MAJOR FUNCTION 主要功能 :
Responsible to the management of leading the servers to ensure guest satisfaction by delivery a prompt, courteous, and accurate service. Greet the guests and serve with Marriott standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Perform an aggressive hospitality through positive behavior to both guest and fellow associates. Maintain a professional appearance and keep a clean sparkling dining room at all times.
负责引导管理服务生，通过快捷,礼貌和准确的服务确保客人的满意度。以万豪亲切和专业的方式接待并服务客人。以积极友好的形象同时面对客人及员工.保持专业形象和一个始终干净明亮的餐厅。
SPECIFIC DUTIES 工作任務 :
OPERATIONS 运营
1. Open and close shift in accordance with the manager checklist.
按照经理的安排表来开始和结束一天的营运。
2. Work with servers in assigned stations to ensure complete guest satisfaction.
与员工一起为客人服务，从而达到客户满意度。
3. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
在营运前进行岗位检查，包括桌椅的清洁，盐罐，胡椒罐，糖罐，烟灰缸，花，台灯，餐具，玻璃器皿的摆放是否正确整齐。
4. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动，来寻找和征求反馈。
5. Train, maintain and enforce all Marriott service standards using use records, menus, and appropriate reference materials.
在部门中，培训、维持和执行所有万豪的服务标准。
6. Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.
执行万豪规范的饮料配方，并进行展示，以确保给客人提供的饮料具有一贯的品质。
7. Properly execute revenue and check control procedures on shift.
在班次上正确执行收入和账单控制程序。
8. Handle daily associate relations (i.e. scheduling, time adjustments).
处理日常员工的协作关系（例如：时间调整）。
9. Maintain a safe & sanitary work environment for all associate & guests.
为所有的员工和客人建立一个安全及卫生的工作环境。
10. Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
为餐厅营运提供尽可能的帮助（例如：工作时间表，楼层安排，预定）。
11. Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
为例如电话服务、最后一分钟预定、或其他每天可能发生的问题找到解决方案。
12. Conduct taste panels and menu classes on a daily basis for restaurant.
主持餐厅每天的试菜和菜单培训课程。
13. Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
确保在餐厅营运时，在各自的岗位上，协助服务员或领位员，使客人满意。
14. Ensure that only a quality product is served.
确保服务的食品和饮料有质量保证。
15. Ensure all side work is done on a daily basis.
确保完成每天基本工作。
16. Maintain proper associate uniform standards.
保持员工制服的标准。
17. Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
管理一个有效的工程维护及保养程序，通过使用工作指令和检查。
18. Understand & teach empowerment principles to ensure guest satisfaction.
理解和教导授权原则，以确保客人的满意度。
19. Exercise station rotation to ensure stations are distributed fairly.
运用岗位的轮换制，来确保工作安排的合理性。
20. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
意识到所有万豪客户奖励计划和正确的会议程序与他们有关。
21. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
综上所述，领班要以身作责来激励我们的员工取得成功。
HUMAN RESOURCES人力资源
1. Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.
通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。
2. Encourage problem solving by associates through proper training and empowerment.
通过所有可能的培训和授权来激励员工解决问题的热情。
3. Establish effective communication with associates to gain their trust and respect.
和员工建立有效的沟通，以争取他们的信任和尊重。
4. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
根据万豪公平对待的政策，建立公平和一致的辅导及纪律处罚程序。
5. Attend restaurant associate meetings or other meetings which related to work assignment.
参加餐厅员工会议或其它与工作任务有关的会议。
ADMINISTRATIVE 行政
1. Communicate directly and/or through the use of the logbook to next shift supervisor or manager.
直接或通过日志本与下一班次的主管或经理进行沟通。
2. Identify and recommend incentive programs, new ideas, and methods of operation.
确定并推荐奖励项目，新的主意和方法进行运作。
3. Promote positive inter-department relations.
积极推动部门与部门之间的关系。
4. Perform any reasonable request made of management which is not life threatening or against the law.
作出的任何管理上的要求不能危及生命或触犯法律。
5. Implement and follow through all bookings of restaurant parties and effectively communicate to all managers.
实施和落实所有餐厅预订并与其他所有经理有效沟通。
6. Assist in the development and implementation of the marketing plan of assigned outlets.
协助制定和执行营销计划的分配渠道。
