MAJOR RESPONSIBILIES 责任概要 : Functions as the strategic business leader of the hotel’s F&B operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures associate satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. As a member of the Executive Committee, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provides a return on investment to the owner and Marriott International. 本职能适用于酒店餐饮部负责人，用于管理各运营部门，包括餐厅/酒吧，送餐部和宴会/销售。本职位职能用于制定和实施部门战略，并确保品牌服务战略的实施与最初的品牌观念一致。确保餐饮运营符合品牌目标客户的需求和员工满意度，并侧重于增加收入和提高部门营业额。作为执行委员会的成员，餐饮总监应制订和实施酒店全方位战略，提供产品和服务，以满足或超出品牌目标客户及业主的需求和期望来回报业主方及万豪集团。 1. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 杰出的领导能力-利用人际关系和沟通技巧领导、影响和鼓励他人;提出健全的财政/商业决策;诚实/正直;以身作则。 2. Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. 超出客人的期望-提供超出客人满意之外的服务。 3. Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. 提高服务-通过沟通，帮助员工改善服务，使之更好地了解客人的需求，并根据需要提供相应的指导，反馈和个别辅导。 4. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. 发展建设团队-鼓励和建立相互信任，尊重，加强团队成员的合作。 5. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. 实现/超越目标-实现和超过目标，包括绩效目标，预算目标，团队目标等。 6. Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors. 树立榜样-为员工树立一个好的榜样。 7. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 与上司，同级或下属沟通-通过电话，书面形式，邮件或者亲自同上司，同级，下属间沟通。 8. Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. 提高利润-发掘各种方式来提高利润，包括估算成本和效益，拓展新的商业机会等等。 9. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. 指导，引导和激励下属-为下属提供指导和方向，包括设定的绩效标准和监测效能。 10. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. 决策和解决问题-分析信息和评估结果，选择解决方案来解决问题。 11. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. 培训和发展他人-确定他人的发展需求，培训、辅导，或以其他方式帮助他人，以提高他们的知识或技能。 12. Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. 及时地沟通信息-告知或更新相关信息给其他高级行政人员，同行和下属。 13. Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction. 保持利润和服务满意度间的平衡-估算成本和效益的比例，保持利润和服务的满意度之间的平衡。 14. Ensuring Communication of Expectations and Objectives - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. 确保期望和目标间的传达-确保将期望和目标明确地传达给下属;下属也能够就其关心的问题公开提出问题。 15. Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance. 设定目标-建立具有挑战性的，现实的可达到的目标来指导具体运营工作。 SPECIFIC DUTIES 工作任务 : OPERATIONS运营 1. Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviour. 设定期望值，并领导整个餐饮部的服务工作。 2. Develops and manages Food and Beverage budget. 发展和管理餐饮部预算。 3. Reviews financial reports and statements to determine how Food and Beverage is performing against budget. 审查财务报告和财务报表，确定根据预算经营餐饮部。 4. Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). 培训和支持餐饮部领导团队有效地管理工资，食品及饮料的成本及可控的费用（例如，餐厅用品，制服等）。 5. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. 抓住机会，通过富有挑战性的举措，鼓励创新和推动必要的变革来增加利润，创造价值。 6. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. 按照品牌经营战略，为CAPEX餐饮设备和变革基金提出建议。 7. Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. 与餐饮部团队一起查看客人意见卡和客人满意度调查结果，确保及时采取措施更正不完善的地方。 8. Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance. 通餐饮部领导团队一起确定需要关注的领域，改进战略来提高部门的财政收入。 9. Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). 确保餐饮部所有领域中（例如，开餐前的例会，员工会议，厨房）定期、持续的沟通。 10. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. 查看意见卡，客人满意度调查的结果和其他数据，确定需要改善的地方。 11. Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. 提升餐饮部领导团队中具有扎实的专业知识，创造力和企业领导能力的员工，以满足运营需要。 12. Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. 通过直接报告的形式在整个餐饮部建立和保持开放、协作的关系。确保各团队也采用直接报告。 13. Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. 监控部门实际和预计的销售，确保销售收入目标达到或超过既定值。 14. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related associates. 确保餐饮部所有相关员工根据规定实行现金控制和酒类管制政策。 15. Focuses on maintaining profit margins without compromising guest or associate satisfaction. 重点是保持利润率但不得降低客人或员工的满意度。 16. Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. 开发符合品牌标准的餐饮经营战略，并执行。 17. Empowers associates to provide excellent guest service. 使员工能够向客人提供优质的服务。 18. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. 设定目标和期望，采用直接报告的方式检查工作，使员工感到优秀工作表现是其尽的责任。 19. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. 应具有市场发展趋势的意识，引进新的食品和饮料，以满足或超越客人的期望，创造更多的收入，并确保有竞争力的市场地位。 20. Strives to improve service performance. 努力提高服务品质。 21. Shares plans to take corrective action based on comment cards and guest satisfaction results with hotel leadership. 根据意见卡和客人满意度调查结果，与酒店领导团队共享需要整改的计划。 22. Coaches team by providing specific feedback to improve performance. 根据具体反馈来培训团队，以提高服务品质。 23. Ensures associates are treated fairly and equitably. 确保公平、公正对待每一个员工。 24. Brings issues to the attention of Human Resources as necessary. 根据需要，将问题提供给人力资源部。 25. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. 估计食品，酒，饮料的消费，提前申请和采购。 26. Order and purchase equipment and supplies. 采购设备和营运物品。 NOTICE 注意 : The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. 同事须明了酒店是每周七天、每天二十四小时运转的行业。因应工作需要，上班的班次会随时相应调动。 Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 管理层保留在没有提前通知的情况下对工作描述变更的权利。 To perform any other duties as assigned by supervisors. 完成上级交给的其它任务 B SPECIFICATION职位要求 : Profile of Competency 工作能力: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. 获得工商管理、酒店与餐饮管理或相关专业认可的大学 2 年制学位；在餐饮服务与管理运营或相关专业领域有 4 年工作经验。 Language 语言能力: · Good command of spoken and written English. 良好的英语口语和写作能力 Education 教育: · College and above education degree 大学专科及以上学历