MAJOR RESPONSIBILITIES 责任概要
The supervisor-Club Lounge provides guest service as well as supervision, direction and leadership in the Club Lounge in accordance with the objectives, performance and quality standards established by Marriott.
行政酒廊主管负责为俱乐部酒廊的客人提供服务，并依照万豪集团所设定的目标、绩效和质量标准对俱乐部酒廊进行监督、指导和领导。
SPECIFIC DUTIES 工作任务
1. Is responsible for the proper and efficient functioning of the Club Lounge which provides personalized guest services such as check-ins and check-outs. Secretarial work, purser and butler, mail and information, airline reservation and food & beverage service.
负责俱乐部酒廊的正常高效运作，该酒廊提供诸如入住和退房等个性化宾客服务。包括秘书工作、乘务长和管家服务、邮件和信息处理、航班预订以及餐饮服务。
2. Maintains all equipment in good working order and instructs new employees on their use.
保持所有设备处于良好工作状态，并指导新员工如何使用。
3. Ensure that all staffs are neat and well-groomed at all times.
确保所有员工在任何时候都保持整洁、仪表得体。
4. Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
确保“交接班报告”得以打印，并对“追踪事项”进行相应跟进。
5. Monitor club lounge for seating availability, service, safety, and well being of guests.
留意俱乐部休息室的座位情况、服务、安全以及宾客的舒适度。
6. Complete opening duties, including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order.
完成开业准备工作，包括准备好所需的物资和工具，并确保工作区域干净整洁，所有设备都能正常运行。
7. Clean and reset tables after guests depart.
客人离开后，清理并重置餐桌。
8. Forecast additional meal requirements and communicate special requests to the kitchen.
预测额外的餐饮需求，并将特殊要求传达给厨房。
9. Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled presentation time.
及时预测并传达补货需求，确保在预定展示时间内无缺货情况。
10. Bus and wipe down tables in club lounge.
在俱乐部休息室里擦洗并擦拭桌子
11. Check in with guests to ensure satisfaction with food or beverages.
与客人交流，确保他们对食物或饮料满意。
12. Direct final breakdown and clean up of club lounge according to service offerings.
根据服务项目直接对俱乐部休息室进行最终清理和整理。
13. Secure liquors, beers, wines, coolers, cabinets, and storage areas.
确保烈酒、啤酒、葡萄酒、冰镇饮料、橱柜和储藏区的安全。
14. Brew daily coffees.
每天冲泡咖啡。
15. Mix and serve alcoholic beverages to guest in accordance with the company standards.
按照公司标准为客人调制并提供含酒精饮品。
16. Prepare and serve hot beverages (drip coffee, tea, cappuccino, espresso, etc.).
准备并提供热饮（滴滤咖啡、茶、卡布奇诺、意式浓缩咖啡等）。
17. Issue, open, and serve wine/champagne bottles.
开启并斟上葡萄酒/香槟酒。
18. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment, restocking items, and completing daily cleaning checklist.
完成收尾工作，包括存放所有可重复使用的物品、拆解物品、清洁所有设备、补充物品以及完成每日清洁清单。
19. Document pertinent information in department logbook.
在部门日志中记录相关信息。
20. Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor, to check stock and requisition necessary supplies.
完成计划中的物资、食品和酒类的盘点（例如期初盘点），以核查库存并申请必要的物资。
21. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
按需申领所有必需的物资，并将物资从仓库运送到酒吧布置区域。
22. Wash all coffee and beverage dishes and serving utensils as needed.
根据需要清洗所有咖啡和饮料用具及餐具。
23. Check quality and set up designated bar stock and supplies by using checklist.
检查质量，并通过使用清单来设置指定的酒吧库存和用品。
24. Stock ice, glassware, and paper supplies.
储备冰块、玻璃器皿和纸制品。
25. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
保持酒吧、吧台设备、桌子及其他工具的清洁和良好状态。
26. Ensures that amenities are placed in Club Lounge rooms prior to guests’ arrival.
确保在客人抵达之前将便利设施放置在俱乐部酒廊客房内。
27. Is totally familiar with all Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.
完全熟悉前台（接待/收银）所有备用程序，以防任何前台设备出现故障。
28. Is thoroughly familiar with all Emergency Procedures as specified by Marriott Hotel & Resorts
全熟悉万豪酒店及度假村所规定的全部紧急程序。
29. Is conversant with Front Desk (Reception/Cashiering/Concierge) and Business Center procedures, F & B standards, conducts training of new staff when necessary.
熟悉前台（接待/收银/礼宾）和商务中心的流程，了解餐饮标准，必要时对新员工进行培训。
30. Manages the Club Floor rooms’ availability and maximizing occupancy and yield.
管理俱乐部楼层客房的可用性，以实现入住率和收益的最大化。
31. Is familiar with all arrivals, room blocks, and random inspections of rooms, departures and see-offs of guests.
熟悉所有抵店、客房预订、客房随机检查、离店及送客情况。
32. Prepares and ensures arrival guests receive the personalized welcome letters.
准备并确保到店客人收到个性化的欢迎信。
33. Meets and greets VIPs, return guests to provide warm welcome and fond see-offs.
迎接并送别贵宾，对回头客给予热情的欢迎和亲切的送行。
34. Supervises and guides all staff ensure that hotels’ policies and procedures are adhered to.
监督并指导所有员工，确保酒店的政策和程序得到遵守。
35. Supervises the Club Lounge operation and work flow to maximize guests’ satisfaction.
监督俱乐部酒廊的运营和工作流程，以最大限度地提高客人的满意度。
36. Identified staff training requirements and service improvements areas.
确定了员工培训需求和服务改进领域。
37. Assumes other duties as assigned by the Club Lounge Manager
承担俱乐部酒廊经理分配的其他职责
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