery on property. •Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. •Ensures employees are treated fairly and equitably. 4.Managing and Conducting Human Resources Activities •Observes service behaviors of employees and providing feedback to individuals and/or managers. •Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. •Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. •Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. •Stays knowledgeable of leadership talent in the property. •Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

THE BRAND Sofitel Hotels & Resorts is an ambassador of modern French style, culture and art-de-vivre around the world. Established in 1964, Sofitel is the first international luxury hotel brand to originate from France with more than 120 chic and remarkable hotels in the world’s most sought after destinations. Sofitel exudes a refined and understated sense of modern luxury, always blending a touch of French decadence with the very best of the locale. Sofitel is part of Accor, a world leading hospitality group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 110 countries. THE ROLE ● Increases and maintains the value of the asset. Owns and manages the relationship with owner. ● Oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. ● The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. ● Is directly responsible for the implementation of sales and revenue management strategy of the hotel. ● Be able to take logical decisions and immediate actions. ● Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy. ● Growing business – A good overview of finances, think about the future and decide on strategic initiatives. ● Creates an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way. THE MUST HAVES ● Minimum of 10 years’ experience in international chain hotels and including minimum of 5-8 years’ operational management experience in Luxury or Lifestyle full-service hotels. Minimum of 1-3 years’ General Manager experience ● Pre-opening Experience is required ● Strong match with Accor’s Leader Capability Framework ● Must be energetic, strategic, creative, dynamic and able to clearly communicate how plans will deliver on overall goals ● Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel ● Effective management style, hands-on and approachable Join us!

At Accor, we are more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine luxury hospitality and inspire new ways to experience the world. About Brand The MGallery Hotel Collection brand thoughtfully selects and curates unique properties around the world, forming a storied collection of boutique hotels with true soul where captivating stories are lived and shared. With more than 100 properties, each MGallery tells a unique story inspired by its own remarkable past or the destination it calls home. From bespoke design and sensorial mixology to well-being dedicated to everyday self-care, MGallery hotels are places where guests can enjoy an exquisite travel experience. MGallery Hotel Collection guests live a distinctive story through their delightful visits to these stylish, thoughtful and decidedly singular hotels. MGallery Hotel Collection is part of Accor, a world leading hospitality group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 110 countries. THE ROLE ● Increases and maintains the value of the asset. Owns and manages the relationship with owner. ● Oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. ● The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. ● Is directly responsible for the implementation of sales and revenue management strategy of the hotel. ● Be able to take logical decisions and immediate actions. ● Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy. ● Growing business – A good overview of finances, think about the future and decide on strategic initiatives. ● Creates an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way. THE MUST HAVES ● Minimum of 10 years’ experience in international chain hotels and including minimum of 5-8 years’ operational management experience in Luxury or Lifestyle full-service hotels. Minimum of 1-3 years’ General Manager experience ● Chinese Speaking is required ● Strong match with Accor’s Leader Capability Framework ● Must be energetic, strategic, creative, dynamic and able to clearly communicate how plans will deliver on overall goals ● Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel ● Effective management style, hands-on and approachable

About the job At Accor, we are more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine luxury hospitality and inspire new ways to experience the world. About Brand Fairmont is where occasions are celebrated and history is made. Landmark hotels with unrivalled presence, authentic experiences and unforgettable moments have attracted visitors to Fairmont and its destinations since 1907. The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs and Fairmont Peace Hotel in Shanghai are but a few of these iconic luxury hotels, forever linked to the special places where they reside. Famous for its engaging service, grand public spaces, locally inspired cuisine and celebrated bars and lounges, Fairmont promises the grandest of moments that will be remembered long after any visit. With a worldwide portfolio of more than 80 hotels, Fairmont also takes great pride in its deep community roots and leadership in sustainability. THE ROLE ● Increases and maintains the value of the asset. Owns and manages the relationship with owner. ● Oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. ● The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. ● Is directly responsible for the implementation of sales and revenue management strategy of the hotel. ● Be able to take logical decisions and immediate actions. ● Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy. ● Growing business – A good overview of finances, think about the future and decide on strategic initiatives. ● Creates an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way. THE MUST HAVES ● Minimum of 10 years’ experience in international chain hotels and including minimum of 5-8 years’ operational management experience in Luxury or Lifestyle full-service hotels. Minimum of 1-3 years’ General Manager experience ● Strong match with Accor’s Leader Capability Framework ● Must be energetic, strategic, creative, dynamic and able to clearly communicate how plans will deliver on overall goals ● Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel ● Effective management style, hands-on and approachable

About the job At Accor, we are more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine luxury hospitality and inspire new ways to experience the world. About Brand Swissôtel is a premium, globally present brand on the cusp of luxury, renowned for Swiss quest of excellence. It embodies "Crafting Pure Living" through engineered precision and authentic care, curating only the best to vitalize guests and nurture their holistic well-being. THE ROLE ● Increases and maintains the value of the asset. Owns and manages the relationship with owner. ● Oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. ● The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. ● Is directly responsible for the implementation of sales and revenue management strategy of the hotel. ● Be able to take logical decisions and immediate actions. ● Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy. ● Growing business – A good overview of finances, think about the future and decide on strategic initiatives. ● Creates an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way. THE MUST HAVES ● Minimum of 10 years’ experience in international chain hotels and including minimum of 5-8 years’ operational management experience in Luxury or Lifestyle full-service hotels. Minimum of 1-3 years’ General Manager experience ● Strong match with Accor’s Leader Capability Framework ● Must be energetic, strategic, creative, dynamic and able to clearly communicate how plans will deliver on overall goals ● Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel ● Effective management style, hands-on and approachable

About the job At Accor, we are more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine luxury hospitality and inspire new ways to experience the world. About Brand Pullman Hotels & Resorts sets a new tempo in global travel and living, delivering an inspiring, energizing and enriching experience to new entrepreneurs. Pullman welcomes guests with the space they need to focus, work and play. Forward-thinking, hyper-connected and with a passion for art and fitness, Pullman retains the adventurous spirit and open-minded ambition that drove it to become a pioneering travel brand over 150 years ago. Pullman is part of Accor, a world leading hospitality group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 110 countries. THE ROLE ● Increases and maintains the value of the asset. Owns and manages the relationship with owner. ● Oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. ● The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. ● Is directly responsible for the implementation of sales and revenue management strategy of the hotel. ● Be able to take logical decisions and immediate actions. ● Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy. ● Growing business – A good overview of finances, think about the future and decide on strategic initiatives. ● Creates an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way. THE MUST HAVES ● Minimum 20 years’ operational management experience and including minimum of 8 -10 years' GM experience in Premium hotels in International Chain Hotels’ Operations ● Strong match with Accor’s Leader Capability Framework ● Must be energetic, strategic, creative, dynamic and able to clearly communicate how plans will deliver on overall goals ● Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel ● Effective management style, hands-on and approachable

At Accor, we are more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine luxury hospitality and inspire new ways to experience the world. About our Luxury Brand Sofitel Hotels & Resorts is an ambassador of modern French style, culture and art-de-vivre around the world. Established in 1964, Sofitel is the first international luxury hotel brand to originate from France with more than 120 chic and remarkable hotels in the world’s most sought after destinations. Sofitel exudes a refined and understated sense of modern luxury, always blending a touch of French decadence with the very best of the locale. Sofitel is part of Accor, a world leading hospitality group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 110 countries. THE ROLE ● Increases and maintains the value of the asset. Owns and manages the relationship with owner. ● Oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. ● The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. ● Is directly responsible for the implementation of sales and revenue management strategy of the hotel. ● Be able to take logical decisions and immediate actions. ● Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy. ● Growing business – A good overview of finances, think about the future and decide on strategic initiatives. ● Creates an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way. THE MUST HAVES ● Minimum of 10 years’ experience in international chain hotels and including minimum of 5-8 years’ operational management experience in Luxury or Lifestyle full-service hotels. Minimum of 1-3 years’ General Manager experience ● Strong match with Accor’s Leader Capability Framework ● Must be energetic, strategic, creative, dynamic and able to clearly communicate how plans will deliver on overall goals ● Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel ● Effective management style, hands-on and approachable

工作职责： What is the job? As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership. Your day to day People Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy Develop, implement and monitor team member succession planning to ensure future bench strength Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance Oversee HR related actions in accordance with company rules and policies Effectively managing owner relationship and partnership include all key stake holders Guest Experience Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations Speak to guests – ask for their feedback and build relationships Financial Prepare annual capital, cash flow and sales and marketing plans. Analyse financials to drive revenues, future profitability and maximum return on investment Use distribution channels and technology platforms to drive revenue and maximise market share Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses Develop and carry out action plans to be environmentally－conscious by taking steps to reduce the hotel’s carbon footprint 任职资格： Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration  Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience  Experience required may vary based on size and complexity of operation  Must speak fluent English and Chinese.

工作职责： Strategic Planning & Execution:  Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPar, Customer Promise and Talent and Purpose etc.  Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency.  Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing approved CAPEX budget）.  Oversees the preparation of accurate financial reports and analyzes key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.  Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place.  Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent. Guest Experience:  Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service.  Implement and monitor service standards across all operations departments.  Ensure full compliance of hotel operations with Hilton’s fire safety and food safety standards.  Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets to align with the Hilton brand standards.  Analyze guest feedback and identify opportunities for improvement. Leadership & Team Development:  Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses.  Develop and mentor team members, fostering a culture of continuous improvement and professional growth.  Build a high－performing team through effective communication, collaboration, and conflict resolution.  Implement Hilton standards and ensure compliance with company policies and procedures. Problem Solving & Decision Making:  Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence.  Demonstrate critical thinking and adaptability in ambiguous or challenging situations.  Take ownership of difficult situations and implement effective solutions.  Collaborate with the General Manager and other leadership team to address key property issues.  Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals. Continuous Improvement & Innovation  Stay informed about industry trends, best practices, and emerging technologies.  Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.  Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals.  Actively engage in Travel with Purpose program 任职资格：  Bachelor’s degree and above are preferred.  Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms Management is preferred.  Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.  Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.  Proficiency in Microsoft Office Suite and hotel management systems  Fluent in written and spoken English

【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 大专以上学历，酒店管理相关管理专业。 2、 从事X星级酒店工作X 年以上，具有X年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

职位概述 | Position Overview 我们正在中国寻找一位经验丰富、商业导向且执行力强的酒店总经理。该职位全面负责酒店的经营管理、财务业绩、宾客体验、团队建设及业主关系，确保酒店达到品牌标准并实现持续的业务增长和盈利目标。 We are seeking an experienced, commercially driven and hands-on General Manager to lead one of our hotels in China. The GM will have full responsibility for hotel operations, financial performance, guest experience, people leadership and owner relations, ensuring strong business results while delivering TUI brand standards. 主要职责 ●全面负责酒店日常运营及经营管理，对酒店整体业绩负责； ●制定并执行年度经营计划、预算及商业策略，重点推动营收、GOP及盈利能力； ●密切关注市场和竞争对手表现，及时调整销售、收益及市场策略； ●强化销售导向，积极拓展企业客户、MICE、休闲及本地市场业务； ●持续提升宾客满意度、服务品质及品牌表现； ●建立高效、有责任感的管理团队，明确目标并推动执行； ●严格控制人工、采购及各项运营成本，提高经营效率； ●与业主建立专业、透明且以结果为导向的合作关系； ●确保酒店符合当地法律法规、品牌标准及集团相关政策； ●与 TUI 区域团队紧密合作，完成酒店经营及战略目标。 Responsibilities ● Take full responsibility for the overall operation and business performance of the hotel; ● Develop and execute the annual business plan, budget and commercial strategy, with a strong focus on revenue, GOP and profitability; ● Closely monitor market and competitor performance and adjust sales, revenue and marketing strategies accordingly; ● Drive business development across corporate, MICE, leisure and local market segments; ● Continuously improve guest satisfaction, service quality and brand performance; ● Build and lead a high-performing, accountable management team; ● Maintain strong cost discipline across payroll, procurement and hotel operations; ● Develop a professional, transparent and results-oriented relationship with the hotel owner; ● Ensure compliance with local regulations, TUI brand standards and corporate policies; ● Work closely with the TUI regional team to achieve the hotel’s operational and strategic objectives. 任职要求 l 具有国际品牌酒店总经理或同等级高级管理岗位经验； l 具备优秀的商业意识及完整的酒店 P&L 管理能力； l 熟悉中国酒店市场及主要销售和分销渠道； l 销售能力强，能够主动走向市场、拜访客户并创造业务机会； l 具备较强的收益管理及成本控制意识； l 结果导向，具备较强的执行力和解决问题能力； l 具有成熟的业主沟通及关系管理能力； l 领导力强，同时愿意深入运营一线； l 中文流利，具备良好的英文工作及沟通能力。 Qualification： ●Proven experience as a General Manager or equivalent senior leader within an international hotel environment; ●Strong commercial acumen with solid hotel P&L management experience; ●Good knowledge of the China hospitality market and key distribution channels; ●Strong sales orientation with the ability to actively engage clients and generate new business; ●Strong understanding of revenue management and cost control; ●Results-driven with strong execution and problem-solving capabilities; ●Proven ability to manage owner and stakeholder relationships; ● A strong leader who is also prepared to remain hands-on and close to the operation; ●Fluent Mandarin with good professional English communication skills.