行政
Administration
§ 确保有效和精确的文件系统，包括纸质和电子两个版本的及时保存
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
§ 保存酒店完整的销售协议、合同和报价的记录以备查用
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
§ 建立有效的文件跟踪系统，确保所有预订的客人都被适当的记录和跟踪查询
Establishes an efficient trace File to ensure that all business booked is properly tracked.
§ 及时对销售总监上交销售报告
Submits Sales report to Director of Sales in a timely manner.
§ 每月为销售联络员提供准确的预订商业报告
Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
宾客服务
Customer Service
§ 在适当时接待和款待客人来店实地考察
Entertains and conducts hotel inspections to clients whenever required.
Customer Service (continued)
§ 建立和保持与固定客人的良好关系
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
§ 与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望
Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
§ 礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
§ 确保客人和员工之间的良好互动，和员工之间的良好工作关系
Maintains positive guest and colleague interactions with good working relationships.
财务
Financial
§ 协助达到月度和年度以及个人的销售目标，以达到总的销售目标额
Assists to achieve the monthly and annual personal target contributing to the Sales revenue.
市场营销
Marketing
§ 细心处理销售电话达到既定目标
Carefully plans Sales Calls into defined objectives.
§ 协助开展广泛的竞争者调查，保持对酒店产品的良好认知
Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
§ 通过电话销售、对客合同和书面交流，保证酒店的广泛认知度
Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
§ 开展专业的日常电话销售活动、吸引新客户
Professionally conducts routine telemarketing activities to identify new accounts.
营运
Operational
§ 确保电话销售活动使用了专业的凯悦咨询式销售原则和销售锦囊策略
Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
§ 保持对酒店设施、特色和服务的详细认知
Maintains a detailed knowledge of hotel facilities, features and services.
§ 系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会对销售总监进行报告
Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to Director of Sales.
§ 跟进销售，确认新的销售机会
Follows up sales leads to identify prospect.
§ 达到月度、年度个人目标和本分区的房间天数产出与销售额
Achieves the monthly and annual personal target and the segment target room night production and room revenue.
§ 准备并确保所有的宴会会议订单及时传送给相关部门
Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
§ 协助销售人员，跟进其缺席时所有事务
Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
§ 确保本部门总是可以开展应当的对客服务，根据部门运营手册进行标准严格、长期有效、礼貌待人的服务
Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
人事
Personnel
§ 确保部门所有人员保持对酒店产品、当前促销计划、政策变动的最新认识和适当的内部交流
Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
§ 协助监管销售协调员准时到岗和仪态大方，根据酒店和本部门仪态标准来确保他们正确着装并且保持高标准的个人仪态和卫生
Assists to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 使销售协调员的工作效率最大化，通过合适的培训、教导和知道发展他们的个人技巧和能力
Maximises the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§ 鼓励销售协调员的创新性、认可他们的工作成果，并且对日后工作提出新的挑战
Encourages Sales Coordinator to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持人本品牌理念的实行，示范和加强凯悦的价值观和文化特色
Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 根据员工意见调查的结果支持酒店计划的实行
Supports the action plans as a result of the Employee Opinion Survey.
其他
Other Duties
§ 确保高标准的个人仪态
Ensures high standards of personal presentation and grooming.
§ 执行长期的负责管理态度、积极代表酒店管理层和凯悦国际
Exercises responsible supervisory behaviour at all times and positively representing the hotel management team and Hyatt International.
§ 应对由业界、公司和酒店所产生的销售和营销部的改变
Responds to changes in the Sales & Marketing function as dictated by the industry, company and hotel.
§ 阅读酒店员工手册，理解并遵守酒店规章制度，尤其是有关防火、清洁、健康和安全的政策和程序
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§ 按照要求参加培训课程和会议
Attends training sessions and meetings as and when required.
§ 执行被分派的其他合理职责
Carries out any other reasonable duties and responsibilities as assigned.
