About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
关于职位：
Under the guidance and supervision of the Director of Commercial and Director of Catering and Sales or any assigned Manager, Sales Executive is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book an individual reservation into the hotel. To prospect and sell individual accounts on behalf of the hotel in accordance with the objectives established in the Marketing Plan. To ensure that quotas are met. To ensure that sales activities, top accounts and bookings are focused to yield maximum revenue per available room.
在商务总监，销售及宴会销售总监或其他指定经理的指导和监督下，销售主任负责酒店产品的销售工作，并为客户打造以关系维护为导向的服务体验，承接散客预订业务。根据营销计划确定的目标，代表酒店开拓和销售个人客户。确保完成配额。确保销售活动、顶级客户和预订集中在每间可用客房的最大收益上。
What you will do:
岗位职责：
• The ability to aggressively pursue and evaluate, solicit, sell and confirm business as required to meet individual goals and profitability.
• 有能力根据需要积极追踪、评估、招揽、销售和确认业务，以实现个人目标及利润率。
• The ability to make telephone and personal sales calls on accounts. Follow up promptly with appropriate action to support telephone and personal sales calls.
• 能够对客户进行电话和个人销售拜访。及时跟进，采取适当行动支持电话和个人销售拜访。
• The ability to negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.
• 有能力与客户谈判，在满足客户需求的同时实现最大的收入/利润潜力。
• The ability to sell all hotel products and services.
• 能够销售所有酒店产品和服务。
• Maintain good business relationship with all producers.
• 与所有重点客户保持良好的业务关系。
• Maintain existing business and develop new accounts.
• 维护现有业务并开发新客户。
• Manage customer database list and ensure it updated constantly.
• 管理客户数据库列表并确保其不断更新。
• The ability to maintain an effective plan of correspondence.
• 能够保持有效的对客沟通。
• The ability to follow-up on progress of booked business and key account performance.
• 跟踪已预订业务的进展情况和关键客户的业绩表现。
• The ability to participate in sales meetings and report on a weekly basis against plan/goal.
• 参加销售会议，每周对照计划/目标进行报告。
• The ability to utilize property business data to assist in achieving personal and property goals and objectives.
• 利用酒店相关数据，协助实现个人目标和酒店目标。
• The ability to treat active selling, solicitation and business development as #1 job priority.
• 能够将积极销售、招揽和业务开发作为工作的第一要务。
• The ability to write clear effective sales correspondence.
• 能够撰写清晰有效的销售邮件。
• The ability to develop and utilize proper selling skills.
• 培养和运用适当销售技巧的能力。
• The ability to coordinate with other Department Heads to ensure quality of guest satisfaction.
• 有能力与其他部门主管协调，确保客人满意的质量。
• The ability to keep supervisors promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken where appropriate.
• 能够及时、全面地向上司通报他/她注意到的所有问题或不寻常的重要事项，以便在适当时迅速采取纠正措施。
What you bring:
岗位要求：
• Preferably in luxury hotel brand.
• 有豪华酒店经验优先。
• Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
• 冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。
• Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
• 有操作计算机设备的知识或能力，包括文字处理和电子表格软件。
• Logic, eye for details, approachable and willing to help.
• 逻辑性强、注重细节、平易近人及乐于帮助他人。
• Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures.
• 具备四季文化和核心标准、政策以及标准操作程序的工作知识。
• Requires reading, writing and oral proficiency in the English and Chinese language.
• 具备英语和中文的阅读、写作和口语能力。
• Has a positive attitude with a generous and uplifting team approach.
• 具有积极的态度和慷慨、令人振奋的团队精神。
What we offer:
福利待遇：
• Competitive Salary, wages and benefits
• 具有竞争力的薪资及福利体系
• Excellent Training and Development opportunities
• 完善的培训与发展机会
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 全球四季酒店及度假村的免费住宿礼遇。
• Complimentary Dry Cleaning for Employee Uniforms
• 员工制服免费干洗服务
• Complimentary Employee Meals
• 免费员工工作餐
• Employee activities
• 丰富多彩的员工活动
Schedule & Hours:
工作时间安排：
• This is a full-time position
• 这是一个全职职位。
• The working hours will primarily be daytime, during weekdays and weekends.
• 工作时间主要是在白天，包括工作日和周末。
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