一、公司介绍（About Us）
“丝路梦享号”是由复星基础设施产业发展集团旗下铁路文旅品牌“星享铁旅”
匠心打造的高品质旅游列车。它以列车为载体，独辟尊享路线，探访穿越
千年历史的丝绸之路，让宾客在尊贵温暖的礼遇之中，尽情感受中国文化肌理中
的恢弘壮丽。
如果旅行的意义是走出日常，拥抱不曾见过的美好，那“丝路梦享号”将以梦为
马，带你踏上丝绸之路，眺望广袤天地间的诗和远方。
The “Silk Road Express” is a premier luxury train meticulously crafted by Train of
Glamour, the train travel service provider of Fosun Infrastructure Group. This exclusive
express offers unparalleled journeys along the historic Silk Road, providing an immersive
experience through centuries of rich history and culture.
For those who seek to escape the ordinary and discover hidden wonders, the "Silk Road
Express" promises a mesmerizing voyage. Let it guide you through the enchanting
landscapes and storied horizons of the ancient Silk Road, where each moment becomes a
poetic adventure.
二、岗位介绍（Executive Chef）
1. 全程服务宾客，对客户满意度负责；
Serve customers throughout the journey and be responsible for customer satisfaction;
2. 在宾客地面游览期间，对景区、人文、文化、历史等知识，结合产品的设计理念，对客
人进行有组织，有逻辑的讲解。对客人地面行程的食、住、行、游、购、娱的需求，按公司
相关 SOP，做好服务。在列车上，根据列车总管家的任务分配，做好对客服务的辅助工作；
During the guests' ground tour, provide organized and logical explanations about the scenic
spots, humanities, culture, history, and other knowledge, combined with the design concept
of the product. Fulfill guests' needs for food, accommodation, transportation, tourism,
shopping, and entertainment during the ground itinerary according to the company's relevant SOPs. On the train, assist in guest services according to the task assignments of the train
butler;
3. 关注宾客的喜好和差异化需求，在条件允许的情况下，及时按公司相关流程，积极响应
客户需求。对于行程过程中的突发事件，进行积极妥善的现场处理，并及时汇报；
Pay attention to guests' preferences and differentiated needs, and promptly respond to
customer demands according to the company's relevant procedures when conditions permit.
For emergencies during the itinerary, actively and properly handle the situation on site at the
first time and report it promptly;
4. 每次出乘前，按公司相关规章制度的要求，做好出乘准备；每次出乘结束后，按时提交
出乘报告；
Before each trip, prepare for the trip according to the requirements of the company's
relevant rules and regulations; After each trip, submit the trip report on time;
5. 完成领导交办的其他工作。
Complete other tasks assigned by leaders.
三、任职要求(Job requirements)
1.能够进行简单的中文沟通；
Basic Chinese communication skills
2.拥有优秀的客户服务意识与沟通能力，能够灵活应对各种宾客需求；
Exceptional Customer Service Mindset & Communication Skills: Possess outstanding
customer service awareness and effective communication abilities, enabling the ability to
flexibly address diverse guest needs.
3.具备高度的责任心与敬业精神，注重细节与品质;
High Level of Responsibility & Professionalism: Demonstrate a strong sense of duty and
dedication, with a keen eye for detail and a commitment to quality
4.熟悉高端旅游市场趋势与宾客需求，具备一定的活动策划与执行能力;
Familiarity with High-End Travel Market & Guest Needs: Have a solid understanding of
the trends in the high-end travel market and guest preferences, coupled with the ability to
plan and execute events and activities
5.具备良好的团队协作与领导能力，能够带领团队成员共同达成目标;Strong Teamwork & Leadership Skills: Possess excellent teamwork abilities and
leadership potential, capable of guiding team members towards achieving common goals.
四、工作环境 (Work Environment)
1.高端旅游列车，提供优雅、舒适的工作环境;
High-End Train Experience: Work on a luxurious and comfortable high-end train,
providing an elegant and refined working atmosphere.
2.需要适应长途旅行与不同地域的工作环境变化。
Adaptability to Travel & Environment: The role requires adaptability to long-distance
travel and varying geographical working environments.
五、职业发展(Career Development)
作为高品质旅游列车度假大使，您将有机会在旅游服务领域不断学习与成长，提
升个人职业素养与专业技能。随着经验的积累与能力的提升，您将有机会晋升为
主管或其他高级管理职位，开启更加广阔的职业发展空间。
As a High-End Train Travel Vacation Ambassador, you will have the opportunity to
continually learn and grow within the tourism service industry, enhancing your
professional qualifications and skills. With the accumulation of experience and the
enhancement of your abilities, you will have the potential to advance to positions such as
Manager or other senior management roles, unlocking even broader career prospects.
六、其他（Others）
1.薪酬福利：有竞争力的薪酬，薪酬模式为：月发工资+岗位工资+绩效工资+计
趟效益工资，具体薪酬面议。
Competitive salary with a compensation model of monthly salary + position salary +
performance-based salary + trip-based benefit salary. The specific salary will be
negotiated.
2.工作地点：
①主要基地：西宁。在此地负责日常的准备工作、轮班调度及与其他部门的沟通
协调。
Main Base: Xining. Responsibilities here include daily preparations, shift scheduling, and
coordination with other departments.
②实际工作场所：旅游火车上。随列车穿梭于各个风景秀丽的目的地，为宾客提
供沿途的贴心服务。
Actual Workplace: On the luxury tourist train. Travel with the train to various scenic
destinations, providing thoughtful services to guests along the journey.3.福利：
①提供住宿：为远离家乡的外地员工提供温馨舒适的住宿环境，确保每位员工都
能得到充分的休息与放松。
Accommodation: Provide cozy and comfortable living quarters for employees who are
away from their hometowns, ensuring that each employee has ample rest and relaxation.
②餐补：发放丰厚的餐饮补贴，让员工在忙碌的工作之余也能品尝到各式美味佳
肴，保持充沛的精力。
Offer generous meal allowances, allowing employees to enjoy a variety of delicious
cuisine even during their busiest times, maintaining their energy and vitality.
③根据公司实际情况及员工表现，还可能享受交通补贴、带薪休假、节日福利、
专业培训及个性化职业发展规划等多元化福利项目。我们致力于为员工创造一个
和谐、进取的工作环境，助力每位员工实现个人价值与企业发展的双赢。
ther Benefits: Depending on the company's actual situation and employee performance,
additional benefits may include transportation subsidies, paid time off, holiday bonuses,
professional training, and personalized career development plans. We are committed to
creating a harmonious and forward-thinking work environment, supporting each
employee in achieving both personal and professional success in a win-win scenario with
the company
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