· 为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
· Being attentive to guest requests
· 周到的满足客人要求。
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
· 陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
· Take telephone bookings and document in the Reservation book according to restaurant standards
· 接听电话订位并按餐厅的规范在预订冊上记录。
· Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.
· 在规定的电话铃响数范围内接听电话。高效专业的处理多通同时来电。
· Close checks to correct guest’s room account.
· 将帐单挂到正确的房帐上。
· Train new staff in brand standards
· 按集团品牌服务标准培训新员工。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
· 周到的为客人服务,并尽可能解决客人的投诉,向上级报告所有事件。
· Assist with cellar operations
· 協助酒窖的工作
· Assist with the preparation of an outlet for service including:
· 协助餐厅的服务准备工作:
· Cleaning of equipment
· 分类和存储设备
· Cleaning and maintaining glassware for service
· 清洁并保持玻璃器皿的清洁以备使用
· Cleaning and maintain flatware for service
· 清洁并保持餐具的清洁以备使用
· Cleaning and maintain china for service
· 清洁并保持瓷器的清洁以备使用
· o Preparing buffet service
· 准备自助餐台
· o Preparing service equipment and materials
· 准备服务设备和材料
· o Assisting with table preparation
· 协助餐台的准备工作
· Maintain detailed knowledge of menu, including daily specials
· 对菜单有具体的了解,包括每日特价。
· Ensure tables are cleared quietly and efficiently
· 确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe manner to minimize breakages
· 安全的举餐盘使破损将到最低。
· Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures
· 按照酒店的规章制度专业的处理询问,结账和付款。
· Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total
· 确保每班结束时总账,余款和计算机的总数等所有的账目平账。
· Complete dockets accurately and clearly
· 准确和清楚的填写收据。
· Maintain current information on all general activities of the hotel
· 了解当前酒店所有的活动。
· Establishes and maintains effective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates in training sessions as scheduled
· 参加和参与计划好的培训课程。
· Other reasonable Ad hoc tasks assigned by supervisor
· 其他由主管分配的合理任务
Duties and Responsibilities
工作职责
Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
按照部门的规范和程序提供高标准的餐饮服务。
Communicates to his/hersuperior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
Attends and participates indaily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
Attends and participates intraining sessions as scheduled
参加和参与计划好的培训课程。
RequiredSkills
技能要求
Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.
完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Alcohol awareness certification and/or food servicepermit or valid health/food handler card as required by local governmentagency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
Duties and Responsibilities
工作职责
Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
按照部门的规范和程序提供高标准的餐饮服务。
Communicates to his/hersuperior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
Attends and participates indaily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
Attends and participates intraining sessions as scheduled
参加和参与计划好的培训课程。
RequiredSkills –
技能要求
Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.
完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Alcohol awareness certification and/or food servicepermit or valid health/food handler card as required by local governmentagency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证
。
Able to read and write English
能够读写英语。