· According to the work needs, design and organize the room attendant training and meeting, improve work efficiency and service quality.
· 根据与工作需要,设计并组织楼层服务员培训和会议,提高工作效率,提升服务质量
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
· 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要,可直接采取纠正措施
· Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 :
Bedroom service
臥室服务
Bathroom service
卫生间服务
Valet service
洗衣服务
Cleaning service
清洁服务
Linen maintenance
布巾维护
Job Overview: Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants and PA attendants, ensuring that all procedures are completed to the hotels standards.
Assist where necessary to ensure optimum service to guests.
工作概况:督导培训员工,安排客房部员工的工作并检查其工作质量和工作表现,包括客房服务员,夜床服务员及公共区域服务员,确保员工遵循酒店规章制度,达到酒店标准,必要时为客人提供合适的服务。
1、Ensure the comfort andsafety of guests by providing room attendant everything necessary for smoothhousekeeping operation. Responsible to supervise the activities of the floor talentmaintain up to standard cleanliness of rooms, corridors and service areas.Responsible for reporting to Floor Manager when first line talent misconductand recommend corrective actions.
为客房服务员提供必要的支持以保证客房部的正常运行,确保客人感到舒适及安全以及。负责监督楼层人才工作以使客房、走廊及服务区的清洁达到标准。当一线人才行为不当时应向楼层经理报告并提出改进方法。
2、To document all daily activities and events such asguest complaints and habits in the logbook.
记录日常所有的活动,例如客人的投诉和喜好等。
3、To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
4、To check on the standard of "Turn down services".
中班主管检查夜床服务是否符合标准。
5、To ensure the cleanliness of guestrooms, and ensure maximum guestsatisfaction, adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁,同时保证客人最大程度的满意。
6、To perform secondary duties as assigned by the Executive Housekeeper.And Assistant Executive Housekeeper.
执行行政管家及行政副管家所分配的其它次要的任务。
7、Record daily events in the logbook and follow up on previous informationreported by outgoing supervisor daily.
记录日常事件并继续向下一班主管的做好交班。