A Chief Steward oversees and directs all aspects of stewarding operation under the general guidance and supervision of the Executive Chef within the established policies and procedures of Hilton. He / she directs the efforts and activities in the stewarding section to ensure quality standard of cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained at all times, leading to guest satisfaction, employee satisfaction and profit for the hotel.
在行政总厨指导监督下制定希尔顿管事部相关的政策和规章，监督指导管事部运营。确保整个厨房区域的设备和用具清洁卫生达到品质标准，从而使客人满意，团队成员满意，有益于整间酒店。
What will I be doing? Position Summary (bullet points)
我的具体职责是什么? 职位概述(要点)
As the Chief Steward, you will be responsible for performing the following tasks to the highest standards作为管事部经理，您将应以最高标准完成以下任务：
• Maintain high customer service focus with customers in mind.
在整个的工作过程中，时刻保持高度的客户服务意识。
• Have a positive attitude, take responsibility and initiative to resolve issues as well as communicate clearly with customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
• Responsible for guiding Steward Supervisors and Stewards in their jobs.
负责在工作中指导管理管事部主管和团队成员的工作执行力。
• Control and analyse cleanliness standard for kitchen areas, banquet rooms (back of the house), equipment, utensils, guests and team satisfaction, operating supplies, cleaning supplies, payroll, related costs, breakage and loss.
负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
• Responsible for implementing a detailed cleaning program as scheduled, monitoring the results of each action.
负责按照清洁时间表执行，检查执行结果。
• Keep up to date with new cleaning supplies, equipment, trends and systems in stewarding.
负责随时更换管事部的清洁物品和设备。
• Assist the stewards during operations.
负责在运营期间对宴会提供协助。
