岗位职责:
1. GUEST SATISFACTION
客人满意
➢ Upgrade guest services on a continual basis.
保持并持续不断的提高对客服务标准。
➢ To ensure the ultimate comfort and cleanliness linen for all our guests, as expected.
为客人最大限度的提供客人所期望的舒适和清洁的布草。
➢ Support in supervising all aspects of the care, cleaning, sorting, and delivery of guest dry cleaning.
监督接受对衣物保养、清洁及分类并将干洗衣物送还给客人
➢ Ensure that the valet services are always timely, accurate and performed in a professional and friendly manner.
保证准时为客人提供干洗服务，正确使用专业及友好的交流方式
➢ Ensure service and production is provided in the proper manner, and with the usual high standards of a DMH. Understand, maintain and execute operational manuals and guidelines.
确保为客人所提供的产品和服务，都依附于钓鱼台美高梅酒店集团标准，保持操作的方法和高标准的统一。
2. EMPLOYEE SATISFACTION
员工满意
➢ Communications with staff to seek for staff’s opinions and comments on employee satisfaction issue.
经常与员工沟通以获得员工满意度的建议。
➢ Gives feedback to the Laundry Manger on the situation of maintenance of high staff morale.
向洗衣房经理提供如何保持员工士气的反馈。
➢ Actively participates in the organization of all staff activities.
积极参与酒店组织的各项员工活动。
➢ Actively participates in the Employee Opinion Survey and provides suggestions for actions to improve the scores.
积极参与员工意见调查并为改进工作环境提供可行性方案。
3. ADMINISTRATION
行政工作
➢ Ensure accurate inventory records on dry cleaning and valet supplies and equipment are kept.
准确盘记录客衣清洁用品及设备
➢ Makes sure all activities performed within the department are in accordance with the company’s business objectives, and established security standards.
确保所有活动执行与部门和公司经营项目保持一致，建立安全规章制度标准
➢ Assist in training, motivating, and providing regular communication to the team to deliver top service with unmatched professionalism while fostering a culture of accountability.
协助培训，激励、定期与团队成员交流来传递培养一种勇于承担的高标准服务。
➢ Help recommend personnel changes in assigned areas, promotion, demotion, and vacations, leaves of absence and release of staff.
协助完成部门人事变更，晋升、 降级，休假、旷工及解雇员工。
4. OPERATION MANAGEMENT
部门运作管理
➢ Be educated, proactively train, and hold accountable staff on all safety standards and regulations regarding the use of machines, chemicals and physical safety while performing all dry cleaning and valet duties.
培养，积极主动参加培训，有责任义务向员工解释安全标准和使用机器规章制度，在干洗衣服时遵守化学用品使用方法与个人安全
➢ Assist in controlling departmental costs including labor, dry cleaning supplies, yet ensuring services rendered to the guests are of the highest standards.
协助控制部门成本包括人力，干洗清洁用品，确保达到高标准的服务
➢ Maintain unparalleled cleaning and preventative maintenance programs to enhance appearance and life of all dry cleaning and valet items, fixtures and equipment.
制作无危害安全清洁及防护检修计划表加强客衣外观、延长干洗物品及衣服寿命，固定装置及设施设备寿命。
➢ Support the cleaning program to ensure top quality standards in training, performance, procedures, and productivity pertaining to all valet and dry cleaning services.
实施清洁计划、客衣及干洗服务确保高质量培训标准，操作程序和工作效率
➢ Ensure that areas of responsibility are running efficient and effective at all times. Proper utilization of resources is a must.
任何时候保证所有区域高效率运作，适当利用资源
➢ Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
与部门合作伙伴、同事沟通提高客人满意度，有效使用人力和设施设备
5. COMMUNICATION
沟通与交流
➢ Counsels employees on job related issues and where necessary on items of personal nature.
与员工进行与工作有关的沟通。
➢ Keep open communication with Housekeeping Manager.
与部门经理保持畅通的沟通
➢ Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
其它部门、上司保持密切工作合作关系，促进反馈，交叉培训与高效率运作
6. STAFF RECOGNITION & PARTICIPATION
员工认可与参与
➢ Organizes staff party.
组织员工聚会。
➢ Organizes other staff activities.
组织其它员工活动。
7. SAFETY & HYGIENE
安全与卫生
➢ Establish safe working conditions and practices. Ensure proper cleanliness in all areas. Require staff to wear proper apparel at all times.
为员工建立安全的工作练习环境，确保所辖区域清洁整齐，并随时确保员工穿着适当。
➢ Administer inspection of the facility, services and equipment in the responsible areas to make sure they are uncompromised.
检查设备，服务设施区域确保它们无危害安全
➢ Saving energy according to the standard of ISO 14001.
按照ISO14001标准的要求，注意节能环保。
➢ Performs other duties as maybe assigned by Management from time to time.
完成部门交办的其他工作。
任职资格:
1. Neat and pleasant appearance.
仪表整洁
2. Articulate.
表达力强
3. Good Health.
身体健康
4. Simple English speaking.
简单的英语口语
5. Technical Secondary School
中专
6. 2 years as Senior Laundry Attendant in a similar size hotel.
应具备在相当规模酒店2年洗衣房高级服务员的经验
7. Self-starter.
主动
8. Team-builder.
团队精神
9. Goals oriented.
目标明确
10. Tactful and sensitive to employee needs.
能体察员工需要
11. Positive role model.
以身作则
12. Computer knowledge.
计算机知识
13. Ability to work long hours.
能适应长时间工作
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