工作职责：
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we‘re here: to delight our guests, Team Members, and owners alike.
The Analyst, Openings & Operations Support – GC&M reports directly to the Senior Director, Openings & Operations Support – GC&M （whilst working closely with the Senior Manager, Openings － GCM plus the Senior Director, Openings – GC&M）, the incumbent will be responsible for supporting:
A. the opening and integration of all new managed hotels within GC&M; and
B. the implementation of various functional initiatives across the GC&M trading estate
As a pivotal intermediary between Operations, Owners, Development, Technical Services, Brand and other Corporate / Regional Teams, the role will involve the building and deployment of tools and processes that ensure the smooth integration of new assets and new initiatives into the GC&M portfolio.
The role will especially support the myriad of hotel openings related projects in Great China across the Hilton Family of Brands.
This will involve being a key operation representative within a cross functional team that is tasked with the delivery of on－time, on－budget and on－brand hotel openings.
What will I be doing?
As the Analyst, Openings & Operations Support – GC&M, you will be responsible for performing the following tasks to the highest standards:
Openings
• Support of ‘HOTT’ － the checklist management tool serving all cross－functional teams engaged in hotel openings （Operations, Brand, Commercial, Finance, HR and IT）
o Permission and access management
o Training delivery
o Feedback consolidation and product enhancements
• Generation and analytical critique of Openings reporting
o TOD Tracker
o Openings Dashboard
o Post Openings （Trading） Dashboard
o Checklist Rollups
• Management of resources to support hotels in efficiently completing Opening activities
o Adaption of standard operating procedures and best practices from the trading estate
o Creation of additional tools, models and templates as otherwise identified
• Assistance to the creation and delivery of key stakeholder presentations
o Project kick offs
o Owner introductions and readiness updates
o Team Member meetings
• Administration of the Openings Authorization process
• Support to the wider Openings team in their pursuit of assorted strategic projects and initiatives
Operations Support
• Undertaking of ad hoc analyses to identify performance enhancing opportunities for the trading estate
• Engagement with multiple Corporate functions re the introduction, coordination and implementation of sought initiatives by Operations.
• Representation of Operations across the review of such initiatives （pre, during and post deployment）
任职资格：
An Analyst, Openings & Operations Support – GC&M serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• BA / BS / Bachelor‘s Degree
• 2 years comparable work experience
• 2 years of hospitality industry experience
• 2 years of experience in creating and handling of complex analytical data
• Expert in Microsoft Office products including Excel, Word, PowerPoint and Power BI
• Ability to manage a workload which is quite variable in terms of responsibility and complexity
• Detail－oriented, confident problem－solver who is able to operate effectively in a fast－paced and highly matrixed environment
• Proven ability to engage and influence multiple senior leaders through effective communication
• Ability to travel as required
• Diverse and international geographical experience
• Diverse family of brands experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full－service hotels and resorts to extended－stay suites and mid－priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all！
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