What is the job? As Director of Human Resources, you'll drive HR and initiatives such as hiring, employment, compensation, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues.   Your day to day People  •Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey  •Educate and train managers on HR disciplines to foster productivity and enhance performance  •Welcome and conduct new team member orientation   •Oversee maintenance of accurate and up-to-date personnel files and records for all employees  •Ensure hiring standards and applicable laws and regulations are followed   •Build great relations with outside contacts  •Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies. Financial  •Help create and work within the HR budget.    •Monitor staffing and labour standards to manage costs  •Mitigate financial risks associated with employee relations issues   •Identify and analyse local compensation and benefits practices to ensure financial competitiveness  Guest Experience •Develop creative ways to inspire and motivate team members to provide guests with a unique experience  •Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction  •Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.  Responsible Business   •Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community   •Ensure compliance with relevant employment laws and hotel or company policies and procedures  •Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes  •Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues  •In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation   •Other ad-hoc duties – unexpected moments when we have to pull together to get a task done Accountabilities This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team. What we need from you •Bachelor's degree / higher education qualification / equivalent    •8 years' related experience in HR   •Some supervisory experience also preferred   •Professional HR designation preferred •Ability to maintain confidentiality to the extent possible in all HR related matters

Job Summary – (Role Summary)  工作概述﹣(职位概述) Under the general guidance and supervision of the Human Resources Manager, the Human Resources Officer will assist in planning, managing, controlling, coordinating and participating personnel activities in areas of staff benefits, wages, salary, labor and associate relations, recruitment, as well as recommending, implementing, formulating and executing hotel policies, procedures, rules, regulations and program for staff. 在人力资源部经理的统一领导与管理下，人力资源主管负责协调各部门经理计划，管理与协调员工福利、员工工资、劳资关系、新员工的招聘和员工培训等方面的人事工作；并负责制订，完善并执行酒店的规章制度，工作程序和其它员工活动。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) Recruitment 新员工招收 •Develops and implements recruitment and screening system. 协助制订与完善员工的招聘与筛选程序。 •Assists in establishing standard policies and procedures for recruitment.  协助制订招聘的标准制度与程序。 •Ensures timely recruitment of staff. 保证新员工的及时招收。 Associate Check In办理员工登记手续 Keeps updated with new associate arrival dates 保持新报道的员工日期最新化。 Prepares to receive new associates. 准备迎接新员工。 Issue ID cards , Dormitory , lockers, etc. to new associates. 发放新员工工作证，安排宿舍，更衣柜等。 Opens and maintains a file for each associate. 建立和维护每个员工的档案。 Maintains up to date personal records for all associates. 更新维护每个员工的人事记录。 Associate Separation员工离职 • Issues separation clearance form to leaving associates. 为离职的员工办理离职手续。 • Collects all hotel-issued items from leaving associate and records receipt of such items. 收齐离职员工所有酒店给予的项目，并记录每一项目的收条。 • Coordinates with Division Heads to arrange for Exit Interviews. 与人力资源部经理一起协调安排离职面谈。 • Maintains updates all leave records of associates to ensure that all leaves are promptly cleared. 更新和维护所有离职员工的记录并保持离职手续迅速进行。 Maintains and enhances staff welfare to ensure high morale. 保持和提高员工工作积极性 • Overseas the provision of quality meals for staff by eating regularly at the staff restaurant. 监督员工餐厅定期用餐的饭菜质量。 • Ensures that locker rooms and other facilities are in proper order, making regular inspections. 保证更衣室和其它便利设置按规定次序进行。 Expatriate Work Permits, Residence Permits and Visas  外籍人员工作许可证 • Contacts concerned personnel of the Wuxi Labor Bureau,and Yixing Public Security Bureau to apply for the work permit, residence permit and visa for expatriates within 30 days of their arrival. 联系无锡市劳动局和宜兴市公安局并在外籍人员到达30天内申请外籍人员工作许可证，居留证和签证。 • Contacts travel agents for ticket purchase for expatriates and other staff as requested. 联系旅行代理商并为外籍人员及有外出旅行需求的员工购票。 Others  其它 • Investigates and reviews all disciplinary actions to ensure that they comply with labor law, hotel rules and regulations.  Consults with division heads on appropriate action and recommends final results. 研究和复查所有的违纪违法行为，保证其根据劳动法，酒店规章和制度进行。请教部门负责人合适的处理办法并按最后讨论结果进行。 • Ensures staff compliance with hotel policies and procedures as well as with government regulations pertaining to employment practice. 确保员工服从酒店的政策和手续以及政府有关雇用的规章制度。 Contacts the Health Quarantine for associate pre-employment medical check-up. 联系健康检疫站进行有关员工首次报到的医疗检查或健康证办理。 Oversees selected staff activities to ensure effective staff management. 监督员工选举活动，确保有效的员工管理。 Administrates TM’s personnel movements; ensures all the forms and database are properly processed, filed and updated. 管理各类人事变动情况；确保所有的表格和数据都得到准确的处理，归档和更新。 Takes initiative to smoothen and simplify hiring process and cooperates with other sections/departments in a better way. 主动使招聘流程更加简洁和顺畅，并更好的配合其他部门的工作。 Updates manning headcount and compiles the monthly manning report. 更新人员编制并完成月度人员编制报表。 Facilitates section managers to train new Team Members to ensure a quick adaptation.          协助部门经理培训新员工以确保其快速适应。 Posts job vacancy on online recruitment channels and follows up the hiring status. 将空缺职位公布在网站上并跟进招聘流程。 Anticipates recruitment needs for all departments and makes trainee forecasting. 预见各部门招聘需求并做好实习生的人员安排。 Manages student trainees and cares them in work and life. 管理实习生，关爱他们的工作及生活情况。 In charge of new hire journey for on boarding Team Members including Trainees. 负责新员工的入职员工体验包括实习生。 Formulates and administers Human Resources policies and procedures. 有系统地陈述和管理人力资源部的政策和程序。 Prepares and maintains the Human Resources Manual for the hotel, seeing that its philosophy, policies and procedures are carried out. 准备和维护人力资源部的酒店手册，并保持其条理性,政策程序的贯彻执行。 Advises the Human Resources Manager on documents and procedures needed for possible transfer of expatriate residence permits. 为人力资源部经理提供外籍人员居留证可能需要的文件和程序。 Keeps track of expatriate permits validity and handles renewal/extension of such permits.        保存外籍人员许可证的确实性和每个许可证明的操作更新及延伸。 Maintains and updates staff records, legal documents, policies and procedures and other personnel matters. 管理和更新员工的档案、法律法规文件、酒店规章制度与工作程序，以及其它人事文件。 Prepares and submits periodic personnel reports such as turnover, personnel inventories, recruitment, staff accident. 定期准备并提交人事报告，汇报如人员的流动，员工人数，招聘新员工和员工事故情况。 Follows up closely the end of probation period date and end of contract date. 密切跟踪员工试用期或合同的到期期限。 Assist in establishing personnel department budget. 协助计算人力资源部所需预算。 Monitors the staff performance review.   监督对员工工作表现的评估。 Analyzes hotel manpower requirement and recommends selection activities to meet the requirement. 对酒店的员工需求数量作宏观分析，并根据需要提出调整建议。 Monitors present and future trends of the local labor situation, legislation and recommends appropriate action. 监督用工现状以及当地与之相关的法令法规的发展趋向，并以此采取相应措施。 Reviews personnel policies, procedures and practice.  Recommends changes, modification or update information to the Human Resources Director. 研究有关人事方面的政策规定以及相关操作程序与惯例,如有改动变更或最新规定，及时向人力资源部经理汇报。 Regularly inspects staff restaurant, locker rooms, restrooms and other staff facilities to ensure that they are well maintained and used. 定期检查员工餐厅、更衣室、休息室和其它员工便利设施并保持其良好的维护和使用。 Monitors and reviews hotel benefits and compensation and recommends to the Human Resources Manager of the changes as appropriate. 监督饭店的员工福利和补助情况。如有变化，向人力资源部经理汇报。 Monitors the follow up of the time record of the staff. 监督员工考勤记录。 Keeps track of associates’ birthdays and give proposals to celebrate them on a monthly basis. 保存员工的生日日期，并根据每月的基础建议员工的庆祝活动。 Actively participates in the organization of all staff activities. 积极参与酒店组织的所有员工活动。 Actively participates in the Associate Opinion Survey and provides suggestions to improve associate situation. 积极参与员工意见考察和提供改善员工情况的建议。 Acts on all associate correspondence within 48 hours. 有关员工的信件在48小时之内给予回复。 Receives visitors and candidates in a professional manner as well as ensure the prompt, efficient and courteous delivery of service to them. 以专业的方式接待访客和求职应征者，以及为其提供迅速，有效礼貌的服务。 Counsels hotel personnel as needed in the area of career planning, job transfer, staff relations and legal requirement related to personnel. 为酒店员工提供必须的人事咨询，包括工作岗位的选择、调动工作、同事关系以及有关人事法律、法规等方面。 Implements an effective staff relations and motivation program in the hotel. 促进员工关系、调动员工积极性。 Develops and implements programs to ensure staff security and safety. 协助制订并完善员工安全保障制度。 Disseminates information regarding staff activities, hotel personnel policies, procedures, and any information related to employer-associate relations. 及时准确向员工做好人事宣传工作，如通知举办活动或公布人事新举措。 Responsible for ensuring a good team spirit and motivation of the team. 培养相互合作精神，调动员工积极性。 Coordinates and executes staff social, athletic and recreational activities. 组织举办员工社交、文体活动。 Interacts with individuals outside the hotel including but not limited to, staff benefit representatives, applicants, government officials and members of the local community. 与负责管理员工福利和其它相关事务的政府官员、地方代表保持好联系。 Responsible for the management of staff dormitory, and assist in the management of staff canteen. 负责员工宿舍的管理，并协助员工餐厅的管理。 Performs other related duties and special projects as assigned by superiors. 完成其它上级领导布置的工作。 2.  REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others. 拥有在与他人交往时大多数时间所使用的沟通技能。 Proficient in the use of Microsoft Office 精通微软办公软件 Problem solving, organizational and training abilities. 具有解决问题，组织和培训能力 Good writing skills 良好的写作技能 Qualifications – 学历 Bachelor’s degree or Diploma in Human Resources or management or Training.   具有人力资源或管理学相关的毕业证书 Experience – 经验 1 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. 1年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景。

负责与各部门沟通协调，做好各类信息上传下达工作； 负责国会中心各项人力资源制度初稿建立，并贯彻落实； 根据经营需求，做好年度各项人力资源计划编写，并组织实施； 按期完成各项人力资源分析撰写，对经营中存在的人力资源问题发出预警、提出问题及解决措施； 按期做好绩效考核，及考核结果运用； 做好员工晤谈，解决劳动隐患，处理日常劳动纠纷； 完成上级领导交办的其他工作。 35岁以下，大专及以上学历，有相关行业从业经验者优先； 熟悉办公自动化，熟悉人力资源法律法规，具备一定的写作能力、沟通协调能力； 具有认真细致的工作态度；具有较强的亲和力、团队协作能力。

【岗位职责】 1、会议中心各部门员工的考勤管理工作； 2、对普通员工的工资调整和审核； 3、每月员工工资表及日常员工离职工资表的制作和统计； 4、协助对员工奖惩的审核； 5、员工社保工作和办理员工团体保险及劳动保险加退保及变更手续等具体工作的经办； 6、填报工资报表,并报上级审核； 7、监督、检查人事档案, 以及劳动合同的管理工作； 8、绩效考核的执行工作。 【岗位要求】 1、大专及以上学历，有相同岗位工作经验2年以上； 2、能熟练操作计算机； 3、熟悉劳动法、税法、劳动保护和社会保险、劳动工资、福利等政策、法规； 4、掌握劳动经济学、财务会计及统计等专门知识。

负责与各部门沟通及协调，做好各类信息上传下达工作； 负责起草各类文件、档案的建立、管理、上报及归档工作； 负责日常办公等各项具体事务的开展； 协助上级做好各部门沟通协调工作，确保各项工作有序开展； 完成上级交办的其他工作。

KEY RESPONSIBILITIES 主要职责 Job Summary职责概述 As a Director of Human Resources the major work is to carry out the recruitment, the investigation and management of the salary, job assignment and train and develop the potential of employees, and ensure the smooth and efficient running of the Human Resources Department, as well as the strict implementation of all Policies and Procedures . 人力资源部总监的角色是开展录用、薪资调查与管理、员工工作分配、培训并发掘员工的潜能、在业务上是确保人力资源部顺利、高效运行，保证酒店规章制度和政策严格执行。   Essential Duties and Responsibilities主要职责和责任 1.Have a strong knowledge about the local labor laws and provide the appropriate advises to the General Manager about how to avoid related issues caused by Labor relations and personnel relationship 详细了解当地劳动法律法规，并就如何避免由劳动关系及人事关系产生的隐患问题给予总经理合理建议。 2.Oversee the hotel’s recruitment and selection process. 监督执行酒店员工录用、选择程序。 3. Launch salary survey, and adjust the salaries compensation and benefits structure. 开展工资调查，并调整工资、奖金、福利结构。 4.Gradually improve and supervise the Human Resources Policies & procedures. 逐步完善并监督人力资源部的规章制度及程序。 5.Make the succession planning of the staff training and development . 制定员工培训发展的连续性计划。 6.Formulate the annual Human Resources Budget and Business plan. 制定人力资源部年度预算及工作计划。 7.Play a active role in the function of the hotel as Human Resources ,and establish excellent staff relations as well as maintain the high employee morale. 发挥人力资源部在酒店中的作用，建立并保持最佳的员工关系和员工士气。 8.Enforce local labor issues. 执行劳动法规。 9.Carry on the interview with outgoing staff. 对离职人员进行离职面试。 10.Carry on the reference checks for all potential candidates 对所有具备潜能的员工侯选人进行有参考性的考察。 11.Establish the rules and regulations and the Staff Handbook. 建立规章制度和员工手册。 12.Tutor staff, provide advice, and handle complains undergoing the disciplinary action. 辅导员工，提供咨询处理委屈申诉，进行纪律处分。 13.Encourage staff to share their own suggestions and find other effective methods of two-way communication 鼓励  员工的建议和其他双向沟通与管理的有效方法。 14.Receive and analyses the employees’ requests or grievances and recommend management strategies . 接受、分析员工提出的要求和委屈并建议管理方法。     15.Keep the efficient communication between management and employees  保证管理人员与员工之间有连续和有效的沟通方式。 16.Establish and ensure the employees a health, safety, recreational, and welfare programs . 建立并保证酒店员工享有健康、安全、娱乐的福利项目。 17.Master the extensive information on current government laws, rules and regulations which affect the employment,and formulate rules and regulations according to the relevant policies .  确保最大信息量的了解与就业有关的国家现行法律法规政策，并根据有关政策制定相应的规章制度。 18.Ensure the staff with good grooming and hygiene .  确保员工始终保持良好的仪容仪表及个人卫生。 19.Evaluate the effectiveness of departmental training and provide suggestions according to the requirements. 评估部门培训的有效性并根据要求提供建议。 20.Ensure all mandatory trin and corporate train including fire and safety, telephone manners and new employee orientation to be performed as required. 确保所有的强制性培训和公司培训包括火灾和安全,电话礼仪和新员工入职培训等按要求执行。 21.Ensure and monitor the implementation of all departmental employee training to be performed as required. 保证和监督所有部门的员工培训根据公司政策执行。 22.Ensure the submission of all Departmental fiscal year KPO’s in time. 确保所有管理部门的财政年度KPO及时提交。 23.In consultation with the each department heads and general manager, guide and develop high potential managers . 与各部门的负责人和总经理协商，指导和培养高潜力管理人员。 24.Assist to prepare the Human Resources Budget and Yearly Manpower Forecast. 协助准备人事预算及年度人力预测。 25.Encourage the highest standard of environmental management as much as possible. 鼓励实行尽可能高标准的环境管理。 26.Performs any other duties or responsibilities as required by Management. 根据管理层要求履行其他责任和义务。