Job Summary岗位概述：
Develop and execute commercial strategies that align with company goals and market opportunities. Oversee sales teams to drive revenue growth, set targets, and evaluate performance. Conduct market research to identify trends, customer needs, and competitive landscape. Manage budgets for commercial initiatives, ensuring effective allocation of resources. Work closely with sales，marketing, Revenue and reservation and other departments to ensure cohesive strategies. Build and maintain relationships with key stakeholders. Analyze sales data and KPIs to assess performance and inform strategic decisions. Lead, mentor, and develop commercial teams, fostering a culture of high performance and accountability for all hotels under owner company.
制定并执行与公司目标和市场机会相一致的商业战略。监督销售团队推动收入增长，设定目标并评估绩效。进行市场调研，以确定趋势、客户需求和竞争格局。管理商业计划的预算，确保资源的有效分配。与客房销售、宴会销售、市场传讯、收益预定和其他部门密切合作，确保战略连贯一致。与客户关键利益相关者建立和维护关系。分析销售数据和关键绩效指标，以评估绩效并为战略决策提供信息。领导、指导和发展集团旗下酒店的商业团队，培养高绩效和责任制的文化。
Major Duties & Responsibilities职责义务
1. Management Responsibility 管理职责
a) Conduct daily meetings and briefings with Banquet Sales and Events Managers, Director of Revenue Management, and Director of Public Relations and Marketing to discuss direction and implementation, except on a daily basis.
与宴会活动销售经理、收益总监、公关和市场营销进行日常会议和简报，讨论方向和实施，日常工作除外。
b) Record profiles of all past, present and potential clients, and develop and implement client assumptions to achieve client goals for each hotel.
记录所有过去、现在和潜在客户的资料，制定并实施客户的设想，以实现各个酒店的客户目标。
c) Prepare and submit to the General Manager a tentative monthly schedule for each hotel, to record sales and other related activities for the previous month.
准备并提交给总经理每家酒店的初步的月度计划，记录上个月的销售和其他相关活动。
Provide ongoing sales guidance to subordinates by implementing a joint calling program and providing a) guidance and direction on customer meetings and the development and implementation of action plans.
为下属提供持续的销售指导，通过实施联合拜访计划，指导和指导客户会议，制定和实施行动计划。
b) Assign a new Regional sales manager in the Shanghai office to conduct at least one online meeting per week and provide guidance on sales and promotions to ensure clear implementation and understanding of content.
创建区域销售办（例如上海），每周至少进行一次网络会议，并对销售和促销进行指导，确保内容清晰，并被理解和执行。
c) Collect monthly, quarterly, semi-annual and annual sales statistics for the department and report on the results, including trend analysis of forecast values, and enforce the implementation of action plans with the sales manager.
收集部门月度、季度、半年度和年度销售统计数据，并汇报结果，包括预测值的趋势分析，与销售经理一起执行行动计划。
Prepare the annual budget for each hotel sales department and analyze variances on a monthly basis toa) manage new strategies and implement changes.
为每家酒店销售部准备年度预算，每月分析差异，以管理新策略并实施变更。
b) Prepare a preliminary monthly and monthly plan to track all sales and other related activities for the upcoming month.
准备初步的月度计划，跟踪下一个月的所有销售和其他相关活动。
c) Conduct a joint calling program and provide ongoing sales leadership to subordinates by providing guidance and direction on customer calls and action plans, new development plans and also execution.
进行联合拜访计划，并提供客户拜访和行动计划，新发展计划和执行方面的指导和方向，为下属提供持续的销售领导。
d) Separately and clearly analyze the sales performance of each sales system (Rooms, Banquets, Weddings) and sales staff to confirm direction and establish and implement detailed action plans for the next fiscal year.
分别清晰分析各销售系统（客房、宴会、婚礼）及销售人员的销售业绩，确定方向，制定并实施下一会计年度的详细行动计划。
1. Labor Management Responsibilities劳动管理职责
a) The Department is committed to creating and providing a workplace free of discrimination, harassment and victimization for employees both inside and outside the Department. Handle complaints of harassment and discrimination promptly and confidentially, and assist in resolving the matter by first making a detailed report to the Director of Human Resources.
本部门致力于为本部门内外的员工创造和提供一个没有歧视、骚扰和受害的工作场所。及时、保密地处理骚扰和歧视投诉，并首先向人力资源总监提交详细报告来协助解决问题。
b) Treat customers and employees of all cultural backgrounds with respect and sensitivity. Identify and address issues that may lead to cross-cultural conflict or misunderstanding.
以尊重和谨慎的态度对待不同文化背景的顾客和员工。识别并解决可能导致跨文化冲突或误解的问题。
a) Train employees within the department to improve their skills, respond to specific requests and ensure that the department improves its operations.
对部门内员工进行培训，提高其技能，响应特定要求，确保部门改进其运作。
1. Guest Service Responsibility 客户服务职责
a) It is our duty and responsibility to maintain good relations with all customers, to thoroughly pursue their needs and desires, and to provide them with outstanding satisfaction.
与所有客户保持良好的关系，彻底追求他们的需求和愿望，并为他们提供卓越的满意度是我们的义务和责任。
2. Technical Responsibility技术职责
a) The Commercial Manager must understand and be familiar with each hotel's current IT trends, directions, etc. and data processing systems.
必须了解并熟悉各家酒店当前的电子软件趋势、方向等以及数据处理系统。
a) Train employees within the department to improve their skills, respond to specific requests and ensure that the department improves its operations.
对部门内员工进行培训，提高其技能，响应特定要求，确保部门改进其运作。
1. Guest Service Responsibility 客户服务职责
a) It is our duty and responsibility to maintain good relations with all customers, to thoroughly pursue their needs and desires, and to provide them with outstanding satisfaction.
与所有客户保持良好的关系，彻底追求他们的需求和愿望，并为他们提供卓越的满意度是我们的义务和责任。
2. Technical Responsibility技术职责
a) The Commercial Manager must understand and be familiar with each hotel's current IT trends, directions, etc. and data processing systems.
必须了解并熟悉各家酒店当前的电子软件趋势、方向等以及数据处理系统。
1. Commercial Responsibility商务职责
a) The Commercial Manager must be familiar with the operations of each hotel, especially in the major departments (Front Office, Housekeeping, Food and Beverage, Banquets, etc.).
必须熟悉各家酒店的运作，特别是主要部门（前厅、客房部、餐饮、宴会等）。
b) Carefully monitor the competition (location, prices, services offered on a regular basis, quarterly or more often if necessary).
仔细监控竞争（地点、价格、定期、季度或更频繁地提供的服务）。
c) Promote and obtain information about the hotel as often as possible through entertaining, conducting, site visits, hotel presentations, etc.
尽可能多地通过招待、指导、实地考察、酒店介绍等方式宣传和获取酒店信息。
1. Related Pre-Opening Operations 相关开业前工作
a) Participate in matters in line with the pre-opening of the hotel and actively implement possible advice and matters under the direction of the General Manager to prepare for the new opening of the hotel.
参与酒店开业前的相关事宜，在总经理的指导下积极落实可能的建议和事项，为酒店的新开业做准备。
b) Set a milestone major schedule, understand the overall timeline for each hotel opening operation, and ensure that it is thoroughly implemented.
制定里程碑主要日程，了解各家酒店开业运营的整体时间表，并确保彻底实施。
c) Participate in important meetings of the opening preparation office convened by the Owner company.
参加业主公司召开的重点开业筹备办公室会议。
d) The new hotel will set up a manual for solidarity and implementation of the cluster system in each dept and submit it to the General Manager.
新酒店将制定各部门集群系统的团结与实施手册，并提交总经理。
e) Maintain maximum cooperation with each Director in each dept to ensure coordination and execution.
与各部门的总监保持最大合作，以确保协调和执行。
a) Ensure the purchase and secure arrival of purchased items with each department head in preparation for HOE (hotel operation equipment) prior to the hotel opening, including reconfirmation and reporting of any inadequacies and figures.
和各部门负责人一起确保所需物品的采购与安全收货，准备酒店开业前的酒店运营设备（HOE），再次确认和报告任何不足之处及数据。
b) Understand the recruitment quotas and number of working staff in according to the positions to be hired in order to secure human resources, and report to the general manager for approval, including the number of staff members to be hired in the general framework.
根据招聘的职位了解招聘配额和员工数量，以确保在人力资源方面得以保障，并向总经理报告以获得批准，包括在总体框架内需要要招聘的员工人数。
c) Perform all other tasks requested by the General Manager, such as implementation of the pre-opening office of the hotel.
执行总经理要求的所有其他任务，例如建立酒店的开业筹备办公室。
1. Other Responsibilities 其他职责
a) Establish good relationships with all departments/areas of the hotel to understand the marketing program and customer/guest wants, needs and expectations.
与酒店各部门/区域建立良好的关系，以了解市场营销计划和客户/客人的需求和期望。
b) Communicate and strive to understand the hotel's brand philosophy internally and externally.
在内部和外部沟通并努力理解酒店的品牌理念。
c) Propose open communication with the General Manager and implement a close working relationship, receiving much guidance and advice from a sales perspective.
建议与总经理进行开诚布公的沟通，建立密切的工作关系，从销售角度接受大量指导和建议。
d) Your Job Description (JD) will be updated based on your needs. Approve the latest JD.
您的职位描述（JD）将根据您的需求进行更新。审批最新的JD。
Job Knowledge / Skill:
a) A high energy level and a passion for achieving results.
b) Strong Leadership skills in managing teams to drive for results.
c) Ability to manage in a competitive environment.
d) Ability to manage complex relationships.
e) A passion for delivering superior results.
专业及技能 :
1) 具有充沛的精力和实现目标的的热情。
2) 拥有带领团队实现目标的领导技能。
3) 具有在竞争的环境中的管理能力。
4) 具有管理复杂关系的能力。
5) 拥有创造最佳成绩的热情。
Education:
Degree in Hotel Administration, Business Administration
教育水平：
具有酒店管理，商业管理学位。
Experience:
a) 3
years or more of relevant work experience on DOC.
工作经验：
1) 3年以上DOC相关工作经验。
Additional Skill required:
a) Intelligence Quotient & Emotional Quotient .
b) Adaptability.
c) Communication Skill Ability.
d) English communication ability.
e) Another Leadership.
f) Another Initiatively.
g) Strong Relationship.
h) Work knowledge.
i) Solve the problem.
j) Ability for organize and train.
k) Great coordinate & communication skill.
l) Gentle behavior.
m) Perfectionism.
n) Oriented detail mind.
o) Respect internal and external guest equally.
p) Willingness to help others.
q) Grace and elegant presentation.
r) Sincere and consideration.
s) Ability to organize.
t) Cooperativeness.
其它技能要求：
1) 智商和情商。
2) 适应性强。
3) 沟通能力。
4) 英语交流能力。
5) 另一种领导力。
6) 另一个倡议。
7) 人际关系。
8) 工作知识。
9) 解决问题。
10) 组织和培训能力。
11) 出色的协调和沟通能力。
12) 行为沉稳。
13) 完美主义。
14) 注重细节。
15) 平等尊重内外部客人。
16) 愿意帮助他人。
17) 优雅端庄。
18) 真诚体贴。
19) 组织能力。
20) 合作能力。
No. of Position Available: 1
职位人数：1
Gender: male or female
性别：不限
Shift Work Required: Yes and according to business need.
是否要求轮班：根据工作需要适时轮班
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