该项目分为三大阶段，如下所述。
第 1
阶段
-
培训：
•在酒店的不同部门轮岗，认识并更深入地了解酒店生态系统以及各酒店部门如何协同合作。
•履行所分配的轮岗岗位的相关职责，参加并完成胜任该轮岗岗位所需的培训。
•与指导人员及导师建立良好关系，开始正式的学习之旅。
第 2
阶段
-
专业发展：
•积极广泛地涉猎专业领域事务，包括全面参与及履行工作职能，了解期望的服务行为及部门间的联系，利用报告对数据进行分析，把握趋势并推荐具有前瞻性的解决方案，以及参加分配的与该工作相关的在线和/或其他培训课程。
•承担起直属经理的职责，保证团队指导工作的日常委派，参与团队成员的面试、招聘和培训，评估工作成果并给予反馈。
•检查、交付并展示项目成果，以证明具备胜任经理职务的能力。
•参加非正式谈话，为绩效评估提供支持。
第 3
阶段
-
针对性发展：
•在指导人员与导师的支持下，深入专业领域学习，并制定计划以启动量身定制的“发展体验”计划。
我们对您的要求
•对人、对服务和对酒店业拥有热情
•对富有挑战性的加速培养计划感到兴奋
•对学习及快速成长具有强烈渴望
•拥有卓越的领导力潜能以及关系构建能力
•能够自信地交流，具有上进心、主动务实并且善于应对挑战
•对于酒店运营（从规划宾客体验到了解营收驱动因素）感兴趣
•具备一定的英语表达能力（包括口语和书面语）
•您必须有资格在当地工作（拥有居住许可证或护照）
• 拥有大学学历，并具备至少6个月的酒店业工作/实习经验(主管经验将获优先考虑)
The
program consists of the 3 Phases described below.
Phase
1 - Onboard:
•Rotate through different hotel
departments to gain perspective and a broader understanding of the hotel
eco-system and how all the hotel departments work together.
•Perform the duties required of them for
the assigned rotational position and attend and complete any training as
required for the assigned rotational position.
•Start both Coaching and Mentoring
relationship as well as commence the formal learning pathway
Phase
2 - Specialisation:
•Gain extensive exposure pertinent to
their area(s) of specialisation,
including complete involvement and performance of job functions, understanding
expected service behaviours and
interdepartmental connections, using reports to analyze data, identify trends
and recommend proactive solutions, and attend online and/or other training
courses as assigned relevant to the job.
•Assume line manager responsibilities
ensuring the daily delegation of the direct work of a team, participate in
interviewing, hiring, and training team members, evaluate work output and give
feedback.
•Scope, delivery and present a project
outcome to demonstrate readiness to operate at a manager level.
•Participate in programme
performance ‘check ins’ to support performance evaluations.
Phase
3 (Develop):
•Continue in area of Specialization and
make a plan to activate the tailored Development Experiences plan using the
support of Coach and Mentor relationships.
What we need from you
•A clear passion for people, service and
hospitality
•Excited by a challenging accelerated programme
pathway
•Strong desire to learn and grow fast
•Exceptional leadership potential and
skilled in building relationships
•Can communicate confidently and are
naturally proactive, show initiative and thrive on a challenge
•Interested in how a hotel works from
planning a guest experience to understanding revenue drivers
•Possess basic level of English language
(written and spoken)
•You’ll have the right to work – residency
permit or passport
•Have a hospitality degree from college or
bachelor’s degree and 6 months hospitality experience including internship
(supervisory preferred)
