To do whatever it takes
to provide exceptional service for our customers and to strive for excellence
to achieve customer satisfaction.
无论做什么,都是为了向客人提供优良的服务,使顾客满意。
To adhere to the three
steps of service to all our guests:
为顾客服务的三个步骤:
A warm and sincere
greeting. Use the guest name, if and when possible.
真诚热情的问候,尽可能使用顾客的名字。
Anticipation and
compliance with guest needs.
预测并满足顾客的需要。
Fond farewell. Give them
a warm good-bye and use their name, if and when possible
礼貌的道别,尽可能使用顾客的名字和他们说再见。
To administer the day to day
operations of the restaurant outlet in such a manner as to maximize revenues
and minimize costs with particular attention to complete guest satisfaction,
associate welfare, and profit margins.
负责餐厅每天的运营,努力降低成本、提高收入、特别是要使顾客满意、员工满意和使利润最大化。