We are pleased to offer an exciting 18-month Management Trainee opportunity in our operations division, designed to develop future hospitality leaders through immersive, hands-on experience across our award-winning operations. The Peninsula Shanghai is looking for a Management Trainee to join the hotel’s operations department starting in 2027, ensuring high-quality service and contributing to the success of our luxury hotel experiences. • Be part of a globally recognized luxury brand • Enjoy staff residence (dormitory), meals at our staff restaurant, and uniform provided • Open to candidates from Mainland China, Hong Kong, Macau, and Taiwan (for visa/work permit purposes) Key accountabilities • Develop in-depth knowledge of end-to-end hotel operations, spanning Rooms or Food & Beverage functions, to ensure the seamless delivery of premium guest experiences • Master and implement luxury hospitality service best practices to consistently exceed guest expectations, focusing on meticulous attention to detail, bespoke service, and precise, timely execution • Collaborate with cross-functional operations teams to deliver targeted training, team motivation, and operational support, fostering a positive, high-performing work environment and upholding rigorous service standards • Enhance guest satisfaction and loyalty through proactive guest engagement, addressing feedback and service concerns with a solutions-focused approach and driving continuous improvement • Participate in daily operational briefings and VIP guest pre-arrival reviews, ensuring full team alignment on personalized preferences and service expectations to curate memorable luxury guest experiences • Assist in the execution of marketing and promotional campaigns within the operations division, helping to drive product visibility, guest engagement, and repeat guest retention • Contribute to special projects and strategic initiatives for operations, identifying industry trends and optimization opportunities, and supporting strategy rollout to elevate overall operations division performance General requirements • Strong interpersonal and communication skills • Fluent in English and Chinese • Knowledge of service etiquette and five-star service standards • Able to work under pressure in a fast-paced environment • Passion for food and beverage, and luxury hospitality We look forward to receiving your CV and will contact shortlisted candidates accordingly.

本岗位为实习生岗位（面向2027年应届毕业生），须实习+毕业转正 【岗位职责】 1、具备酒店所需的专业知识及技能，满足客人所需，提高宾客满意度。 2、准备每周宴会预测及其他需要的支持文件。 3、确保对客服务的及时性，使得整个活动中宾客的满意程度达到最高。 4、确保会议活动结束开具所以专职发票。 5、与预定，销售部门及餐饮部门保持密切的沟通，确保整个会议活动协调一致。 6、与相应的事件管理人员合作，在适当的时候提供部门/客户的具体服务 7、参与和参加适当的、组织培训会议、日常简报和其他会议。 【岗位要求】 1、大专学历以上，形象、气质佳，市场或酒店管理等专业优先； 2、具有代表酒店与顾客，员工和第三方交往的能力； 3、积极主动,满足期限和承诺,按要求完成任务和项目； 4、维护电子和文件归档系统所需的强大组织技能。

岗位职责: 在酒店运营部门(中餐厅、西餐厅、大堂吧、礼宾及行政酒廊等)岗位的实习，有实习导师指导工作。 任职要求： 1.热爱服务行业，具有良好的沟通能力、亲和力及学习能力； 2.认同企业文化，有良好的道德品质，较强的事业心和责任感； 3.有志在酒店行业寻求长期发展的在校生

岗位职责： 1.在各部门轮岗学习，掌握酒店运营基础； 2.参与系统培训与能力评估，逐步明确专业发展方向； 3.定岗后深入锻炼管理技能，并主导完成一项业务实战项目； 4.通过培养考核后，定岗为初级管理人员。 5.接受交叉培训，掌握多岗位管理能力，迅速成长。 一、招聘条件 1.应届或者毕业2年内本科及以上学历者（985、211优先） 2.有较高的英语水平 3.有出色的沟通技巧 4.可塑性强、抗压能力强 5.执行力强，有解决问题的能力 6.善于思考，用于创新 7.有较强的领导潜力