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  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 岗位晋升
    • 包吃包住
    • 五险一金
    • 带薪年假
    • 年度旅游
    • 温馨氛围
    • 专业培训
    • 福利完善
    • 位置优越
    • 浓厚文化
    国际高端酒店/5星级 | 500-999人
    发布于 03-27
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    岗位职责: 负责健身中心所有区域及酒店水疗中心的正常运营,为客人提供一个放松的环境; 带领团队保证会籍销售的持续增长,完成销售目标。 职位要求: 良好的沟通和销售能力; 熟悉儿童乐园管理,了解深圳市场; 良好的中英文书写、口语能力,为全球客人提供良好的服务以及处理英文文书工作。
  • 珠海 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 包吃包住
    • 人性化管理
    • 领导好
    国际高端酒店/5星级 | 100-499人
    发布于 09:22
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    行政 Administration n  准备所有关于经营所管理需要的日、周、月报表,包括数据的统计分析、设备的使用以及市场的评估。 Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation. n  根据酒店管理层的要求按时出席各种会议。 Attends meetings and briefings as required by Hotel Management. n  定期回顾水疗与健身中心的各项政策和进程,采取有效的措施,制定并提出改进建议。 Regularly reviews all policies and procedures relating to the Spa & Fitness, take effective actions, and make recommendations for improvement. n  确保员工完全理解凯悦酒店集团关于水疗的各项政策和规定,并按照规章制度执行。 Ensures that the associates have a complete understanding of and adhere to all policies and procedures relating to Hyatt Hotels Corporation. n  协助准备年度健身与水疗部商业计划与月度健身与水疗市场推广计划。 Assists with the preparation of annual Spa & Fitness Business Plan and prepares Spa & Fitness Marketing Workbook on a monthly basis. n  每天更新和回顾水疗中心日营业报表。 Updates and reviews Daily Revenue Report on daily basis.   宾客服务 Customer Service n  同顾客建立并保持融洽的客户关系,有效处理客人的投诉,满足客人的需求和对理疗服务的咨询,及时对客人的意见作出反馈和记录。 Establishes rapport with guests, maintaining good customer relationship and handles all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback. n  亲自与各位顾客确认并确保客人享受到了凯悦标准规定的“最佳体验”。 Personally, verifies that all guests are receiving the best possible service in line with the “Spa Experience Programme” and the hotel standards. n  确保整日出现在营运场所内。 Ensures to have high visibility and on the floor of the facility throughout the day. n  确保及时更新当前的促销,政策改动和备忘录。 Ensure has the up to date awareness of all current promotions, policy changes and memorandums. n  确保所有的健身与水疗部员工都通晓酒店餐厅知识,部门构架和竞争对手。 Ensures that all Spa & Fitness associates have thorough knowledge of all hotel outlets, departments and competitors. n  确保适时更新客户资料。 Ensures that guest history is updated at all times. n  完成客户认可计划并维持相关客户数据。 Implements guest recognition programme and maintains a relevant guest database. n  确保水疗中心员工准时进行服务并避免不必要的延误。 Ensures that associates maintain timing in relation to treatments to avoid any unnecessary delays. n  确保为来访水疗中心的其他员工及访客提供适当的,专业的关注。 Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. n  确保所有员工按照“水疗中心体验计划”标准提供专业有礼的服务。 Ensures all associates provide a courteous and professional following the “Spa Experience Programme”. n   确保在工作中与顾客和员工保持正面形象的交流互动。Maintains positive interaction with guest and colleague and keep a good working relationship with them as always.   财务 Financial n  有效利用一专多能,一岗多能等灵活手段来提高盈利,确保达到财务目标的同时满足顾客的期望度。 Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. n  按时准备日度, 月度和年度的财政预算和市场计划。 Prepares daily, weekly, monthly and annual budget/ forecasts and marketing plans. n  监督所有的成本消耗并严格控制在年度预算之内。 Monitors all costs and recommends/implements measures to control them in accordance with the annual budget. n  确保严格控制成本,并将成本控制在预算之内。 Ensures that the Department's operational budget is in line and that all costs are strictly controlled. n  逐月核查和控制库存数量。 Controls and supervises stocktaking on a monthly basis. 市场 Marketing n  逐月更新水疗中心市场工作手册。 Spa Marketing workbook updated monthly. n  与当地水疗媒体建立良好的关系。 Develops relationship with local Spa press. n  亲自会见酒店重要客人,水疗媒体和潜在客户。 Greets VIP guests/press and potential members personally. n  在必要时代表水疗中心参加社交和宣传活动。 Attends function, promotions for and on behalf of the spa when necessary. n  在当地的水疗市场上占一席之地。 Maintains a high profile within the local Spa industry. n  针对水疗市场的淡旺季设计弹性促销活动。 Creates necessary promotions to yield manage the spa peaks and troughs. n  分析水疗消费群体,确保我们提供了针对性的促销活动。 Analyses the spa consumer, ensuring we have the appropriate promotions are on offer. n  在产品发布会与新闻发布会方面与当地供应商密切配合。 Works with the supplier or local distributor for new product launch and press launches. n  与其他部门交叉销售,提高水疗中心的销售意识。 Crosses promotions with other departments maximizing the awareness of the spa. n  确保所有的印刷品符合凯悦水疗标准。 Ensures all collateral is in keeping with Hyatt Pure standards. n  在信用卡、航程与积分等市场计划方面与市场销售部通力协作。 Co-ordinates with the Sales & Marketing Department on associations with credit cards, airlines, corporate accounts. 营运管理 Operational n  确保健身与水疗部提供的各项服务及时准确、专业有礼并完全符合凯悦水疗中心体验计划。 Ensures through effective supervision that all services offered in the Spa & Fitness are always available and carried out with the utmost efficiency and courtesy as per the Spa Experience Programme. n  积极与健身与水疗的会员互动,并确保与新会员见面。 Actively engages with Spa & Fitness members and ensures new members are met. n  确保健身与水疗部各个设施都合理运转,并与凯悦标准达成一致。 Ensures the Spa and Fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel. n  确保水疗中心达到并超过水疗中心体验计划标准。 Ensures the entire spa meets and exceeds the Spa Experience Programme standards. n  确保根据预约时间及客人喜好,进行正确的理疗师的排班、安排理疗套餐和预定理疗房。 Ensures that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest. n  确保所有理疗按照凯悦水疗中心标准执行,按时参加由部门培训师和集团培训师组织的培训。 Ensured Hyatt standard of treatment are maintained, actively participate in spa training, with departmental trainer and international trainers. n  与客房部和工程部通力协作, 每周检查水疗中心的区域,设备设施都正常工作。 Conducts weekly walk through of the facilities with Housekeeping and Engineering to ensure the area, equipment and facility is in 100% working order. n  每周更新设备设施检查表。 Update the Facility Checklist weekly. n  必要时需回顾和更新水疗中心和健身房的使用程序。 To review and improve as necessary the operational procedure for the spa and gym facilities. n  确保人力和物力的最大化使用。 Ensure manning and facility utilization are maximised. n  确保水疗中心所有员工都知道预算目标,个人零售和服务目标。 Ensure the spa team is aware of monthly budget and individual retail and service targets. n  组织按时巡查仓库库存,确保管理整齐有序。 Conduct spot checks on stock levels to ensure stock is secure and tightly controlled. n  在水疗,健身和救生方面以身作则,积极参与训练活动,成为健康美丽的典范。 Maintains a high profile within the Spa, Fitness Centre and Life Guard team by becoming involved with the activities, becoming a model of fitness and health. n  确保所有的健身设施紧跟潮流。 Ensures fitness facilities are maintained and equipment up to date. n  确保部门内,对员工进行救生培训并有足够的救生员证。 Ensures associates are trained and sufficient Life Guards certificates are obtained within the Division. n  确保健身房、游泳池和更衣室根据品牌标准进行布置。 Ensures that Fitness Centre, Swimming Pool and Changing Rooms are set up according to brand guidelines. n  对所有员工进行系统的培训,以确保遵守正确的收银流程。 Ensures all associates are trained in system to ensure correct cashiering procedures are adhered to. n  与水疗,健身中心会员,住店客人和访客维持好的关系。 Maintains a good relation with all Spa, Fitness Centre members, guests and visitors. n  计划所有的健身和理疗活动。 Plans all recreation, fitness and spa activities. n  持续地培育和更新水疗中心的所有组成部分,维护并创新,并向酒店管理层建议新的变革。 Continually educates and updates oneself on the various components of the Spa & Fitness Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes. n  持续积极的努力向公众提高水疗和健身中心的知名度。 Takes active measures to assist in the promotion and public awareness of the Spa & Fitness. n  确保与各个部门流畅的沟通,并努力使其他部门员工了解水疗和健身中心的设备和服务。 Ensures the smooth integration with all other hotel operating departments, ensuring that all associates have a thorough knowledge of the Spa & Fitness facilities and services. n  确保水疗和健身中心的设备和服务是当地市场的佼佼者。 Ensures that the Spa & Fitness facility and services are Market Leaders in all aspects of provision. n  每天关注宾客满意度,确保在各方面满足客人的需求。 Monitors HySat on a daily basis and ensures guest satisfaction on all levels. 人事管理 Personnel n  确保所有水疗和健身中心的员工都完全理解水疗体验计划。 Ensure all spa associates are fully aware of the Spa Experience Programme. n  确保所有水疗和健身中心的员工都完成个人培训大纲。 Ensure all spa associates complete their personal syllabus training programme. n  确保所有员工在工作时穿着剪裁合体的制服,并时时佩戴名牌。 Ensures the associates report for duty punctually wearing the correct uniform and name tag at all times n  确保所有的员工在工作时能完全遵守卫生和仪容仪表方面的标准。 Ensure that all associates adhere to the established standards of hygiene and grooming. n  通过关注员工的福利,安全,培训和发展来建立一支团结高效的团队。 Assists in the building of efficient management and associate teams by taking an active interest in their welfare, safety, training and development. n  每月安排并监督月度的理疗培训课程。 Arrange and supervise on monthly training seasons of spa treatments. n  确保部门的所有员工都完全理解酒店的规定政策和执行程序。 Ensures that all associates have a complete understanding of the hotel's policy and procedures. n  执行员工的年度表现发展评估,支持他们的发展目标。 Conducts annual Performance Development Discussions with associates, supports them in their professional development goals. n  根据人力资源部方面的政策规定来面试潜在的员工人选。 Interviews new potential associates in liaison with the Human Resources Department. n  每周参与管理层会议和员工会议来回顾员工的表现。 Chairs management team and associate meetings on a weekly basis with regards to informing associates on the departmental performance. n  针对产品准备和库存流转方面为每一位理疗师建立各自的职责。 Create individual responsibilities for each of the therapists, i.e. product preparation, stock rotation. Other Duties 其他职责 n  全面了解劳工法和劳资关系。 Be knowledgeable in statutory legislation in associate and industrial relations. n  确保符合凯悦标准的仪容仪表。 Ensures high standards of personal presentation and grooming. n  确保工作环境整洁有序。 Ensures hygiene and tidiness of working environment. n  与竞争对手维持专业的关系,同时与其他组织例如旅行社,旅游代理机构及相关政府部门维持专业的关系。 Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents and government related offices. n  永远以身作则表现出管理者的专业风范,以正面形象代表酒店管理层和凯悦。 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt. n  熟读酒店的员工手册,确保完全理解并遵守酒店的各项政策规定, 特别是关于消防,健康和生命安全方面的规定。 n  Reads the hotel's Associate Handbook and understand and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. n  根据行业,业主和酒店的要求来改变房间的功能设置。 Responds to changes in the Rooms function as dictated by the industry, company and hotel. n  必要时参加相关的培训课程和会议。 Attends training sessions and meetings as and when required. n  勇于接受任何新的职责安排和挑战。 Carries out any other reasonable duties and responsibilities as assigned.
  • 东莞 | 3年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 13:25
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    1、准备每日,每周,每月的报表,包括数据的统计分析,设备的使用,市场的评估; Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation. 2、根据区域水疗经理和酒店管理层的要求按时出席各种会议; Attends meetings and briefings as required by Hotel Management and Spa Manager. 3、定期回顾Spa的各项政策和进程,采取有效的措施,制定并提出改进建议; Regular review all polices and procedures relating to the spa taking action to formulate and propose improvements. 4、协助准备年度水疗中心商业计划与月度水疗市场推广计划; Assist with the preparation of annual Spa Business Plan and prepare Spa Marketing Workbook on a monthly basis. 5、每天更新和回顾水疗中心日营业报表; Updates and reviews Daily Revenue Report, each day. 6、同顾客建立并保持融洽的客户关系,有效处理客人的投诉,满足客人的需求和对理疗服务的咨询,及时对客人的意见作出反馈和记录; Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback. 7、确保及时更新当前的促销,政策改动和备忘录; Awareness of all current promotions, policy changes and memorandums. 8、确保所有的水疗中心员工都通晓酒店餐厅知识,部门构架和竞争对手; Ensure through knowledge of all hotel outlets, departments and competitors by all spa staff. 9、确保适时更新客户资料; Ensure guest history is updated at all times. 10、完成客户认可计划并维持相关客户数据; Implementing guest recognition programme and maintain a relevant guest database. 11、确保水疗中心员工准时进行服务并避免不必要的延误; Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays. 12、确保为来访水疗中心的其他员工及访客提供适当的,专业的关注; Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. 13、确保所有员工按照“水疗中心体验计划”标准提供专业有礼的服务; Ensures all associates provide a courteous and professional following the “Spa Experience Programme”. 14、确保在工作中与顾客和员工保持正面形象的交流互动; Maintains positive guest and colleague interactions with good working relationships.
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 集团内部培训
    • 集团内部调动
    • 最佳雇主
    • 节日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 10:08
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    【岗位职责】 1、负责健身中心各项目的经营策划,协助中心总监完成销售任务; 2、根据公司需要对员工进行各种培训以提高工作水平,保护员工热情及动力; 3、周边市场拓展、合作及外销工作; 4、处理重大宾客投诉,维护酒店利益。 【岗位要求】 1、有相同岗位工作经验3年以上; 2、有拓展市场,发展业务的能力; 3、掌握酒店基础管理知识,懂得成本管理与核算,熟悉康乐设施管理,了解市场营销学和公关知识。
  • 珠海 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 提供食宿
    • 技能培训
    • 全球工作机会
    • 全球免费房
    • 服务费分享
    • 员工生日礼物
    • 年度旅游
    国际高端酒店/5星级 | 100-499人
    发布于 13:52
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    1.Manage the Recreation operations by completing a checklist of important daily tasks, making decisions that are in the best interest of the hotel. 监督康乐部的运转,日常工作的完成,争取利润最大化. 2.Ensure, administer and check all operating equipment in the Fitness center  is working properly, cleaned and kept safely by our associates and to inform the engineering department when repairs needed. 检查健身中心所有设备,器械是否正常工作, 监督员工保持设备的清洁和安全性,如有设备需要维修, 请及时通知工程部 3.Day to day operations of the Recreation, including condition of the facilities, security of swimming pool and fitness center property, maintenance of an accurate schedule of events, ensuring of availability of regular supplies and operations of the Recreation. 确保康乐部的常规的营运状况, 包括设备的使用条件, 泳池及健身中心地区的安全,以及相关事件的准确记录。 4.To check and ensure all daily towels, locker keys, engineering, housekeeping and operations checklist are smooth and any problems must be follow with relevant Department. 检查和确保每天的毛巾供应,衣帽间的钥匙,工程,客房部的相应工作,如有任何问题, 请及和相关部门联系。 5.Ensure the hygiene and cleanliness of the Recreation area is maintained up to the standards. 按照要求和标准,保证健身中心所有地区的卫生和清洁。 6. Collaborate with SPA Managfer to implement Banyan Gruop's guest wellbeing or sustanability rellated activity.  与SPA经理合作,举行悦榕集团的客人健康或可持续发展相关活动。
  • 东莞 | 2年以上 | 高中 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 节日礼物
    • 年度旅游
    • 包吃包住
    • 年底双薪
    • 领导好
    • 帅哥多
    • 美女多
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    KEY RESULT AREAS 关键领域 1.Initiate, design, and implement activities and programs for guests.  提议、设计和实施活动。 2.Ensure that activities and assignments are carried out according to established schedules and plans. 确保各项活动和工作根据制定好的时间和计划实施。 3.Ensure all rescue equipment is in good working condition. 确保所有救生设备随时都处于最佳工作状态。 4.Ensure that the work area is properly maintained and cleaned in accordance to hotel standards. 根据酒店标准,确保所有工作区域都保持干净整洁。 5.Ensure that all associates perform their work according to departmental standards. 确保所有员工都根据部门标准完成其工作。 PERSONAL SPECIFICATION 职位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的关系以促进酒店的士气和团队精神。 2.To assist other associates to create a fun and friendly atmosphere. 协助其他康乐部同事并创造友好的氛围。 3.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在任何情况下均保持礼貌和专业,特别是在代表酒店形象和名誉时。 4.Ensure that all activities are carried out honestly, ethically, and within the parameters of local law. 确保实施的活动都是真诚的、符合道德和符合当地法律法规的。 5.Interact with guests and soliciting feedback actively. 与客人积极地互动,并寻求客人的反馈。
  • 广州 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 包吃包住
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 岗位晋升
    • 补充医疗保险
    国际高端酒店/5星级 | 500-999人
    发布于 03-25
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    有奢华品牌酒店同岗位工作经验。
  • 温泉主管

    4千-5千
    广州 | 5年以上 | 高中 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 员工生日礼物
    • 购买社保
    • 年底双薪
    国内高端酒店/5星级 | 100-499人
    发布于 08:53
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    岗位概述 1. 协助温泉部经理管理温泉部日常的运作 2. 督导部门服务质量及劳动纪律  3. 审核部门员工考勤 4. 协助经理处理宾客投诉及突发事件。 工作技能 1. 懂电脑操作 2. 熟悉温泉各岗位的工作程序及服务流程 3. 有实际操作能力,有培训经验
  • 温泉副经理

    5.5千-6.5千
    韶关 | 1年以上 | 大专 | 提供食宿

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    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 年底双薪
    • 包吃包住
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 03-21
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    岗位职责 1.协助温泉部经理开展日常经营管理工作。 2.认真贯彻落实温泉部各项规章制度,保障各项工作顺利进行。 3.根据温泉经理制定的工作计划,负责监督、协调分配部门内各岗位人员的工作实施。 4.负责处理客人投诉,维护客户关系。 5.做好部门资产管理。 6.完成上级交办的其他工作事项。 任职资格 1.全日制大专(含)以上学历,具有2年以上温泉酒店管理经验,有1年以上同岗位工作经验者优先。 2.具备良好的职业道德和敬业精神,工作认真负责。 3.熟悉温泉及康乐、水疗。
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