Administration行政
•Assist to ensure that the Restaurants, Bars & Events activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
协助确保餐饮宴会部运作符合其酒店策略，适当执行酒店规章。
•Oversee the preparation and update of individual Departmental Operations Manuals.
在适当的时候协助准备和更新部门营运手册。
•Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Customer Service宾客服务
•Ensure the delivery of brand promise and always provide exceptional guest service.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
•Provide excellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
•Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
•Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
•Spend time at conferences and banquets (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.
在宴会厅和会议室区域花时间巡视（高峰时段）以确保员工很好地管理宴会区域并使各个宴会项目达到最佳满意度。
Financial
财政制度
•Maximize colleague productivity using multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
•Assist to improve productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
协助工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
•Assist with the preparation of the annual Restaurants, Bars & Events Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of colleagues.
协助餐饮宴会部年度经营计划的准备工作，确保部门目标充分满足酒店的营业目标和员工需求。
•Assist in managing the Conferences and Banquets department as independent profit centre.
协助将会议宴会部作为独立盈利中心来管理。
•Assist with the preparation and regular update of the Conferences and Banquets Departmental Budget, in close cooperation with the Assistant Director of Restaurants, Bars & Events ensuring targets are met and costs are effectively controlled.
与助理餐饮总监密切配合，协助准备和定期更新会议宴会部的部门预算，以确保完成经营目标并有效控制成本。
•Manage costs proactively based on key performance indicators, work with the respective Heads of Department as appropriate.
以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
•Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.
确保使用新技术和设备，简化工作系统提高工作效率。
Marketing 市场营销
•Assist Catering/ Banquet Sales in identifying market needs and trends.
在发现市场需求和趋势方面协助宴会销售部。
•Evaluate local, national, and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
•Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.
不断寻求市场和公关方面的机会以加强关注力并最终带来生意。
Operational
营运
•Ensure that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
•Work closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
•Ensure that Conferences and Banquets colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
确保会议宴会部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
•In the absence of Conference and Banqueting Manager, conduct daily pre-shift briefings to colleagues on preparation, service, and menu.
会议宴会经理不在岗时，就每日的准备、服务和菜单为员工召开班前例会。
•Assist the Catering Sales team with creative suggestions and ideas.
帮助宴会销售部提出富有创意的建议和想法。
•Liaise with the Kitchen and Beverage Department on daily operations and quality control.
针对每日营运和质量控制与厨房及酒水部门密切沟通。
Personnel 人事
•Assist in the recruitment and selection of all Conferences and Banquets colleagues.
Adhere to hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.
协助所有会议宴会部员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力为基础进行选择。
•Oversee the punctuality and appearance of all Conferences and Banquets colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
监督会议宴会部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求，身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
•Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大化。
•Assist to conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.
协助指导员工进行年度表现评估，支持他们的职业发展目标。
•Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.
通过持续的反馈和月度会议来帮助部门培训员不断进步。
•Plan and implement effective training programmed for colleagues in coordination with the Training Manager and Departmental Trainers.
与培训经理和部门培训员协调，为员工制定培训计划并落实有效的培训课程。
•Assist in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
协助每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。
•Encourage colleagues to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
•Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持、证明、加强尼依格罗罗酒店价值观和文化的特点。
•Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.
确保所有员工完全理解并严格遵守员工守则。
•Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
Other Duties
其他职责
•Exercise responsible management and behavior always and positively representing the hotel management team and WHM.
在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和九龙仓集团。
•Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
•Ensure high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
•Respond to changes in the Conferences and Banquets function as dictated by the industry, company, and hotel.
根据行业、公司和酒店对于会议宴会部职能要求的变化做出反应。
•Attend training sessions and meetings as and when required.
需要时参加培训课程和会议。
•Carry out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。
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