Primary Responsibilities 主要职责
·Implement and improve standard operating procedures.
·Maintain a high standard of service skills and skills.
·Assist in organizing special events and recommending special promotion.
·Familiar with product knowledge.
·Ensure that all goods storage areas are kept in order and clean.
·Perform other relevant duties and special tasks assigned.
·执行和改进标准操作流程。
·保持高标准的服务技能和技巧。
·协助组织特殊事件和推荐特色推广。
·熟知产品知识。
·保证所有的物品存放区域保持井然有序且干净卫生。
·履行其它相关职责和指派的特殊任务。
Knowledge and Experience 知识和经验
·Minimum 10-12 months cumulative experience in hospitality/customer service, or in specific chosen area
·College or Bachelor (i.e. diploma, degree) in Hospitality or Business an asset, but all candidates are considered
·Desire to advance hospitality career, with strong ability, engagement, and motivation
·Agile and works well in fast-paced environments, willing to learn and commit to a role
·Excellent communication skills in English (+other language requirements, as applicable)
·至少累计10-12个月的酒店行业/服务行业的实习经历
·酒店管理或者相关专业的大专、本科学历,对酒店行业感兴趣的其他专业亦可考虑
·渴望在酒店行业发展职业,有足够强的能力、意愿和积极性
·应变能力强,适应快节奏的环境,愿意不断学习并且坚持
·出色的英语沟通能力(学习二外者更佳)
PRIMEOBJECTIVEs
主要任务
Reception
according to the restaurant quality and service standards
根据餐厅的标准和定位档次提供细致到位的接待服务
Ontime on duty with clean unifor
ms and pay attention to personal hygiene
按时到岗工作,保持干净整洁的工作服,注意并保持良好的个人卫生
Basic make-up to complement the appearance,avoid heavy, thick overly made up appearance.
基本的化妆以体现美丽得体的外貌,避免过度的浓妆。
Keep the reception area always clean and tidy.
时刻注意并保持前台区域整洁干净
Maintainingstandards
during the service time.
始终保持餐厅的高标准服务
Bepositive and proactive towards guests, superiors and colle
a
gues !
积极主动对客服务,与上级和同事积极主动配合
Seriously and accurately take guest`s reservation
认真准确的接受客人的预定
Be familiar with restaurant information, can timelyand accurately answer guest`s question.
熟悉餐厅信息,可及时准确回答客人问题
Actively attend
restaurant training
积极参加餐厅培训
Main
duties
and
responsibilities:
工作内容和职责
Checkemail,log book and telecord
查看
EMAIL
,日志和电话记录
Answertelephone,taking reservation with courteous language.
接听电话,接受客人的预定并使用礼貌语言
Greetand seat the guests always with a small.
问候迎接客人,为客人领位,并保持微笑
Communicate with the
superiors and colle
a
gues
regarding any problems with service.
积极主动与上级和同事沟通关于对客服务的任何问题
Take care of the
cleanliness
of the receptionarea.
注意前台区域的卫生清洁
Present bill to guests and close the check,do cashingup after service.
为客人递送账单和结账,营业结束后负责收银结算
Sending off our guests,assist with their belongings
送走客人并协助客人随身物品
Other works from
superiors
manager and daily plan.
上级经理安排的其他工作和每日计划
Keep team works
保持团队工作