【职位描述】
Primary Responsibilities主要职责
• Consistently offer professional, friendly and warm service
• Follow Fairmont Gold policies, procedures and service standards
• Have full knowledge of the Menu, Beverage lists in your Fairmont Gold and all other special promotions taking place in the hotel
• Knowledge of all menu items, garnishes, contents and preparation methods.
• To be able to answer any Guest questions about menu items in an informative and helpful way
• Demonstrate Fairmont’s Service Plus Standards in all interactions
• Always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
• Understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• Understand each service station and all side duties assigned to that station
• Attend daily briefing and monthly meetings to continually improve the Guests experience
• Understand how to operate all the equipment used in the Fairmont Gold
• Fully understand and follow the hotel’s recycling program and procedures
• Actively participate in all health and safety procedures for Fairmont Gold and the entire hotel
• Follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Fairmont Gold
• Follow Hotel’s telephone etiquette standards
• Follow Occupational Health & Safety regulations
• Adherence to Fairmont’s Code of Ethics
• 始终如一地提供专业、友好和周到的服务。
• 遵循费尔蒙金尊酒廊的政策、程序和服务标准。
• 全面了解费尔蒙特金尊酒廊的菜单、饮料清单以及酒店内所有其他特别促销活动。
• 了解所有菜式、配菜、内容和制作方法。
• 能够提供有用的答案来回答客人关于菜单项的任何问题。
• 在所有互动中展示费尔蒙的Service Plus标准。
• 如果出现服务失误，第一时间采取纠正措施，确保所有解决方案超出客人预期。
• 了解交接班报告内容，了解非现金/现金交易以及将备用金存入保险箱和从保险箱取出的程序。
• 了解每个部门及其职责。
• 参加每日例会和月度会议，不断改善客人体验。
• 了解如何操作费尔蒙金尊酒廊使用的所有设备。
• 充分理解并遵守酒店的环保计划和程序。
• 积极参与费尔蒙金尊酒廊和整个酒店的所有健康和安全程序。
• 处理食品和饮料时，遵守所有安全和卫生政策。
• 为了提供的全面优质服务，遵从并执行经理与费尔蒙金尊酒廊有关的其他职责的要求。
• 遵循酒店的电话礼仪标准。
• 遵循职业健康和安全规定。
• 遵循费尔蒙特的道德规范 。
Knowledge and Experience知识和经验
• Previous service experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proficient in the English language (verbal & written), second language is an asset
• Must be flexible in terms of working hours
• International hotels experience in relevant position, 5-star hotels experience an asset
• 有工作经验者优先。
• 优秀的沟通和组织技能。
• 较强的人际关系和解决问题的能力。
• 高度负责且可靠。
• 能够在高压的环境下进行高效工作。
• 能够融入团队并与同事协同工作的能力。
• 能够随时注意到客人需求，始终保持冷静和礼貌。
• 精通英语（口头和书面），会第二语言者优先。
• 能够适应灵活的工作时间。
• 国际酒店相关工作经验，五星级酒店经验优先。。
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21,
2016.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
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