Responsibilities:
1. Maintains a detail record of all incidents (guest or employee), all finding and all other relevant items to the event in either IDR or GIA.
2. Maximizes every opportunity to increase revenue by up selling.
3. Ensures that procedures set with regards to hotel key system is strictly adhering to.
4. Interacts with guests at all opportunity, resolves guest complaints and monitor to ensure to meet guest satisfaction.
5. Ensures all guests is handling quickly and efficiently in all their needs.
6.Ensures the billing for VIP/Attention guest is accurately prepares. Make sure to present when they are leaving.
7. Ensures to collect guest preference before shift ended.
8. Ensures all the rebate (Breakfast/Honor Bar /Room Charge) forms are complete and have Manager singed.
9. Adhere to the specified hygiene and personal appearance standards of the hotel and his/her area.
10. Prepares and follows up on maintenance orders issued.
Requirements:
1. Good Presentation, neat, well groomed.
2. Minimum 1 year as guest service hotel industry.
3. Confident and good communication.
4. Motivator and team builder.
