岗位职责:
Scope of Job:
This role exists within the Food & Beverage department to complement, strengthen, develop, and support the Restaurant Management team.
Assist the Assistant Manager and Manager in daily operation of outlet.
Responsible for efficient and profitable operation of restaurant and direct supervision of management team and initiating correct actions. Responsible for the daily operations to ensure positive performance. Ensure all LLSHR SOP, policies and procedures are adhered to.
Main Responsibilities
1. Job Purpose (please list primary role responsibilities and operational accountability)
- Under the direction of the Assistant Manager, supervises the operations in a specific food service restaurant and / or stand.
- Responsible for the high standards of service efficiency, training, sanitation, cleanliness and maintenance of the work areas at all the time.
- Assist to manage restaurant sales, control operating expenses, maintain food and service quality to increase guest satisfaction.
- Review operating results with the team and identify opportunities to improve performance. Perform other duties as assigned.
- Assist with the preparation and cooking of food in accordance with standards recipes and serving guide specifications.
- This role will encompass the implementation of operating procedures and standards, the management and development of team members, and liaise with attraction management to ensure that LLSHR short term and long-term goals are met.
- Assist to oversee daily culinary operations and all operating equipment cleanliness within the kitchen to meet hygiene standards at all the time.
- Responsible for inventory checks and daily ordering.
2. Health & Safety
You are responsible for implementing LLSHR’s HSS Policy, management system and related standards.
Within the area of management responsibility, you must:
Show clear leadership and commitment to HSS; this includes setting a good personal example.
Develop plans that are consistent with the HSS strategy to carry out risk assessments and meet relevant standards, legal requirements and LLSHR’s HSS targets and objectives.
Take the necessary practical steps to implement the HSS management system, including:
Providing suitable resources and training
Defining specific roles and responsibilities
Explaining HSS issues effectively
Establishing operational controls
Managing contractors effectively
Organising emergency response arrangements
Implement measures to monitor HSS performance and, where necessary, take corrective action. This includes audits, performance monitoring, and reporting / investigating incidents.
Ensure that HSS decisions are consistent with LLSHR’s HSS Policy.
Consider HSS issues in business decisions and explain their importance.
Support promotional campaigns and educational plans.
Recognise and reward employees who show positive HSS behaviour and achieve HSS objectives.
Discuss HSS issues regularly.
Encourage employees to suggest measures to improve HSS performance, and follow these up.
Ensure that employees who blatantly or repeatedly violate HSS standards, procedures and rules are disciplined appropriately.
Challenge unsafe conditions or actions and work with those involved to agree the necessary safety improvements.
Provide ready access to skilled HSS professionals and / or accurate HSS advice.
任职资格:
Requirements
1. Creativity
- Understand and relate to the dynamic nature of the hotel and park food and beverage industry.
- Input ideas and information to improve the efficient running of the restaurant, C&B, F&B department, and hotel.
2. Applied Knowledge & Specialist Skills
- Excellent communication skills.
- Have an awareness of our guests needs and wants to eliminate complaints and exceed expectations.
3. Background & Experience
- 5-7+ years job related experience in a theme park, chain restaurant or other F&B industries; possess a comprehensive set of F&B service and operations skills.
- Food Hygiene Certificate is a must; certification of previous training in hospitality is preferred.
- Ability to smoothly communicate in English and Mandarin to provide effective communication.
- Ability to work flexible hours/shifts, including nights, weekends, and holidays to support Resort operations.
- Be a role model at all the time; willing to learn and adapt well to new challenges.
- Team oriented approach to management with a mindset of open communications.
4. Education
- High School and above; Hospitality vocational school preferred.
5. Work Environment
- Various inside and outside locations with varying temperatures and floor surfaces.
- Exposed to wet and/or humid conditions.
6. Others
- Maintaining confidentiality within the organization and protect any information that is classified as confidential.
- Maintaining honesty and integrity with colleagues and guests
- Requires a valid driver’s license,