The guest service manager shall assist the front office manager in controlling the department's costs, standardizing the department's operating procedures, solving guest complaints and helping guests solve difficult problems and emergencies during their stay, and taking timely remedial measures to maximize the satisfaction of guests and minimize the loss of the hotel.
客户关系经理需协助前厅经理控制部门成本、规范部门操作流程,解决客人投诉并帮助客人解决住店期间的疑难问题及突发状况,及时采取补救措施,使客人最大程度的满意,同时,把酒店的损失降到最低。
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
监督管理员工的日常工作并帮助本岗位员工提高工作技能。
Provide services and information to a guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
通过最有效的途径,向客人尽可能地提最新,最准确的信息。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
维护和保持酒店的良好声誉并且帮助酒店增加整体的收益。