The job of Restaurant Supervisor
is executed satisfactorily when:
餐厅主管能够令人满意的执行以下工作：
All rules & regulations are
strictly adhered within the hotel including hotel’s policy on fire and safety
as well as hygiene regulations including HACCP.
严格遵守酒店规章制度，如酒店的消防安全、食品卫生管理条例包括HACCP
The service team is well
managed, having delegated the appropriate tasks to the team members.
合理的管理服务团队，恰当的授权团队成员任务
The sales are driven to the
outlet’s full potential and that budget is adhered to.
以预算为导向，全力以赴拉动部门销售
A High quality of product and
service is maintained in the outlet.
部门始终提供高质量的产品及服务
The outlet is developed in an
entrepreneurial manner, looking for opportunities to generate more business at
all times.
以主人翁精神要求自己，时刻为部门带来生意
MAIN RESPONSIBILITIES
主要责任
Responsible to Assistant
Restaurant Manager/Restaurant Manager.
对部门副经理，经理负责
Responsible for Waiter/
Waitress, & Hostess
负责监管部门服务员及咨客
Report to duty punctually
wearing the correct uniform, clean and well pressed including appropriate shoes
(polished) and nametag at all times according to the
hotels dress code & Kempinski grooming standards, maintaining a high
standard of personal appearance and hygiene at all times.
根据酒店及集团员工仪容仪表标准，正确着装并保持鞋子干净，佩戴工牌，始终保持高标准的个人形象及卫生
A courteous, professional and
efficient service is provided at all times.
始终保持礼貌、专业及有效的服务
All duties and tasks are
performed as per the tasks required at the outlet.
按照部门要求执行工作任务
Be knowledgeable of all
services and products offered by the outlet
熟知部门服务及产品知识.
Have a thorough knowledge and
understanding of all food and beverage items offered by the department
assigned.
熟知部门所销售的食品及酒水
Have the knowledge and
understanding to explain and perform upselling all items offered by the
department assigned.
熟知部门提供的促销项目
Monitor operating supplies,
equipment and reduce spoilage and wastage successfully.
关注运营用品及设备，减少破损
Ensure that the place of work
and surrounding area is kept clean and organized at all times.
确保工作及周围区域干净、有序
Successfully perform opening
and closing procedures established for the assigned outlet
根据部门要求完成开关档工作
Handle guest enquiries in a
courteous and efficient manner and report guest complaints and feedback to
supervisors.
能够礼貌、有效处理客人投诉，并且及时反馈给主管
Report guest complaints
immediately to the Managers and ensuring follow up is performed with the guest.
及时向部门经理汇报客户投诉，并确保跟进
Being knowledgeable to operate
the existing POS system based on the trained responsibility level as assigned
in the department.
根据部门要求熟悉部门收银系统
Understand and strictly adhere
to the rules & regulations established in the hotel’s policy manual and the
hotel’s policy on fire, hygiene, health & safety.
了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准
Maintain a good rapport and
work relation with staff in the assigned department and within the hotel.
与部门及酒店员工保持良好关系
Attend and contribute to all
staff meetings, departmental trainings and hotel initiated trainings scheduled.
积极参加员工大会、部门培训及酒店培训
Undertake reasonable tasks and
secondary duties as assigned by the Department Head.
承担部门负责人分配的主要及次要任务
Respond to any changes in the
department as dictated by the hotel management.
响应酒店管理层对部门作出的相应调整
Assist in carrying out
scheduled inventories of products and operating equipment.
协助部门盘点
Perform any other assigned
reasonable duties and responsibilities as assigned.
按要求执行其他安排任务
Projecting at all times a
positive and motivated attitude and exercise self-control.
时刻正面积极的态度投入工作中
Have a complete understanding
of the monthly profit and loss statement of the department.
理解部门月度损益报表
Lead the service and act as a
role model to the team.
在部门的服务及行动中起到带头作用
Ensure a flawless service to
the highest standards and as required by the department and the hotel.
根据部门及酒店要求，始终保持高标准的服务
Fully understand the concept of
the restaurant and being able to act as a guardian in terms of service
provided, food and beverages served and the guidance of the team.
全面理解部门理念，并且能够成为部门服务上的典范
Ensure a great communication
within the team and able to hold team meetings in the absence of the Assistant
Restaurant Manager.
在部门经理不在情况下，能够确保团队良好合作，组织部门会议
Attend the daily Food &
Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant
Manager.
在部门经理/副经理不在情况下能够参加餐饮部每日例会
Additional
responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.
根据业务或酒店需要，其余未尽条款可适时增加
