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  • 上海-长宁区 | 2年以上 | 大专

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 领导好
    • 技能培训
    • 提供工作餐
    • 可住宿
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    In charge of Front Office operation by shift, including guest complaints handling 负责前厅部的值班工作,包括客人投诉的处理宾客关系 Note and coordinate compliance with guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all guests by the appropriate department. 记录并协调各部门满足客户的需求及个人喜好,确保各相关部门对客户充分地认知,根据客户的喜好提供个性化服务 Protect and enhance the Guest Relation process and the guest experience. 确保优质的宾客关系及宾客的入住的体验 Establish a positive relationship with all guests while maintaining a professional and attentive manner. 时刻保持专业及专注的态度,与客户建立良好的宾客关系 Ensure property pre-arrival report is used to assist in leading the department 熟练掌握电脑软件应用知识,确保录入宾客资料信息正确,比如:宾客的喜好(包括本地宾客,内地宾客,海外宾客),兴趣,住店期间的活动,及其他事件 1.至少2年前台工作经验及至少2年以上主管经验。 2.具有好的沟通能力和对客服务的技巧。 3.具备良好的领导能力。 4.大专以上学历,流利的英文和中文沟通能力。 1.Minimum 2 years Front Desk experience with at least 2 years of Front Desk Supervisory experience. 2.Demonstrated excellent communication and hospitality skills. 3.Demonstrated leadership qualities. 4.Minimum graduated from College.Fluently in English and Mandarin to communicate.
  • 上海-长宁区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 领导好
    • 技能培训
    • 提供工作餐
    • 可住宿
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    岗位职责: 完成夜班经理需要做的report 处理夜班临时发生的case 工作积极主动性高 有抗压能力 服从领导安排的其他工作
  • 值班经理

    1万-1.5万
    上海 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 补充医疗保险
    • 带薪年假
    • 年终奖金
    • 员工宿舍
    • 员工体检
    • 节日礼物
    • 免费工作餐
    • 员工健身房
    • 员工生日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    【岗位职责】 1、负责协调和督促各部门做好的各种工作。 2、代表酒店接待和迎送到离店的重要宾客,检查有关部门做好服务工作。 3、负责酒店的质量管理工作。 4、编写“工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果。 5、协调各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。 【职位描述】 1、有同岗位工作经验。 2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。 3、熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。 4、熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。 5、具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。 6、会撰写本职范围内的应用文,语言清晰。 7、能用英文与宾客流利交流。 【其他福利】 1、工资调整:酒店将根据业绩和提升情况进行工资调整 2、 百分之一服务费奖金:具体金额根据酒店营运状况而定 3、 年终奖:酒店将根据公司业绩及员工绩效制定年终奖方案 4、 酒店将根据政府的规定为您缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险和住房公积金 5、为了给您与您的家属提供更好的保障,酒店将为您与您的家属购买补充医疗保险 6、您产生的门急诊医疗费用,赔付比例为75%(含乙类);住院医疗费用,赔付比例为100%(含乙类) 7、您的连带配偶和子女产生的门急诊医疗和住院医疗,赔付比例为50%(含乙类) 8、您的年假天数:15个工作日,每服务满1年增加1天,最多不超过20个工作日 9、每个公历年将享有的带薪病假天数:9天 10、法定假日天数:11天 11、每年享受一次在全球的任一家半岛酒店为期3晚的免费住宿,参考当时出租率或其他限制
  • 上海-普陀区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 岗位晋升
    • 人性化管理
    • 领导亲切
    • 环境舒适
    • 管理规范
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    • 投递简历
    【岗位职责】 1、协助前厅部经理负责前台运作。 2、夜班期间负责整个前台的正常运作。 3、要负责处理宾客的问题和投诉。 4、负责酒店前台夜晚的全面工作事宜及领导安排的相关工作。 5、向其它班次协调交班记录上需要沟通的事项。 【岗位要求】 1、大专以上学历,有同岗位工作经验1年以上。 2、具备较强的英文听说读写能力。 3、善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。 4、注重细节,工作有责任心,敢于承担责任,执行力较强。 5、有上进心和良好的学习能力和抗压能力。
  • 上海 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 管理规范
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    管理迎宾部日常运营,按照酒店流程接待每日抵达客人以及问题处理。积极推动高水平;随时随需的服务。为迎宾部提供积极的工作环境。
  • 上海 | 3年以上 | 大专 | 提供吃

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    - Monitor the hotel front-of-house operations ensuring sufficient colleague level and proper work flow at all service areas. Conduct floor patrols to front and back of house areas on a regular basis. Handle all emergency situations and represent the hotel management when required. - Provide a front line management contact for guests with escalated service requirements or items to be addressed. - Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log. - Respond to all emergency situations such as fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Duty Manager log for future reference.
  • 上海-杨浦区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 年度旅游
    • 技能培训
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 商业医疗保险
    国际高端酒店/5星级 | 企业规模
    发布于 07:37
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    • 投递简历
    【岗位职责】 1、代表总经理主持酒店夜间的经营管理活动,对酒店总经理负责,并报告工作。 2、负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。 3、代表总经理接待和迎送夜间到离店的重要宾客,检查有关部门做好服务工作。 4、负责酒店夜间的质量管理工作。 5、编写“夜间工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。 【岗位要求】 1、大专以上学历,有同岗位工作经验3年以上。 2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。 3、熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。 4、熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。 5、具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。 6、会撰写本职范围内的应用文,语言清晰。 7、能用一种外语与宾客流利交流。
  • 上海 | 3年以上 | 大专

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    • 技能培训
    • 管理规范
    • 带薪病假
    • 免费房福利
    • 节日&生日礼
    • 福利年假
    • 包吃包住
    • 五险一金
    • 员工生日礼物
    • 班次津贴
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    • 投递简历
    岗位职责 1.代表总经理主持酒店夜间的经营管理活动,对酒店总经理负责,并报告工作。 2.负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。 3.代表总经理接待和迎送夜间到离店的重要宾客,检查有关部门做好服务工作。 4.负责酒店夜间的质量管理工作。 5.编写“夜间工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。 岗位要求 1.有同岗位工作经验3年以上。 2.懂得酒店管理一般理论知识和酒店管理制度和工作规范。 3.熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。 4.熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。 5.具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。 6.会撰写本职范围内的应用文,语言清晰。 7.能用一种外语与宾客流利交流。
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    • 投递简历
    【岗位职责】 1、代表总经理主持酒店夜间的经营管理活动,对酒店总经理负责,并报告工作。 2、负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。 3、代表总经理接待和迎送夜间到离店的重要宾客,检查有关部门做好服务工作。 4、负责酒店夜间的质量管理工作。 5、编写“夜间工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。 【岗位要求】 1、XX以上学历,有同岗位工作经验X年以上。 2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。 3、熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。 4、熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。 5、具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。 6、会撰写本职范围内的应用文,语言清晰。 7、能用一种外语与宾客流利交流。
  • 上海-闵行区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 免费班车
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 技能培训
    • 人性化管理
    • 提供宿舍
    • 有停车位
    • 美味工作餐
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    1. 至少二至三年前厅工作经验 2. 高中学历,学士学历优先 3. 熟悉电脑操作,包括预定及报表系统 4. 财务敏锐性 5. 良好的沟通能力 6. 良好的团队协作能力 7. 熟悉电脑操作系统 8. 愿意倒班
  • 夜班经理

    8千-1万
    上海-松江区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    • 免费班车
    • 人性化管理
    • 技能培训
    • 节日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    1. 熟悉前厅部运作管理 2. 沟通协调能力强 3. 具有良好的应变能力 4. 能在压力下工作 5. 流利的英文听说读写能力 6. 具有国际五星级酒店同等职位工作经验者优先 1. Familiarize Front Office Operation and administration 2. Good command of communication and coordination 3. Flexible 4. Can work under pressure 5. Very good command of English 6. Prefer same position working experience in international 5 star hotel
  • 上海 | 3年以上 | 大专 | 提供食宿

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    • 技能培训
    • 岗位晋升
    • 班次津贴
    • 带薪年假
    • 免费食宿
    • 工会福利
    • 管理规范
    • 绩效奖金
    • 五险一金
    • 团建活动
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    As a Service Manager - Duty Manager, we rely on you to * Ensure smooth operation on a daily basis * Enhance overall guest experience during their stay * Supervise and direct the front desk team * Ensure all colleagues are kept up-to-date with hotel products and services * Monitor all arrivals and departures from a guest experience perspective We are looking for someone who: * Is a friendly, helpful and trustworthy leader * Fully understands room operations * Fully understands front desk operations * Guest relations to host International tourist, communicates and writes with fluency in English (as well as the local language) * Has experience in the same capacity, preferably in a luxury hotel * Has good communicaiton & interpersonal skills
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 管理规范
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    • 投递简历
    1、协助前厅部经理负责前台运作。 2、夜班期间负责整个前台的正常运作。 3、要负责处理宾客的问题和投诉。 4、负责酒店前台夜晚的全面工作事宜及领导安排的相关工作。 5、向其它班次协调交班记录上需要沟通的事项。
  • 上海 | 3年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 管理规范
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    管理迎宾部日常运营,按照酒店流程接待每日抵达客人以及问题处理。积极推动高水平;随时随需的服务。为迎宾部提供积极的工作环境。
  • 上海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 多元化
    • 个性化体验
    • 职业关爱
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 包吃包住
    • 岗位晋升
    • 管理规范
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    • 投递简历
    职位描述: 与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。 关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 对前台进行日常管理,用敏锐的判断力和决断力解决客户的问题。 通过训练及一致的管理,领导和激励团队员工。 在前厅经理/前厅副经理不在的情况下,作为值班经理负起责任。 在夜班经理不在的时候完成夜班经理职务。 积极地参加职业培训,让员工保持水平一致。 做队员的导师,提高员工水平,促进他们完成所设立的目标。 确保员工手册,相关劳动法,HR相关政策的一致性,必要的时候提供培训。 根据希尔顿PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。 培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。 致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。 简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 为顾客提供热情周到的服务,有宾至如归感。 依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。 将客人送至客房,介绍客房布局,确保行李及时送达等。 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。 将客人送至客房,介绍客房布局,确保行李及时送达。 作为VIP客人最先联系到的部门,要确保他们的个性化服务。 按照客人的预定或喜好安排房间,并做详细目录管理。 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 协同销售,预订及业务发展团队共同为客人提供服务。. 确保宾客档案信息及时录入公安申报系统。 遵循希尔顿品牌服务标准并贯彻到实际的运作当中。 掌握希尔顿酒店集团的基本概况。 岗位要求: 能有效的用英语沟通交流。 擅长于处理宾客关系,能快速有效的应对各种问题。 以较强的人际交往能力提高客人满意度。 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。 组织管理与督导技能。 能在强压下胜任工作。 Position Summary: Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required. Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. Lead and motivate team members by leading by example and employing competent and consistent management practices. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Complete night shift duties acting as the Night Manager when he / she is not on duty. Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Liaise with Sales, Reservations and Business Development teams to handle corporate guests. Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Job requirements: Able to read, write, speak and understand English to communicate effectively with guests and employees. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. Strong interpersonal skills to provide overall guest satisfaction. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Thorough organization and supervisory skills. Proficient in accomplishing tasks. Able to work under pressure and deal with stressful situations during busy periods.
  • 值班经理

    8千-1万
    上海-浦东新区 | 经验不限 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位职责 1.熟悉各种应急预案的内容和程序,了解接待礼仪和礼节 2.具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件 3.掌握当天的到店和离店的重要宾客,团队信息 4.掌握当天客情及宴会会议活动 岗位要求 1.大专以上学历,有同岗位工作经验3年以上 2.具有良好的服务意识,团队协作精神及良好的沟通、协调及应变能力 3.注重细节,工作有责任心,勇于承担责任,执行力较强
  • 上海-浦东新区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    国内高端酒店/5星级 | 100-499人
    发布于 03-27
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    1.与客人沟通获得客人的反馈意见及建议,关注来自各个渠道的客人反馈,对客人提出的批评做出调查整改报告并呈交上级,对客人提出的批评及表扬均及时与团队成员进行案例分享。 2.处理客人投诉,妥善处理,即让客人满意也要维护好酒店。 3.在与员工和客人的交流中建立积极的酒店形象。 4.向客人解释和销售酒店的服务和设施,应保持高水准的产品和服务知识。 5.了解当前酒店的信息以便客人的查询。包括房间类型、房价、相关特色、设施、餐饮部的促销和前厅部的各个部门有一个全面的了解。 6.协助管理前厅部员工以确保知名人士的回头率,同时保证重要客人得到特殊关注;与客人尤其是长/常住客建立良好的关系。以便能有效满足他们的合理需求。 7.确保对于与酒店管理层相关的事件和需要进一步解决的事情在交接班本上做好准确记录。 8.熟悉掌握紧急情况的处理程序并且能够对紧急情况正确处理。 9.在当班时指导,控制并协调各夜间运做部门并确保这些部门的运做正常。 10.负责处理所有夜间发生的紧急事件,妥善汇报合理处理。
  • 值班经理

    7.5千-8.5千
    上海-长宁区 | 2年以上 | 大专 | 提供食宿

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 五险一金
    • 节日礼物
    • 领导好
    • 人性化管理
    国内高端酒店/5星级 | 500-999人
    发布于 03-28
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    岗位职责: 1、协助前厅部经理管理前厅部运作,确保顾客满意,同时有效的协调及领导前台和宾客关系部每日的任务分配和运作; 2、与员工有效的沟通,提供明确指示,关注员工的表现并给予激励; 3、对前台进行日常管理,用敏锐的判断力和决断力解决客户的问题; 4、在前厅经理/前厅副经理不在的情况下,作为值班经理负起责任; 5、为顾客提供热情周到的服务,有宾至如归感; 6、采取必要行动,及时有效的处理顾客的不满,适当的时候告知前厅部经理。回访客人,确保客人对解决方法满意; 7、维护酒店电脑系统信息数据的准确性,便于系统操作,确保前台运营设备的正常运转以及工作区域的整洁清洁。  岗位要求: 1、能有效的用英语沟通交流; 2、擅长于处理宾客关系,能快速有效的应对各种问题; 3、以较强的人际交往能力提高客人满意度; 4、两年以上酒店相关工作经验者优先。 福利待遇: 夜班津贴、带薪年假、五险一金、节假日福利、额外的医疗保险、美味的员工餐等。
  • 上海-普陀区 | 5年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 管理规范
    • 岗位晋升
    • 带薪年假
    • 节日礼物
    • 人性化管理
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    我们热情,不仅对客人 我们规范,不仅于制度 和我们一样,带着梦想 即刻起,点赞你的生活,从这一份工作开始! 只要你有才,虚以待位,只等你来! 无限的发展空间,我们的成长邀请你一同参与!
  • 夜班经理

    8千-1万
    上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    全服务中档酒店/4星级 | 100-499人
    发布于 08:03
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    岗位职责: 完成夜班经理需要做的report 处理夜班临时发生的case 工作积极主动性高 有抗压能力 服从领导安排的其他工作
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 领导好
    • 额外商业保险
    • 免费上下班车
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. What will I be doing? As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: • Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. • Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. • Monitor lobby traffic and assign team members as required. • Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. • Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. • Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. • Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. • Lead and motivate team members by leading by example and employing competent and consistent management practices. • Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. • Complete night shift duties acting as the Night Manager when he / she is not on duty. • Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. • Attend training where and when required. • Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. • Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. • Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. • Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. • Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. • Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. • Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. • Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. • Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. • Follow-up with guests to ensure satisfaction with problem resolution. • Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. • Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. • Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Liaise with Sales, Reservations and Business Development teams to handle corporate guests. • Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. • Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. • Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. • Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. • Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. • Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way. • Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. • Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. • Ensure that the Front Office Manager is kept aware and up to date of operational issues. • Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. • Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. • Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. • Keep up to date and aware of competitor activities in order to be proactive and create market advantage. • Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. • Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. • In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. • Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. • Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. • Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. • Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. • Manage costs effectively by minimizing and controlling expenses. • Manage and approve rebates, refunds and discounts where applicable. • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. • Adhere to the hotel’s security and emergency policies and procedures. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Able to read, write, speak and understand English to communicate effectively with guests and employees. • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. • Strong interpersonal skills to provide overall guest satisfaction. • Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. • Thorough organization and supervisory skills. • Proficient in accomplishing tasks. • Able to work under pressure and deal with stressful situations during busy periods. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 值班经理

    6千-8千
    上海 | 5年以上 | 大专

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    • 技能培训
    • 管理规范
    • 带薪病假
    • 免费房福利
    • 节日&生日礼
    • 福利年假
    • 包吃包住
    • 五险一金
    • 员工生日礼物
    • 班次津贴
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 1、代表总经理主持酒店夜间的经营管理活动,对酒店总经理负责,并报告工作。 2、负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。 3、代表总经理接待和迎送夜间到离店的重要宾客,检查有关部门做好服务工作。 4、负责酒店夜间的质量管理工作。 5、编写“夜间工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。 岗位要求 1、大专以上学历,有同岗位工作经验5年以上。 2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。 3、熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。 4、熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。 5、具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。 6、会撰写本职范围内的应用文,语言清晰。 7、能用一种外语与宾客流利交流。
  • 上海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 多元化
    • 个性化体验
    • 职业关爱
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 包吃包住
    • 岗位晋升
    • 管理规范
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    职位描述: 与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。 关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 对前台进行日常管理,用敏锐的判断力和决断力解决客户的问题。 通过训练及一致的管理,领导和激励团队员工。 在前厅经理/前厅副经理不在的情况下,作为值班经理负起责任。 在夜班经理不在的时候完成夜班经理职务。 积极地参加职业培训,让员工保持水平一致。 做队员的导师,提高员工水平,促进他们完成所设立的目标。 确保员工手册,相关劳动法,HR相关政策的一致性,必要的时候提供培训。 根据希尔顿PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。 培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。 致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。 简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 为顾客提供热情周到的服务,有宾至如归感。 依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。 将客人送至客房,介绍客房布局,确保行李及时送达等。 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。 将客人送至客房,介绍客房布局,确保行李及时送达。 作为VIP客人最先联系到的部门,要确保他们的个性化服务。 按照客人的预定或喜好安排房间,并做详细目录管理。 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 协同销售,预订及业务发展团队共同为客人提供服务。. 确保宾客档案信息及时录入公安申报系统。 遵循希尔顿品牌服务标准并贯彻到实际的运作当中。 掌握希尔顿酒店集团的基本概况。 岗位要求: 能有效的用英语沟通交流。 擅长于处理宾客关系,能快速有效的应对各种问题。 以较强的人际交往能力提高客人满意度。 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。 组织管理与督导技能。 能在强压下胜任工作。 Position Summary: Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required. Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. Lead and motivate team members by leading by example and employing competent and consistent management practices. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Complete night shift duties acting as the Night Manager when he / she is not on duty. Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Liaise with Sales, Reservations and Business Development teams to handle corporate guests. Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Job requirements: Able to read, write, speak and understand English to communicate effectively with guests and employees. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. Strong interpersonal skills to provide overall guest satisfaction. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Thorough organization and supervisory skills. Proficient in accomplishing tasks. Able to work under pressure and deal with stressful situations during busy periods.
  • 上海-浦东新区 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    • 管理规范
    • 技能培训
    • 年底双薪
    全服务中档酒店/4星级 | 100-499人
    发布于 03-28
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    1. To ensure that the Department’s Operations Budget is strictly adhered to, and that all costs are strictly controlled. 确保本部门正常运作,严格执行部门的运营指标,同时严格控制各项成本和支出。熟悉前厅部工作标准及程序。 2. To supervise all Front Desk services by making sure that these services are available and carried out with the utmost efficiency. 督导及管理前台的各项工作,确保各项服务指标能达到最良好的绩效。 3. To maintain par stock of collateral, stationary and other necessities to avoid over stocking as well as running short on stock. 负责部门的领料、文具领用和各项运营必需品的申领,避免任何申领过度或物品短缺的情况发生。 4. To constantly strive to please all guests that he/she may come into contact during his/her work hours. 确保员工工作期间始终向客人提供高水准的服务。 5. To study and evaluate the operation and procedure of the Front Desk, and suggest improvements to the Front Office Manager. 研究和评估前台的运作和工作程序,并有责任向前厅部经理提出合理化建议。 6. To assign duties and responsibilities to subordinates and to assist them in their duties. 对下属进行工作任务和职责的分配,并提供必要的协助以确保其顺利完成工作。 7. To ensure that all VIP guestrooms are pre-assigned and inspected prior to the guest’s arrival. 确保所有房间在贵宾抵达前都已安排好并检查过房间内所有的设施设备都在良好的状态。 8. To liaise with Front Desks on all outstanding bills for departing guests. 督导前台确保所有待离店客人帐单的准确性。 9. To liaise with the Asst. Front Office Manager on any guest complaints or problems. 协助前厅经理处理宾客的建议及投诉。 10. To handle guest complaints, in accordance with the hotel policy, reporting all complaints to the Front Office Manager. 依照酒店的政策,公正处理宾客投诉,并及时汇报至前厅部经理。 11. To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. 熟悉酒店周边环境,如本市的餐饮购物等相关信息。 12. To inspect the hotel’s main entrance, Reception Lobby, restaurants, public toilets and guest floors when appropriate, and report the finding in the logbook. 适时视察酒店主要通道,前台接待处大堂区域、餐厅、公共洗手间和客人楼层,并将发现的问题记录在案。 13. To ensure a smooth flow of traffic at the hotel’s Front Driveway, together with LP. 协同安保部同事确保酒店正门主车道的畅通。 14. To immediately recognize VIPs, Marriott Reward guests. 当即识别酒店贵宾及万豪会员客人。 15. To ensure all rebates are checked and signed prior to the transactions. 在及时入帐的前提下,同时确保所有折扣(减免)项目的准确性。 16. To check all today’s departure list and make appropriate notification of any charges. 检查当日所有预离店客人名单,对客人帐目进行复核。 17. To ensure that guests’ safety and security, especially safety boxes and guestroom keys are handled efficiently,ensure all Front Desk equipment such as folio printers, etc. are well maintained and in good working condition. 确保所有客人的安全,尤其是客用保险箱及客房钥匙。确保前台的各项工作设备(如打印机等)都处于最佳工作状态。 18. To ensure maximum sales for in-house facilities and other destinations by continuously promoting them upon inquiry from our guests. 当客人问询或有需求时,应最大程度的销售酒店的各项服务设施。 19. To maintain good relationships with the various sources of hotel patrons who have influence over our business, such as Corporate Accounts, Travel Agents, Tour Operators, etc. 和酒店相关的供应商、合作银行,旅行社都保持友好的合作关系。 20. To handle foreign exchange ensuring that a receipt is given. 办理外币兑换业务,必须确保前台向客人提供兑换单据。 21. To maintain effective Communication systems within the Front Desk, ensuring through the use of Logbooks, diaries and daily debriefings, etc. that staff is always kept informed on relevant matters. 通过交班本、班会等形式,在前台建立高效能的沟通体系,确保所有员工在第一时间获得完整的必要的准确的信息。 22. To maintain guest ledgers in a systematic manner to facilitate balancing by the Night Auditor. 通过夜审,审核客人帐目,确保酒店利润。 23. To handle the issuing, accessing and closing of safety deposit boxes and to complete the relevant documents accordingly. 按程序向客人提供保险箱使用的服务,及使用完毕后的文件存档手续。 24. To ensure that the hotel’s credit policy is adhered to at all times. 确保酒店信用政策在任何时候都得到严格执行并贯彻到底。 25. To prepare and balance cash reports and remittance envelops at the end of the shift. 确保前台员工在每班结束时完成财务报表及收银员封包。 26. To handle VIP guest reservations and issue VIP amenity orders. 处理重要客人的预订和欢迎礼品的准备工作。 27. To ensure that all Front Office Clerks are aware of all activities within the hotel (F&B Functions, restaurants, meetings, arriving and departing VIP’ s, groups). 确保前台所有职员熟知酒店服务设施及当日运营情况(如餐饮设施及功能、餐厅、会务及所有抵离贵宾和团队情况)。 28. Directly responsible for Marriott Rewards Sign-up program. Responsible of establishing the game plan; ensure rewards sign- up rates and activation rates meets brand goal. 直接负责万豪礼赏会员注册,并设立礼赏会员注册奖励计划,确保礼赏会员注册率和活动率达到集团目标。 29. Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule. 根据预算有效控制成本,确保已经建立了能够掌握成本和工作小时的控制体系。能够有效地制定出部门计划表。
  • 上海 | 2年以上 | 本科 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 岗位晋升
    • 人性化管理
    • 年度旅游
    国际高端酒店/5星级 | 500-999人
    发布于 03-26
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    Scope of Position It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Duty Manager is responsible for, but not limited to, the overall hotel operations in the absence of an Executive Committee member. In the absence of the Front Office Manager and the Assistant Front Office Manager this position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group.  Duty Manager works very closely with the Housekeeping Management team as well as the Executive Apartment Management team to ensure successful delivery of Mandarin Oriental’s exceptional service to our guest and successful Rooms operation. Requirements                                                      2 years hotel management experience in a hotel of similar deluxe standing Experience in dealing with all levels including owners, corporate officers, support staff and all hotel employees   Excellent overall communication skills   Able to multi-task   The ability to work well in a team environment                             Must possess a good verbal command of English and Mandarin Language   职责范围 值班经理需 全面负责前厅部运营的各个方面。要积极主动,有创造性,有目标。在行政委员会成员不在时, 值班经理 主要负责全面管理整个酒店的运营。在前厅经理和前厅副经理不在时,给前厅部的员工团队提供方向和领导,以最大的盈利机会和客人满意程度为标准来建立团队。 值班经理 在工作中与客房部经理同时与行政公寓经理合作为宾客提供文华东方 卓越的 服 务。 职位要求 2 年奢华酒店管理经验    有经验处理各个层面人士,包括业主,管理者,支持员工和所有酒店同事 良好的交流技巧 有能力处理多项工作和任务 可以在团队的环境里努力地工作                                              必须拥有良好的中英文口语能力
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