JOB SUMMARY
岗位描述
To ensure guests are provided with professional and courteous services according to brand standard.
根据品牌标准,确保客人收到专业而周到的服务。
JOB RESPONSIBILITIES
工作职责
Customer and Colleague Experience
宾客服务
• Ensures the delivery of exceptional guest service at all times.
确保始终提供优异的对客服务。
• Provides excellent service to internal customers in other departments as appropriate.
适当时为其他部门的内部客人提供优质服务。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
• Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
• Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
Operational
营运
• Ensures that minimum brand standards have been implemented.
确保贯彻执行酒店最基本的品牌标准。
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
• Maintains par stocks of all equipment and guest supplies as required.
按照要求维持所有物品和客用品的标准库存量。
• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
根据标准程序引领客人入座、接受点菜及为客人服务食品及饮料。
• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to guests.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
• Clears and resets counters or tables at conclusion of each course.
在每次用餐结束后清理台面或餐桌并重新摆台。
• Fully conversant with all aspects of the POS System & Cashiering
熟悉操作Micros电脑电脑系统。
• Computes bill and accepts payment.
计算账单费用并收款。
• Performs the function of cashier as required.
按要求执行收银员职能。
• Verifies cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
• Verifies all credit cards presented by guest before to validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Other Duties
其他
• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
• Exercises responsible behavior at all times and positively representing the hotel 。
在任何时间表现负责的行为，并以积极的形象代表酒店管理团队。
• Attends training sessions and meetings as and when required.
需要时参加培训课程和会议。
• Carries out any other reasonable duties and responsibilities as assigned/sidework
执行分派的任何合理任务和额外职责。
JOB QUALIFICATIONS
任职资格
• Oral and written fluency in English.
熟练的英语口语及书面表达能力
