·
Endeavours to resolve all
complaints during shift and logs all complaints in log book for further follow
up
·
换班中尽量解决所有的投诉，并记录在值班日记上以便进一步跟踪调查
·
Supervises cash handling and
banking procedures
监督现金操作和银行程序
·
Prepares daily banking and cash
flow reports
·
准备每日的银行和现金流动报告
·
Establishes and instructs staff
in cash security procedures
·
建立和指导员工执行现金安全程序
·
Deals with irregular payments
·
处理无规律的付款
·
Supervises the maintenance of
service equipment
·
监督服务设备的维护
·
Monitors standards of guest
facilities and services
·
监督客人服务和设施的标准
·
Controls stock and monitor
security procedures
·
控制库存和监督安全程序
·
Assists with menu and wine list
creation
·
协助制作菜单和酒水列表
·
Supervises functions
·
监督营运情况
·
Supervise outlet service
·
监督餐饮服务
·
To be responsible for the daily
supervision of the restaurant, concentrating on service procedure and quality
of product.
负责餐厅的日常管理，主要是服务程序和产品质量方面的管理。
·
To ensure that all restaurant
mise-en-place is correctly prepared and ready for each service period.
·
确保所有餐厅的准备工作都做好，为各个服务时段做好准备。
·
To maintain a breakage
prevention program designed to minimize breakage of operating equipment, and to
liaise directly with the Chief Steward and recommend changes to policies or
procedures.
·
设计一个破损的计划，将经营用具的损失减少到最小；和管事部负责人保持联系；经营方针和程序提出改进措施。
·
To maintain a close customer
contact to ensure satisfaction and recognition of regular guests.
·
和客人保持密切接触，保证能得到客人的满意和称赞。
·
To assist Manager in the
planning, implementation and running of promotional events.
·
协助经理计划、组织和实施促销活动。
·
To comply with any reasonable
request made by the Manager or Food and Beverage Director.
·
完成经理和餐饮总监的合理要求。
·
To supervise the service within
the restaurant, to ensure that the service standards, quality of product, staff
grooming are to the requirements as specified within the Operation Policy of
the outlet and the requirements of the Hotel.
·
监督餐厅的服务工作，保证服务标准、产品质量和员工的仪容仪表符合餐厅经营方针 和酒点要求。
·
To ensure that the Hostess
staff perform all duties as are required, that the front reception area of the
restaurant is neat and tidy and that the reservation book is properly
maintained.
·
保证迎宾员按照要求迎宾，餐厅前台接待区域干净整洁，正确记录预定信息。
·
To check and review all
operating par stocks of condiments and restaurant supplies and operating
equipment used within the restaurant. To ensure that there is sufficient stock
for each day's trade, requisitioning where required any equipment or supplies
that are necessary.
·
检查所有的调味品、餐厅供应品以及经营用具，保证有日常经营所需的足够的存货，领取需要的用具和供应品。
·
To assist the restaurant
manager with the restaurant guest recognition program.
·
协助经理认知客人。
·
To assist the restaurant
manager in spot checks of the restaurant, to ensure cleanliness of the
operation at all times.
·
协助餐厅经理检查餐厅，保证经营过程的清洁、干净。
·
To assist the restaurant
manager in spot checks of the restaurant to ensure that all repairs and
maintenance have been carried out, reporting any new areas that need attention.
And ensuring follow up within a time frame of 14 days.
·
协助餐厅经理检查餐厅，保证所有的修补和维护都已经进行，汇报需要维修的地方，并保证在14天之内跟踪完成。
·
To ensure that all menus are
clean, neat and tidy, free from marks and dirt, stains or watermarks. Replacing
any menu with a new one as required.
·
保证所有菜单都干净、整洁、美观，没有痕迹、污渍和水印。更换所有应该更换的菜单。
·
To ensure that all staff report
for work as per the posted roster, and that all leave and sick leave requests
are handed to the Restaurant manager.
·
保证所有员工都按照排好的排班表上班，所有事假和病假的要求都要通过餐厅经理。
·
To assist during the service
periods with actual service to the guest during periods of high business.
·
在营业高峰时间，协助为客人服务。
·
To assist the restaurant
manager at all times, ensuring a high level of co-operation at all times.
·
协助餐厅经理，保证餐厅随时都能很好的合作。
·
Must always check personal
hygiene and be well groomed in appearance, as per the grooming standards of the
hotel and the department.
·
按照酒店和部门仪容仪表要求，经常检查个人卫生，注意仪表。
·
Must always maintain a
professional image at all times, be friendly and smiling at all times when in
contact with guests and staff alike.
·
随时保持专业的形象，和客人及员工打交道时，态度友好，面带微笑。
·
Ensure prompt and courteous
service at all times, and ensure that all guest enquiries are dealt with at all
times.
·
提供快速礼貌的服务，保证所有客人的要求都得到满足。
·
Must be aware of the importance
of beverage sales within the outlet, and sees to it that every effort is made
by the waiters and waitress's to sell the maximum number of drinks possible.
And to ensure that all beverages sold are as per the quality and presentation
standards of the Hotel.
·
必须明白餐厅酒水销售的重要性，保证每个服务员都尽了最大努力扩大销售量，并保证所卖的酒水符合质量要求和酒店的标准。
·
To ensure that all products and
services ordered appear on all guest checks, and that all items are properly
accounted for, correct prices charged. And that all monies due are collected
from the guest.
·
保证所有出售的产品都正确纪录在账单上，确保所有项目都正确核算，向客人收取 费用。
·
Greet and escort guests to
their table during high business periods, to ensure guests are seated quickly
and not waiting at the entrance.
·
在营业高峰时期，欢迎客人并为客人领座，保证客人快速入座，不要让客人在门口长时间等待。
·
Ensure that all staff are at
their assigned stations, and that work assignments have been issued and
understood.
·
确保所有的员工都在指定的岗位，指定的岗位清楚明确。
·
When presenting menus to guests
or answering guest questions as to the menu content, the person must be fully
aware of all menu items and services that are offered, and be able to explain
them accordingly.
·
当递给客人菜单或回答跟菜单有关的问题时，必须完全明白菜单上的项目和提供的服务，并能够相应地解释。
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